GetFeedback Customer Statistic
2 out of 3 surveyed organizations agreed with the following statement:
“GetFeedback is the leading customer experience solution for Salesforce.”
GetFeedback Customer Testimonial
GetFeedback gives real time NPS score for our sales team and constantly measures the customer experience at different stages in the sales pipeline. It was a game changer in managing our customer experience from a -43 to a +73 NPS in a 6 month period. It gave me the ability to make key changes and discover our advocates more effectively.
— Daryl Mitchell, Sales Director, PositiveMedia Australia
GetFeedback Customer Testimonial
GetFeedback, integrated directly Salesforce is providing a vital pillar of our 360 Quality View of customer interactions. We can map alignment between Customer Ratings, Agent self evaluations, and Quality Monitoring. This leads to not only faster reaction to customer trends, but the ability to start to predict and proactively perform Service recoveries.
— Brett Frazer, VP of Customer Service, Sun Basket
GetFeedback Customer Testimonial
We are able to act in near real-time to customer feedback, giving us another touchpoint with our customers. It has also led to increased sales with happy customers and has allowed us to save unsatisfied customers.
— Graham Clark, Marketing Manager, B Cellars Vineyards and Winery
GetFeedback Customer Satisfaction Rating
Graham Clark, a Marketing Manager at B Cellars Vineyards and Winery, would be very likely to recommend GetFeedback for this reason:
They are much more than just SAAS. They are a partner. They take the time to understand your business and suggest meaningful ways to achieve your goals.
Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend GetFeedback?”