TechValidate Research on Fuze


fuze Case Study

Absolute Care

Introduction

This case study of AbsoluteCare is based on a January 2021 survey of fuze customers by TechValidate, a 3rd-party research service.

“Fuze was cloud based, secure, offered an API, and provided the functionality that AbsoluteCare needed to build a successful communication strategy. Call Center, Messaging, Calling, and Meetings were all well integrated and easy to use.”

“The Project Management Teams during implementation are very knowledgeable and thorough. They understand that each implementation is different, yet use their experience to ensure all the details are covered prior to go live.”

“Fuze’s messaging platform is one of the best we’ve seen. It is simple and easy to use, and is now one of the most important internal operational tools the company uses. EVen before COVID-19, messaging was important. Now that many people are working remotely, it is a core business application.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select fuze:

  • Had the following challenges:
    • Difficult to manage systems
    • On-premises/legacy/traditional systems
    • Address shift in preference for workforce collaboration tools
    • Unify or bring together a distributed workforce
    • Enable a remote or distributed workforce
    • Security across communications tools
    • Ensure business continuity

Use Case

The key features and functionalities of fuze that the surveyed company uses:

  • Satisfaction with Fuze products and services:
    • Calling: Very Satisfied
    • Meetings: Satisfied
    • Chatting: Very Satisfied
    • Contact Center: Very Satisfied

Results

The surveyed company achieved the following results with fuze:

  • Have seen the following benefits with Fuze:
    • Increased productivity
    • Increased employee engagement
    • Increased flexibility
    • Improved ability to work from home
    • Improve customer experience or satisfaction
    • Improved security and business continuity




About This Data

This data was sourced directly from verified users of Fuze by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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