TechValidate Research on Fuze


fuze Case Study

Micro Focus

Introduction

Micro Focus is one of the world’s largest enterprise software providers. Micro Focus helps their customers accelerate, simplify, secure, and analyze their business and operations across the four core pillars of digital transformation. By bridging their existing and emerging technologies, enabling them to run, transform, and adapt. This case study of MicroFocus is based on an October 2020 survey of Fuze customers by TechValidate, a 3rd-party research service.

“As one of the global telco admins, the biggest key reason to choose Fuze was that I didn’t have to manage any more physical PBXs or all the supporting cards and wires and cables and everything. We needed a single provider to handle all of our telecommunications needs with minimal reliance on local hardware and circuit, while providing us the lowest costs. Fuze fits that bill. Fuze delivers our voice infrastructure at a global level while providing us the greatest flexibility to work from nearly anywhere with an internet connection. We didn’t even know how transformational our move to Fuze would be, if we were still on our old system our company would be scrambling to find a service our users could utilize in this global pandemic, but because we were already fully using the Fuze platform, when the pandemic hit, we were able to switch from working in the office, to working from ANYWHERE instantly. I still don’t think our company recognizes the power that Fuze gave us, but as one of the global telco admins, I CERTAINLY do!”
— D SKye Hodges, IT Technician at Micro Focus

Challenges

The business challenges that led Micro Focus to evaluate and ultimately select Fuze:

  • Difficulty managing on-premises and traditional communications systems across geographies
  • Disparate communications solutions
  • Costly communications solutions
  • Inability to ensure business continuity

Use Case

Micro Focus is using Fuze to power its communications and collaboration across its 10,000 end users.

  • Overall Satisfaction with Fuze products and services:
    • Calling: Very Satisfied
    • Meetings: Satisfied
    • Chatting: Satisfied
    • Contact Center: Very Satisfied

Results

Micro Focus achieved the following results with Fuze:

  • Increased productivity
  • Increased employee engagement
  • Increased flexibility
  • Improved ability to work from home
  • Improve customer experience or satisfaction
  • Reduced cost and complexity
  • Increased time savings in deploying and/or training employees
  • Improved security and business continuity




About This Data

This data was sourced directly from verified users of Fuze by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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