TechValidate Research on Gong

447 TechFacts – Page 6 of 15


Gong Customer Testimonial

Gong has been able to help me get new team members up to speed quicker. We also learn a lot through listening to each other’s calls particularly around best practices to elevate the skills of the team. My leaders use Gong to listen to the risk calls that they are not able to make during the week and provide meaningful inputs.

Meenal Shukla, Director, Customer Success, Gainsight

Gong Customer Testimonial

Gong has helped me become a more effective CSM, because it allows me to be fully present on calls and operate with full conversation context when I’m following up with the customer and/or escalating/sharing with other teams.

Brett Henderson, CSM, Front

Gong Customer Testimonial

After five years as a CSM, thanks to Gong I’m finally able to get actionable feedback on my communication skills.

Eliza Rothstein, CSM, SurveyMonkey

Gong Customer Testimonial

As an early stage start-up, Gong was the first tool we had that we could immediately be notified of potential client health issues and begin to triage directly with the team.

Olivia Graham, Manager, Customer Success, Lunchbox

Gong Customer Testimonial

Gong has helped me identify areas where I need improvement – whether that is learning how to pitch expansions, navigating difficult conversations or refining my explanation of our tool. Since I have started, Gong has helped me onboard into my role significantly. Gong has shortened my onboarding from 3 months to 1 month!

Catalina Robert, CSM, falconsocial

Gong Customer Testimonial

Gong has made our job so much easier. We do a lot of repetitive meetings and having the transcript available so we can go back and look at what we did and what our follow-ups are has made our workflow 10x faster.

Michael Purdin, Director, Customer Success, NetWrix

Gong Customer Testimonial

Gong takes our Sales-to-CS handoff to a new level. Walking into a customer onboarding already knowing what they value and what they’re like helps me build relationships at speed and makes the transition feel seamless. The time I used to spend at my old company in handoff meetings or begging for notes from Sales, I now spend focused on proactive work because we use Gong.

Kendall Sommer, CSM, Cobalt.io

Gong Customer Testimonial

Gong has come in handy for call training. We have our CSMs offer peer-to-peer training to one another using Gong and the managers of our CS teams use Gong to monitor call behavior and give necessary feedback.

David Jensen, Manager, Sales Operations/Revenue Operations, Kenect

Gong Customer Testimonial

Gong has helped me understand the way to learn more proactively because of the full library of customer calls.

Juan Quiroz, CSM, HubSpot, Inc.

Gong Customer Testimonial

Gong has saved my people managers at least 1 month’s time for onboarding new CSMs, because they can listen to calls and learn from their colleagues without requiring time from someone else to teach them.

Grace Jones, Director, Customer Success, Cybrary

Gong Customer Testimonial

I use Gong for referencing back to conversations. It’s great to make sure anything that I missed or had a hard time recalling, is right there and easy to find.

John Chiaro, CSM, Securly

Gong Customer Testimonial

Gong has helped us provide an effective method for logging and recording our calls – as well as giving us a bank of calls we can use for training and tracking purposes.

Russell Mitchell, CSM, BrightTALK Limited

Gong Customer Testimonial

Gong has made it much easier for me to get up to speed on a new account (from one CSM to another) because all of the past call history is available.

Bobby Sayers, CSM, AppsFlyer

Gong Customer Testimonial

I can really improve the quality of my meetings and training sessions by reviewing my question rate, talk ratio, and patience… it’s a wonderful solution for me to be 100% focussed during a meeting and avoid wasting my clients’ time by taking very detailed notes.

Aude Id-Hammou Aubert, CSM, Amplitude

Gong Customer Testimonial

Gong has helped me improve my skills as a CSM by making it easier to access my calls and review my areas of improvement i.e talk ratio, patience, etc (LOVE that feature).

Brittany Carnes, CSM, Grin.co

Gong Customer Testimonial

Gong has helped me manage my team by identifying skillset improvement areas to coach and train on. I commonly ask for a call or two to review and if there are risky calls I can assist my CSMs with I let them know how to handle it in a more successful way. Huge help for coaching my team.

Mark Yatman, Manager, Customer Success, Drift

Gong Customer Testimonial

Gong has helped tremendously with note-taking and following up on action items.

Nicholas El-Khoury, Director, Professional Servies, stensul

Gong Customer Testimonial

Gong has helped me be more efficient in my day to day along with be more present during customer calls. Rather than having to take complete notes, I know I can refer back to Gong at any time which means I can be more present in my conversations with customers.

Sarah Kinney, Senior Customer Success Manager, HqO

Gong Customer Testimonial

Gong has helped increase my ability to communicate customer needs. I can share requests and perspectives to our product and engineering teams. Sharing snippets allows our technical and roadmap teams to hear from the customer’s voice without a filter from other teams.

Angela del Pino, Manager, Customer Success, Happy Inspector, Inc

Gong Customer Testimonial

We use Gong heavily for training/enablement/onboarding. It’s a great resource for managers to keep close watch on customers without having to join live. Great for follow-up and referring back to prior conversations. And helps with account transitions.

Erin Durfee, VP, Customer Success, Intellimize

Gong Customer Testimonial

Gong has helped us create a CSM onboarding program that provides real-life examples and playbooks on how to expand, retain and land customers. Gong has given our customers a louder voice when providing feedback on service and/or product features. Gong has given us the ability to recognize and celebrate our CSMs for the great work that they do every day.

Ben Hobbs, VP, Customer Success, Corporate Traveler USA

Gong Customer Testimonial

We recently released a new product and the feedback we capture via Gong helps us to learn how the messaging is resonating with customers and whether we need to change our pitch or perhaps change the product strategy.

Sales Director, Medium Enterprise Computer Software Company

Gong Customer Testimonial

Every enablement program and initiative gets it own Gong tracker. Non-recorded users in cross-functional teams now can hear and see directly how changes or plans impact reps and customers through Gong calls.

Nieka Mamczak, Sales Enablement and Productivity Manager, Udemy

Gong Customer Testimonial

When we coach to a certain style or to a specific result, we can now easily monitor whether that is being implemented. It is incredible!

Sales Manager, Medium Enterprise Computer Software Company

Gong Customer Testimonial

We send a lot of competitive snippets of what the front-line folks are hearing in the market to our competitive team that ultimately helps to position & arm us with stronger talk tracks.

Sales Manager, Medium Enterprise Computer Software Company

Gong Customer Testimonial

Setting up and using trackers has been a big help in seeing the correlation between the reps who are talking about the key initiatives and their success. That data allows us to go to the broader team to show what top performers are doing.

We’re also able to more quickly understand the reception of the product/initiative from the customer’s point of view and any objections or concerns they have. That allows us to adjust talk tracks and prep for objection handling.

Sales Operations/Revenue Operations, Medium Enterprise Computer Software Company

Gong Customer Testimonial

When we identify a significant market message, or comment from a customer that has potential impact on strategic initiatives or new sales tracks we can easily share with the team(s) for input on needed changes.

Sales Manager, Medium Enterprise Real Estate Company

Gong Customer Testimonial

We have Product Managers listen to calls of reps/Customer Success talking about possible new or newly rolled out features and getting unvarnished feedback.

John Hunt, VP - Global Revenue Activation, Zappi

Gong Customer Testimonial

We are using Gong to make sure that the latest presentation decks are being put into production and gauging the responses from the audience to our new messages.

Head of Sales / VP of Sales, Medium Enterprise Computer Software Company

Gong Customer Testimonial

We’ve rolled out new talk tracks and call structures. And with Gong, we’ve been able to review those calls to determine whether AEs are executing and whether they are garnering the response we expected. Gong also helped us realize these changes were required in the first place.

Scott Tower, Mid-Market Sales Manager, Proposify




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