TechValidate Research on SurveyMonkey GetFeedback (Direct)

2 Charts


GetFeedback Customer Research

How are you using GetFeedback?

Support experience
66%
Sales experience
47%
Customer health
40%
Product experience
40%
Lead/Customer data enrichment
23%
Marketing content feedback
23%
Lead generation and qualification
9%

GetFeedback Customer Research

What is the main reason your company is using GetFeedback?

Difficult to take action on feedback
13%
Challenge connecting feedback data and customer data
28%
Lacked an understanding of customers
28%
Wanted to continuously collect realtime feedback across multiple channels (email, Chat, SMS, etc.)
30%
Needed an automated/programmatic way to send out surveys
68%



More Research on SurveyMonkey GetFeedback (Direct)