TechValidate Research on GoldStar

28 Charts


Spireon GoldStar Customer Research

Are you familiar with GoldStar Connect? The consumer mobile app that dealers can sell to car buyers as a way to recoup their GPS cost and even make profit.

Yes
40%
No, but we are interested
21%
No, we are not interested
40%

Spireon GoldStar Customer Research

Do you use GoldStar’s Impound Lot notifications or reports?

Yes
49%
No; know about it but don't use it
32%
No; don't know about it
20%

Spireon GoldStar Customer Research

How much has GoldStar helped reduce your vehicle recovery costs?

Reduced recovery costs more than 50%
41%
Reduced recovery costs 26-50%
24%
Reduced recovery costs 11-25%
20%
Reduced recovery costs 1-10%
14%

Spireon GoldStar Customer Research

How much has GoldStar helped reduce your delinquencies?

Reduced delinquencies more than 50%
42%
Reduced delinquencies 26-50%
17%
Reduced delinquencies 11-25%
23%
Reduced delinquencies 1-10%
17%

Spireon GoldStar Customer Research

How much has GoldStar improved your collections?

Increased collections more than 50%
42%
Increased collections 26-50%
23%
Increased collections 11-25%
19%
Increased collections 1-10%
17%

Spireon GoldStar Customer Research

How much has GoldStar increased your ability to extend credit to more buyers?

Increased by more than 50%
34%
Increased by 26-50%
28%
Increased by 11-25%
30%
Increased by 1-10%
8%

Spireon GoldStar Customer Research

How much has GoldStar helped reduce your vehicle recovery costs?

Reduced recovery costs more than 50%
32%
Reduced recovery costs 26-50%
22%
Reduced recovery costs 11-25%
29%
Reduced recovery costs 1-10%
17%

Spireon GoldStar Customer Research

How much has GoldStar helped reduce your vehicle recovery costs?

Reduced recovery costs more than 50%
45%
Reduced recovery costs 26-50%
26%
Reduced recovery costs 11-25%
16%
Reduced recovery costs 1-10%
12%

Spireon GoldStar Customer Research

How much has GoldStar increased your ability to extend credit to more buyers?

By more than 50%
37%
By 26-50%
30%
By 11-25%
23%
By 1-10%
10%

Spireon GoldStar Customer Research

How much has GoldStar increased your ability to extend credit to more buyers?

By more than 50%
37%
By 26-50%
31%
By 11-25%
20%
By 1-10%
12%

Spireon GoldStar Customer Research

How much has GoldStar improved your collections?

Increased collections more than 50%
44%
Increased collections 26-50%
25%
Increased collections 11-25%
16%
Increased collections 1-10%
16%

Spireon GoldStar Customer Research

How much has GoldStar improved your collections?

Increased collections more than 50%
40%
Increased collections 26-50%
18%
Increased collections 11-25%
24%
Increased collections 1-10%
18%

Spireon GoldStar Customer Research

How much has GoldStar helped reduce your delinquencies?

Reduced delinquencies more than 50%
36%
Reduced delinquencies 26-50%
11%
Reduced delinquencies 11-25%
25%
Reduced delinquencies 1-10%
28%

Spireon GoldStar Customer Research

How much has GoldStar helped reduce your delinquencies?

Reduced delinquencies more than 50%
44%
Reduced delinquencies 26-50%
20%
Reduced delinquencies 11-25%
24%
Reduced delinquencies 1-10%
13%

Spireon GoldStar Customer Research

Are you familiar with GoldStar Connect? The consumer mobile app that dealers can sell to car buyers as a way to recoup their GPS cost and even make profit.

Yes
57%
No, but we are interested
11%
No, we are not interested
32%

Spireon GoldStar Customer Research

Are you familiar with GoldStar Connect? The consumer mobile app that dealers can sell to car buyers as a way to recoup their GPS cost and even make profit.

Yes
35%
No, but we are interested
26%
No, we are not interested
38%

Spireon GoldStar Customer Research

Do you use GoldStar’s Impound Lot notifications or reports?

Yes
62%
No; know about it but don't use it
27%
No; don't know about it
11%

Spireon GoldStar Customer Research

Do you use GoldStar’s Impound Lot notifications or reports?

Yes
45%
No; know about it but don't use it
33%
No; don't know about it
22%

Spireon GoldStar Customer Research

What are the top 3 GoldStar Connect features/benefits your customers value?

Stolen vehicle recovery
85%
Vehicle location on demand
83%
Potential Insurance Cost Savings
61%
Low Battery alerts
43%
GeoFence alerts
17%
Speeding alerts
15%
Trip history
13%

Spireon GoldStar Customer Research

What customer type(s) do you find most attracted to GoldStar Connect?

Families with teenagers
79%
Single men
36%
Single women
36%
Other
14%

GoldStar Customer Research

GoldStar to the Rescue

What specific challenges were you looking to solve with GoldStar?

Ability to Quickly Locate Delinquent Customers/Vehicles
76%
Reduce Vehicle Recovery Time
56%
Lower Delinquencies
35%
Qualify More Buyers
14%
Improve Customer Communication
12%

GoldStar Customer Research

What percentage of the cars you sell have a GoldStar device installed?

76-100%
62%
51-75%
18%
26-50%
11%
0-25%
10%

GoldStar Customer Research

Which GoldStar feature have you found most beneficial to your business?

Location Genie
60%
Web Dashboard
38%
Recovery Link
29%
GeoFence Alerts
27%
Proactive Alerts
20%
Payment Reminder (Buzzer)
5%
Reference Genie
4%
Other
3%

GoldStar Customer Research

Which Dealer Management System (DMS) do you use at your location?

Frazier
44%
Wayne Reeves
8%
AutoStar
6%
Auto Action
5%
Dealer Socket
5%
iDMS
4%
Other
27%

GoldStar Customer Research

When asked the level of improvement in reduced vehicle recovery time, 97% of dealerships Significantly Improved or Improved:

Improved: 97%
Not Improved: 3%

GoldStar Customer Research

Please indicate which Dealer Management System (DMS) is used at your business:

Frazier
44%
Wayne Reeves
8%
AutoStar
6%
Auto Action
5%
Dealer Socket
5%
iDMS
4%

GoldStar Customer Research

What specific challenges were you looking to solve with GoldStar?

Ability to Quickly Locate Delinquent Customers/Vehicles
80%
Reduce Vehicle Recovery Time
55%
Lower Delinquencies
34%
Qualify More Buyers
15%
Improve Customer Communication
13%
Other
3%

GoldStar Customer Research

Please indicate how GoldStar has improved your business in the following areas:

Significantly Improved Improved Not Improved

Reduced Delinquencies
Collecting More Payments
Vehicle Recovery Time & Cost
Communication With Customers
Extend Credit to More Buyers



More Research on GoldStar