TechValidate Research on Fuze

32 TechFacts – Page 1 of 2


fuze Customer Testimonial

The user-friendliness and reliability of the solution, ease of platform management, and regular functionality enhancements stood out to us when we were evaluating options.

Project Manager, Medium Enterprise Telecommunications Services Company

Fuze Customer Statistic

91% of surveyed workers said Fuze has been integral in their transition to remote work during the COVID-19 pandemic.

91%

Fuze Customer Statistic

The future of work is hybrid

Only 35% of the workforce plans to work from the office 5 days in the office once it reopens.

35%

Fuze Customer Testimonial

Fuze has enabled our workers to continue the job during COVID-19.

Jerome Rondeau, IT Professional, Foncia Groupe SAS

Fuze Customer Testimonial

We were able to de-com 40 sites with on-prem hardware and different carrier contracts into 1 vendor contract.

Jason Mahoney, IT Specialist, Parametric Technology Corporation

Fuze Customer Testimonial

Fuze is helping us to deliver better safety for our drivers and the public. It is giving our frontline workers more options for communicating than what we had before. We now have an improved ability to work remotely.

Casey Abell, Application Manager, Waste Management, Inc.

Fuze Customer Testimonial

The best thing about using Fuze at work is?

With Fuze our voice, video, and chat are all integrated.

Dave Sherman, Chief Information Officer, Gateway Rehabilitation Center

Fuze Customer Testimonial

The best thing about using Fuze at work is?

It’s one application to replace our previous (separate) VoIP, meeting, and messaging platforms.

David Houchins, Telecom Administrator, N.B. Handy Company

Fuze Customer Testimonial

The best thing about using Fuze at work is?

The ease of use – chat at the click of a button, call instantly, change it to a video meeting. Setting up meetings is simple and functionality within the meeting is good.

Raj Gill, Engineer, Barnett Waddingham LLP

Fuze Customer Testimonial

The best thing about using Fuze at work is:

The ability to work from anywhere. Not having to have a telephone on my desk. My computer is now my phone.

Casey Abell, Application Manager, Waste Management, Inc.

fuze Customer Testimonial

What about Fuze has exceeded your expectations?

The availability of the service has been excellent.

David Raucher, IT Director, CHR Solutions, Inc.

fuze Customer Testimonial

What about Fuze has exceeded your expectations?

Softphone usage by office employees and better than expected usage of mobile app by several key employees.

David Houchins, Telecom Administrator, N.B. Handy Company

fuze Customer Testimonial

Fuze Customer Success

I’ve worked with Fuze at every level, from the people that triage support tickets, to 3rd level engineers, our CSM, SDM, and everyone in between. Every person I’ve worked with at Fuze has done more than just their job, they educate me, train me, inform me, and help me deliver to my end users the absolute BEST experience using Fuze.

D SKye Hodges, IT Specialist, Micro Focus

fuze Customer Testimonial

The quality of the service is impressive, and you can work everywhere without specific hardware.

Diego Teixeira, Regional IT Infrastructure Manager, FMC

fuze Customer Testimonial

Why Fuze?

*Global reach today
*On site to perform demo
*Met our current and future needs
*Took time to understand our needs and provided future proofing
*Helped get corp IT out of the telephony business

Alan Hozeny, Principle IT Systems Analyst, KRATON Polymers LLC

fuze Customer Testimonial

Why Fuze?

When we look at the Fuze solution, we found a perfect match with our business, allowing us to quickly grow in different locations. Fuze is a key partner to us and delivers a fantastic customer experience end-to-end. They are always innovating, developing new features, and hearing customer feedback.

Diego Teixeira, Regional IT Infrastructure Manager , FMC

fuze Customer Testimonial

What were the key reasons that sold you on Fuze?

With Fuze, we would have the ability to consolidate communications into one platform and manage call menus, ring groups and remote access for work-from-home needs.

David Houchins, Telecom Administrator, N.B. Handy Company

fuze Customer Satisfaction Rating

Customer Satisfaction

Diego Teixeira, a Regional IT Infrastructure Manager at FMC, would be very likely to recommend Fuze for this reason:

The flexibility from Fuze to support all equipment (softphone, mobile or desk phone) and work everywhere is key.

fuze Customer Testimonial

Customer Success

Fuze is a key partner to us and delivers a fantastic customer experience end-to-end (starting in the project and then going to the operation). They are always innovating, developing new features, and hearing customer feedback.

Diego Teixeira, Regional IT Infrastructure Manager, FMC

fuze Customer Testimonial

I’ve worked with Fuze at every level, from the people that triage support tickets, to 3rd level engineers, our CSM, SDM, and everyone in between. Every person I’ve worked with at Fuze has done more than just their job, they educate me, train me, inform me, and help me deliver to my end users the absolute BEST experience using Fuze.

D SKye Hodges, IT Specialist, MicroFocus

Fuze Customer Testimonial

Fuze has been our main source for phone communication. Best thing about is it the phone quality of conversations and being able to message people in my company.

Tremayne Toorie, Executive, ProCare Therapy

Fuze Customer Testimonial

Fuze saves so much time by not having to manually dial every call. And the video feature is very helpful in terms of screen sharing and interacting with colleagues.

Barbara Gawthrop, Account Executive, Sunbelt Staffing

Fuze Customer Testimonial

I love the fast access of communication within our brand between colleagues. it’s amazing!

Laura Oakes, Consultant, Soliant Health, Inc.

Fuze Customer Testimonial

Fuze has allowed our teams to stay organized and communicate through times that would be much easier in a full office setting.

Gareth Jones, Consultant, Selby Jennings Ltd

Top Challenges While Working Remotely

Connecting with people.
Just be patient and follow the guidelines.

Dean Schneyer, Business Professional, Kronos Incorporated

Fuze Customer Testimonial

Top Challenges While Working Remotely

Missing the excellent company culture

Roberta Owens, Credit Analyst, Nationals, Shamrock Foods Company

Fuze Customer Testimonial

Top Challenges While Working Remotely

My biggest challenge has been trying to train my employees remotely. I have learned to have patience during this time.

Sheena Young, Business Professional, AutoAssure

Fuze Customer Testimonial

Top Challenges While Working from Home

Working from home I tend to put in more hours at work and need to balance my work life, home life better.

Distribution Professional, Large Enterprise Wholesale Distribution Company

Top Challenges While Working Remotely

Internet connectivity issues, and IT issues. The heavy and almost instant switch to remote for the entire globe stressed out all conference call software and internet bandwidths. We have 3-4 video calls going at once in my house now. Definitely have to be prepared for internet issues, and have back up plans.

Jessica Ahlfs, Sr Analyst , American Pacific Mortgage

Fuze Customer Statistic

72% of surveyed IT organizations said they were satisfied with communication from Fuze in response to COVID-19.

72%



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