TechValidate Research on Gainsight

These pages present data that TechValidate has sourced via direct research with verified customers and users of Gainsight. TechValidate stands behind the authenticity of all published data. Learn more »



496 Data Points Collected

34 Published TechFacts

11 Published Charts



Selected Research Highlights


Gainsight Customer Testimonial

Gainsight’s timeline feature and C360 are great. The ability to tag others and have a snapshot of history within one place has been really valuable. We are just now re-working our health scores to be more reliable. Gainsight has also been helpful with onboarding new staff and increasing our CSM: Account ratio.

Director of Customer Success, Small Business Computer Software Company

Gainsight Customer Research

What Gainsight capabilities have been the most valuable for your organization?

Creates a 360-degree single source of truth for Customer data
87%
Easy to adopt / train new users
34%
Unrivaled industry expertise to ensure our lasting success
32%
Unique ability to mirror my organization’s structure (by product, business unit, etc.)
30%
Gainsight’s community is a powerful advantage for users
15%

Gainsight Customer Research

Do you agree with the following statements:

My team could not scale without Gainsight.
71%
Gainsight offers the most powerful platform in the industry.
63%
Gainsight’s platform is uniquely capable of mirroring my organization’s structure (by product, business unit) that other solutions cannot accomplish.
25%
We were able to implement our platform quickly.
19%
Gainsight has more long-time customers than any other solution.
17%

Gainsight Customer Testimonial

Gainsight’s flexibility allows me to instantly make changes to satisfy our organizational needs, empowering us to better serve our external and internal customers. The vibrant and knowledgeable community and Gainsight Support team equip me to approach any problem with the confidence that it can be solved effectively.

Shane McCoy, Customer Success Operations, Equifax



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About Gainsight

Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do.

  Gainsight Website