TechValidate Customer Research Library
GoldStar Customer Statistic
97% of surveyed owners at dealerships saw reduced vehicle recovery time as a result of using GoldStar.
70% of surveyed owners at dealerships saw an improvement in vehicle payments as a result of using GoldStar.
81% of surveyed owners at dealerships saw reduced delinquencies as a result of using GoldStar.
GoldStar Customer Testimonial
GoldStar has allowed us to extend credit to a lot more customers without as much worry.
General Manager, Small Business Automotive & Transport Company
GoldStar Customer Satisfaction Rating
Orville Mcdermott, an Owner at OV’s Auto Sales, would be very likely to recommend GoldStar for this reason:
GoldStar provides peace of mind knowing that someone or something is looking out for you.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend GoldStar?”
Jay Arnold, a General Manager, would be very likely to recommend GoldStar for this reason:
Their customer service is top notch and they’re always helpful if a problem ever does arise.
We feel we have more control with our accounts.
General Manager, Medium Enterprise Energy & Utilities Company
It has made my business a thousand times better. I can finance more customers without the risk.
Taki Willis, Owner, Queen City motors
It has made the vehicle recovery process seamless.
Laura Fellela, General Manager, Richmond Motor Sales and Rental (RI)
We feel more secure financing a Buy Here Pay Here customer having the device on.
Karen Bolivar, Finance Manager , Trusted Motors
We are happy with the alerts and the ability to make sure our vehicles are always in the area.
Service Manager, Small Business Automotive & Transport Company
74% of surveyed customers saw an improvement in vehicle payments as a result of using GoldStar.
70% of surveyed customers were able to extend credit to more buyers as a result of using GoldStar.
93% of customers agreed with the following statement:
“Great Customer Support is one of the key benefits I get with GoldStar.”
GoldStar Customer Satisfaction
94% of surveyed customers are likely to recommend GoldStar.*
*Based on respondents who rated their likelihood to recommend as 7 or higher on a scale of 0 to 10.
74% of surveyed customers saw increased vehicle sales as a result of using GoldStar.
80% of surveyed customers saw reduced delinquencies as a result of using GoldStar.
97% of surveyed customers saw reduced vehicle recovery time as a result of using GoldStar.
GoldStar has greatly lowered our recovery time and cost. We have also set up Geofences that notify us when a customer travels out of state, giving us a better chance to recover the vehicle if needed.
Nikki Boots, General Manager, Corridor Motors
We have used GoldStar for the past 4 years and we have never had a problem with our devices. The website is user-friendly.
Stephanie Pless, Finance Manager , Lovitt Motor Company (NC)
GoldStar has saved me a ton of money being able to locate my vehicles anywhere in the USA.
Using GoldStar, I’m now able to locate my vehicles earlier, reducing my recovery time and cost as well as reconditioning costs.
Owner, Membership Organization
With the ability to locate vehicles, our collection rate remains stable and above 80%, allowing us to keep lending to more customers.
Kaye Cupp, Finance Manager, Sam's Used Trucks & Cars
With GoldStar we feel confident selling to more customers that otherwise we wouldn’t have sold to due to their credit.
Barbara Frederick, Sales Representative, Stirling Motors
Philip Mlynarski, an Owner at John’s Used Cars (LA), would be very likely to recommend GoldStar for this reason:
I was very hesitant, people resist change. However, after struggling with a repo in another state I realized that this product is well worth the initial cost.
Kaye Cupp, a Finance Manager at Sam’s Used Trucks & Cars, would be very likely to recommend GoldStar for this reason:
We’ve been using GoldStar for over 10 years. During this time we have had 7 stolen vehicles. We have recovered all 7 solely because of GoldStar.
Dominick Cianfrocco, a General Manager, would be very likely to recommend GoldStar for this reason:
Easy to use. Recovered a car in Florida, 1,000 miles away. Fantastic!
Taki Willis, an Owner at Queen City motors llc , would be very likely to recommend GoldStar for this reason:
Every time I call GoldStar, my buddy Ron answers and returns every call I make to GoldStar. He is the best customer service representative I have ever talked to.
A Collection Manager at a small business automotive & transport company would be very likely to recommend GoldStar for this reason:
The customer service is better than any other company we have dealt with and their delivery speeds is a major bonus.
A General Manager at a state & local government would be very likely to recommend GoldStar for this reason:
Have not found anything else that works as good, is accurate and provides very helpful customer service that goes above and beyond the call of duty to make sure you’re taken care of.
More Research on GoldStar