Gong Customer Fact
Genesys improved win rates by 75%+ since using Gong.
Gong Customer Testimonial
We recently released a new product and the feedback we capture via Gong helps us to learn how the messaging is resonating with customers and whether we need to change our pitch or perhaps change the product strategy.
— Sales Director, Medium Enterprise Computer Software Company
Gong Customer Testimonial
Setting up and using trackers has been a big help in seeing the correlation between the reps who are talking about the key initiatives and their success. That data allows us to go to the broader team to show what top performers are doing.
We’re also able to more quickly understand the reception of the product/initiative from the customer’s point of view and any objections or concerns they have. That allows us to adjust talk tracks and prep for objection handling.
— Sales Operations/Revenue Operations, Medium Enterprise Computer Software Company
Gong Customer Testimonial
We’ve rolled out new talk tracks and call structures. And with Gong, we’ve been able to review those calls to determine whether AEs are executing and whether they are garnering the response we expected. Gong also helped us realize these changes were required in the first place.
— Scott Tower, Mid-Market Sales Manager, Proposify
Gong Customer Testimonial
Trackers have allowed our leadership team, and broader organization, to search for key areas of discussion and assess where reps are struggling, customers need more information, or product feedback. It’s been a huge value-add for our product managers and marketing teams.
— Sales Enablement / Learning and Development, Medium Enterprise Computer Software Company
Gong Customer Testimonial
We rolled out new products to help enhance revenue simply by listening to our customers and prospects. Having a data library full of insightful use cases of how clients use our data/want to use our data helps us build out our product road map.
— Sales Manager, Medium Enterprise Computer Services Company
Gong Customer Testimonial
We’ve been able to enhance our talk tracks on new strategic initiatives by hearing how other AEs are talking through the scenarios on Gong, and then talking through what’s working/not working during our team calls. It’s super helpful to learn and share with each other to perfect our craft.
— Brittany Nicholas, Velocity Sales Manager, Genesys
Gong Customer Testimonial
There have been several deals where additional expertise or product specialists have been needed on calls mid-sales cycle. Many times those experts haven’t been involved with the prospect or previous conversations. Gong allows the specialist to quickly get up to speed on the deal conversations thus far, and jump right in to help with a great understanding of the prospect and their desired business outcomes.
— Brittany Nicholas, Velocity Sales Manager, Genesys