TechValidate Research on Gong

447 TechFacts – Page 9 of 15


Gong Customer Testimonial

Gong has cut out a ton of ‘shadowing’ time and allowed our reps to accelerate their learning by 2x or more. Instead of having to wait for a meeting to happen, they go listen to our best calls in the library and they can even relisten to calls they shadowed live to identify why certain outcomes occurred. I’m way more confident in our reps’ abilities within the first month thanks to Gong.

Rex Biberston, Director - Sales & Marketing, Opensense

Gong Customer Testimonial

I’m in love with the deals feature of Gong. If you sold just this ability to view all comms on a deal, I’d have bought that for every company I’d ever consulted with prior to my current role. It’s helped us improve our forecasting dramatically by ignoring the ‘happy ears’ and really getting down to ‘Do we have what we need to win this deal?’ and ‘Are they really active in the buying process? Are you really following up? Or do you just feel like one or both of those things is true?’

Rex Biberston, Director - Sales & Marketing, Opensense

Gong Customer Testimonial

I’ve included Gong in my weekly rep audits so I’m always listening to calls and picking up on areas for improvement and finding wins. I love calling out the wins & tagging others from the team to get inspired by how someone else handled a situation.

Rex Biberston, Director - Sales & Marketing, Opensense

Gong Customer Testimonial

We acquired a new company and the newer reps had to learn our existing products while our incumbent reps had to learn the new product. We were better able to monitor how those conversations were going with Gong and better able to communicate about new products because of the coaching we received.

Dallin Madsen, SDR/BDR, ObservePoint

Gong Customer Testimonial

We use Gong to determine what conversations and discussions are consistent in our wins. We have developed criteria of questions that must be answered in order to call a deal an opportunity based off what we have seen from Gong and our best AEs.

Dallin Madsen, SDR/BDR, ObservePoint

Gong Customer Testimonial

We have a pretty strict QA and onboarding process, so having all the information available saves us a lot of time. Our sales operation department can easily go in and review client communication, special agreements, discounts, etc. and make sure everything has been done correctly. This makes our process more efficient.

Francisco Lacayo, VP of Partnerships, White Shark Media

Gong Customer Testimonial

For complex deals, details are key. Gong allows us to have quick access to transcripts, call summaries, action items, and next steps which help us make sure we don’t miss anything. For these types of deals, that can be the difference between a close or a rejection.

Francisco Lacayo, VP of Partnerships, White Shark Media

Gong Customer Testimonial

Using Gong has allowed us to save a tremendous amount of time and has also helped us improve our overall preparation. We have all been caught in a last-minute call, where we had no time to prepare. Having all the information available and in a system that is easy to use has saved us many deals.

Fancisco Lacayo, VP of Partnerships, White Shark Media

Gong Customer Testimonial

Our team is fairly new, and most of them come without sales experience. Gong allows them to listen to each other and give feedback in real-time. More importantly, we do group sessions where we all coach one single person, so the team dynamic has significantly improved. They all feel part of the process.

Francisco Lacayo, VP of Partnerships, White Shark Media

Gong Customer Fact

SurveyMonkey decreased employee ramp time / average onboarding time by 50-75% since using Gong.

Gong Customer Testimonial

In CSG, we care about renewals so using the Account overview where managers and leadership can see all the past comms (emails and calls) has been really helpful!

Kim Nguyen, Enablement Manager - Customer Success, SurveyMonkey

Gong Customer Testimonial

The data and insights have helped determine areas of opportunity for further enablement training, as well as gaps in our process that require improving as we grow and scale our organization.

Kirk Thomas, Sales Enablement Manager, Trulioo

Gong Customer Testimonial

Gong has outlined areas of improvement for each specific rep. With this feature, we are able to highlight the reps that are demonstrating great sales practice and foundations, while uncovering how they can keep improving.

Kirk Thomas, Sales Enablement Manager, Trulioo

Gong Customer Testimonial

Multi-threading on key deals is a key area of focus, and the ability to report on when a deal is missing this crucial step has allowed managers or C-suites to offer assistance and expertise.

Kirk Thomas, Sales Enablement Manager, Trulioo

Gong Customer Testimonial

The search functionality in Gong is super cool. Especially the transcript level search which helps us pick calls specifically around how to understand the market better, competitor intel, etc.

Naveen Nishanth, Regional Sales Manager, RFPIO

Gong Customer Testimonial

Complex deals usually have more to review and having access to the video and/or transcript helps make sense of what needs to happen every step of the way.

Chris Ziomek, VP Sales, Passport

Gong Customer Testimonial

Any time obstacles or risks are presented in the sales process we go right to Gong in order to make sense of how we can come out on top. Additionally, the new ‘at risk’ emails have been awesome.

Chris Ziomek, VP Sales, Passport

Gong Customer Testimonial

The Deal Dashboard has been helpful to identify deals with low activity and allows us to hear the voice of the customer directly.

Hannah Ochs, Senior Manager - Commercial Sales, BrightTALK

Gong Customer Testimonial

We’re seeing a decrease in rep ramp-time due to the plethora of call recordings for them to learn from.

Samantha Smith, Director - Revenue & Growth Strategy, Ware2Go

Gong Customer Testimonial

Gong is crucial to onboarding. It allows new joiners to listen to real customer exchanges rather than story time or someone else’s interoperation.

John Hunt, VP - Global Revenue Activation, Zappi

Gong Customer Testimonial

Gong has helped us with improving talk tracks, ramping up new reps, passing out best case scenarios, and improving what questions drive engagement.

Joshua Fallin, Account Executive Team Lead, SafetySkills

Gong Customer Testimonial

Gong has helped us pivot focus between different talk tracks that are relevant to our different product offerings.

Joshua Fallin, Account Executive Team Lead, SafetySkills

Gong Customer Testimonial

Gong is the most crucial tool we use for remote onboarding.

Nick LeBlanc, Sales Manager, Alyce

Gong Customer Testimonial

I wouldn’t know how to survive in a remote setting without Gong.

Nick LeBlanc, Sales Manager, Alyce

Gong Customer Testimonial

Because of Gong, new reps are feeling more confident that they have exposure to the tactics that our top reps are using.

Kyle Akerman, Manager of Sales Enablement, Watermark

Gong Customer Testimonial

We have noticed increased interaction and a less siloed approach between our teams. Specifically, including Product in the conversation has been a massive help.

Kyle Akerman, Manager of Sales Enablement, Watermark

Gong Customer Testimonial

Being able to highlight things like the talking: listening ratio, interruptions, etc. has helped my team become better listeners on sales calls. Being able to draw attention to questions asked has also helped them realize where they can make the discovery portion of their meetings more impactful.

Amanda Toms, Sales Manager - North America, EventMobi

Gong Customer Fact

EventMobi increased qualified opportunities by 75%+ since using Gong.

Gong Customer Fact

EventMobi improved renewal rates by 75%+ since using Gong.

Gong Customer Testimonial

The one thing that I do find helpful with Gong is setting up key words. When we do a product launch or release new pricing, I am able to see how many of my reps are bringing up those topics on their calls. It is more as a means to ensure that they are discussing it and if not, coaching around this.

Amanda Toms, Sales Manager - North America, Event Mobi




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