TechValidate Research on Fuze

These pages present data that TechValidate has sourced via direct research with verified customers and users of Fuze. TechValidate stands behind the authenticity of all published data. Learn more »



590 Customers Surveyed

4,574 Data Points Collected

32 Published TechFacts

1 Published Chart

7 Published Case Studies



Selected Research Highlights


Fuze Customer Statistic

The future of work is hybrid

Only 35% of the workforce plans to work from the office 5 days in the office once it reopens.

35%

fuze Case Study

FMC

Introduction

FMC Corporation, an agricultural sciences company, provides innovative solutions to growers around the world with a robust product portfolio fueled by a market-driven discovery and development pipeline in crop protection, plant health, and professional pest and turf management. For more than 130 years, the foundations of FMC have been agriculture and innovation. Its purpose is to improve agricultural growth through sustainable crop protection. What sets FMC apart is that its 6,500+ workforce is aligned with the company’s purpose and values. And what motivates FMC employees is the trust of farmers and industry partners to protect crops, maximize yields, and enhance sustainability. This case study of FMC is based on a December 2020 survey of Fuze customers by TechValidate, a 3rd-party research service.

“The quality of the service is impressive, and you can work everywhere without specific hardware. You can use your cellphone, software, etc.”

“Fuze is a key partner to us and delivers a fantastic customer experience end-to-end (starting in the project and then going to the operation). They are always innovating, developing new features, and hearing customer feedback.”

“For Latin America and Mexico, we started the implementation last year, replacing the legacy solution. We moved the locations to Fuze with softphone and headset that improved the users’ performance and enabled the ability to work everywhere. Then, with the beginning of the pandemic, we continue to expand/implement for the other sites successfully, and now we are 100% UCaaS. So, I am proud to have Fuze as a partner.”

Challenges

Prior to Fuze, FMC had a legacy solution in place for its communications. It carried a high cost any time they wanted to open new offices or expand the business. It was inflexible and created challenges when they wanted to expand or shrink.

The business challenges that led FMC to evaluate and ultimately select Fuze included:

  • On-premises/legacy/traditional systems
  • Costly communications solutions
  • Unify or bring together a distributed workforce
  • Enable a remote or distributed workforce
  • Ensure business continuity

Use Case

FMC found the Fuze solution to be a perfect match with its business. The flexibility of the Fuze platform allowed FMC to quickly grow in different locations and expand the running independent of the world’s region. The Fuze solution provides FMC with the ability to work everywhere without a specific hardware dependency. FMC describes Fuze as a key partner that delivers a fantastic customer experience end-to-end. "They are always innovating, developing new features, and hearing customer feedback added FMC’s Regional IT Infrastructure Manager.

The key features and functionalities of Fuze used by FMC:

  • Calling: Very Satisfied
  • Contact Center: Very Satisfied

Results

Since deploying Fuze to its workforce, FMC has realized the following benefits:

  • Increased productivity
  • Increased flexibility
  • Improved ability to work from home
  • Reduced cost and complexity
  • Increased time savings in deploying and/or training employees

Fuze Customer Testimonial

Top Challenges While Working Remotely

My biggest challenge has been trying to train my employees remotely. I have learned to have patience during this time.

Sheena Young, Business Professional, AutoAssure

fuze Case Study

Absolute Care

Introduction

This case study of AbsoluteCare is based on a January 2021 survey of fuze customers by TechValidate, a 3rd-party research service.

“Fuze was cloud based, secure, offered an API, and provided the functionality that AbsoluteCare needed to build a successful communication strategy. Call Center, Messaging, Calling, and Meetings were all well integrated and easy to use.”

“The Project Management Teams during implementation are very knowledgeable and thorough. They understand that each implementation is different, yet use their experience to ensure all the details are covered prior to go live.”

“Fuze’s messaging platform is one of the best we’ve seen. It is simple and easy to use, and is now one of the most important internal operational tools the company uses. EVen before COVID-19, messaging was important. Now that many people are working remotely, it is a core business application.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select fuze:

  • Had the following challenges:
    • Difficult to manage systems
    • On-premises/legacy/traditional systems
    • Address shift in preference for workforce collaboration tools
    • Unify or bring together a distributed workforce
    • Enable a remote or distributed workforce
    • Security across communications tools
    • Ensure business continuity

Use Case

The key features and functionalities of fuze that the surveyed company uses:

  • Satisfaction with Fuze products and services:
    • Calling: Very Satisfied
    • Meetings: Satisfied
    • Chatting: Very Satisfied
    • Contact Center: Very Satisfied

Results

The surveyed company achieved the following results with fuze:

  • Have seen the following benefits with Fuze:
    • Increased productivity
    • Increased employee engagement
    • Increased flexibility
    • Improved ability to work from home
    • Improve customer experience or satisfaction
    • Improved security and business continuity

Fuze Customer Research

How will back to school impact your work scenario?

My kids will maintain distance learning so I will need to juggle work and schooling priorities
37%
My kids will be returning to school in the fall so my work schedule won’t be impacted
19%
My kids will return to school part-time and continue distance learning so I will need to juggle work and schooling priorities
9%
We are waiting to learn what our school district will do
9%


More to Explore



About Fuze

Fuze is a global cloud communications company, providing a unified communications and contact center experience for the enterprise.

Fuze Website   Fuze Website