TechValidate Research on Gong

276 TechFacts – Page 1 of 10


Gong Customer Testimonial

We recently released a new product and the feedback we capture via Gong helps us to learn how the messaging is resonating with customers and whether we need to change our pitch or perhaps change the product strategy.

Sales Director, Medium Enterprise Computer Software Company

Gong Customer Testimonial

Every enablement program and initiative gets it own Gong tracker. Non-recorded users in cross-functional teams now can hear and see directly how changes or plans impact reps and customers through Gong calls.

Nieka Mamczak, Sales Enablement and Productivity Manager, Udemy

Gong Customer Testimonial

When we coach to a certain style or to a specific result, we can now easily monitor whether that is being implemented. It is incredible!

Sales Manager, Medium Enterprise Computer Software Company

Gong Customer Testimonial

We send a lot of competitive snippets of what the front-line folks are hearing in the market to our competitive team that ultimately helps to position & arm us with stronger talk tracks.

Sales Manager, Medium Enterprise Computer Software Company

Gong Customer Testimonial

Setting up and using trackers has been a big help in seeing the correlation between the reps who are talking about the key initiatives and their success. That data allows us to go to the broader team to show what top performers are doing.

We’re also able to more quickly understand the reception of the product/initiative from the customer’s point of view and any objections or concerns they have. That allows us to adjust talk tracks and prep for objection handling.

Sales Operations/Revenue Operations, Medium Enterprise Computer Software Company

Gong Customer Testimonial

When we identify a significant market message, or comment from a customer that has potential impact on strategic initiatives or new sales tracks we can easily share with the team(s) for input on needed changes.

Sales Manager, Medium Enterprise Real Estate Company

Gong Customer Testimonial

We have Product Managers listen to calls of reps/Customer Success talking about possible new or newly rolled out features and getting unvarnished feedback.

John Hunt, VP - Global Revenue Activation, Zappi

Gong Customer Testimonial

We are using Gong to make sure that the latest presentation decks are being put into production and gauging the responses from the audience to our new messages.

Head of Sales / VP of Sales, Medium Enterprise Computer Software Company

Gong Customer Testimonial

We’ve rolled out new talk tracks and call structures. And with Gong, we’ve been able to review those calls to determine whether AEs are executing and whether they are garnering the response we expected. Gong also helped us realize these changes were required in the first place.

Scott Tower, Mid-Market Sales Manager, Proposify

Gong Customer Testimonial

We have been in experimentation mode for the last few months. Gong has made it much easier to get feedback on experiments and make decisions much, much faster.

Sales Manager, Medium Enterprise Food Company

Gong Customer Testimonial

Trackers have allowed our leadership team, and broader organization, to search for key areas of discussion and assess where reps are struggling, customers need more information, or product feedback. It’s been a huge value-add for our product managers and marketing teams.

Sales Enablement / Learning and Development, Medium Enterprise Computer Software Company

Gong Customer Testimonial

Love the access to direct feedback to our marketing initiatives.

Chief Product Officer, Medium Enterprise Retail Company

Gong Customer Testimonial

We can see both how reps are communicating new features, as well as tag product contacts so that they can see how customers and prospects are reacting.

Sales Enablement / Learning and Development, Small Business Computer Services Company

Gong Customer Testimonial

Like other businesses, we target certain personas and we then use different tactics to help get these deals to close. Gong shows our sales manager and new reps what to say and how to close more.

Account Executive, Large Enterprise Marketing & Advertising Company

Gong Customer Testimonial

Utilizing the tracking feature is key for creating adoption across the sales team and creating a better pitch.

Wyatt Hill, Sales Manager, Network for Good

Gong Customer Testimonial

We rolled out a new pitch deck along with a new script. Gong not only helped us listen to the markets reactions but also helped us all practice and listen to how we were doing along the way.

Account Executive, Small Business Media & Entertainment Company

Gong Customer Testimonial

We rolled out new products to help enhance revenue simply by listening to our customers and prospects. Having a data library full of insightful use cases of how clients use our data/want to use our data helps us build out our product road map.

Sales Manager, Medium Enterprise Computer Services Company

Gong Customer Testimonial

We love dialing in our messaging as we roll out new product and listen to how prospects react to the messaging.

Brad Jensen, VP of Sales, Motivosity

Gong Customer Testimonial

Gong has allowed us to get great data about customers’ feedback about our product that we can share directly with the product team.

Customer Success Leader, Medium Enterprise Service Provider Company

Gong Customer Testimonial

We use Gong to track competition and be more assertive by focusing on taking market share back from them.

Sales Director, Medium Enterprise Computer Software Company

Gong Customer Testimonial

When we change our messaging, or want to learn how our competitors are trying new messaging against us, we set up trackers so marketing and sales can both have visibility.

Nick LeBlanc, Sales Manager, Alyce

Gong Customer Testimonial

When we roll out new scripting, we use the Gong tracker to analyze how the team has implanted the new phrasing.

Patricia Araiza, SDR Manager , GoSite

Gong Customer Testimonial

Sharing Gong calls with customers for technical changes has been impactful when we are all working on the fly for changed messaging.

Greta Forchelli, Sales Manager, Twilio

Gong Customer Testimonial

We tag key partnerships to give extended teams visibility into front line conversations and tag deals with strategic importance.

Ray Clark III, Head of Sales - Founding Team, Schedule Engine

Gong Customer Testimonial

We’ve been able to enhance our talk tracks on new strategic initiatives by hearing how other AEs are talking through the scenarios on Gong, and then talking through what’s working/not working during our team calls. It’s super helpful to learn and share with each other to perfect our craft.

Brittany Nicholas, Velocity Sales Manager, Genesys

Gong Customer Testimonial

Gong is our transparency and accountability tool for any new behaviors & messaging we are driving. I’m constantly using trackers & scorecards!

Tricia Henry, Manager - Customer Success Enablement, Sprout Social

Gong Customer Fact

Genesys improved win rates by 75%+ since using Gong.

Gong Customer Testimonial

We had a brand new AE on the team hit his annual goal in just eight months from his start date. When I asked him what were the best onboarding/training resources he used to ramp, he replied with one word – “Gong!”

Brittany Nicholas, Velocity Sales Manager, Genesys

Gong Customer Testimonial

There have been several deals where additional expertise or product specialists have been needed on calls mid-sales cycle. Many times those experts haven’t been involved with the prospect or previous conversations. Gong allows the specialist to quickly get up to speed on the deal conversations thus far, and jump right in to help with a great understanding of the prospect and their desired business outcomes.

Brittany Nicholas, Velocity Sales Manager, Genesys

Gong Customer Testimonial

The deals page gives me a ‘real’ look at what my team is working on, how they’re managing their sales cycles, who are involved in the deal, and where we have the most momentum.

Brittany Nicholas, Velocity Sales Manager, Genesys




More Research on Gong