TechValidate Research on Fuze

These pages present data that TechValidate has sourced via direct research with verified customers and users of Fuze. TechValidate stands behind the authenticity of all published data. Learn more »



589 Customers Surveyed

4,565 Data Points Collected

31 Published TechFacts

1 Published Chart

6 Published Case Studies



Selected Research Highlights


Fuze Customer Research

How will back to school impact your work scenario?

My kids will maintain distance learning so I will need to juggle work and schooling priorities
37%
My kids will be returning to school in the fall so my work schedule won’t be impacted
19%
My kids will return to school part-time and continue distance learning so I will need to juggle work and schooling priorities
9%
We are waiting to learn what our school district will do
9%

fuze Case Study

Micro Focus

Introduction

Micro Focus is one of the world’s largest enterprise software providers. Micro Focus helps their customers accelerate, simplify, secure, and analyze their business and operations across the four core pillars of digital transformation. By bridging their existing and emerging technologies, enabling them to run, transform, and adapt. This case study of MicroFocus is based on an October 2020 survey of Fuze customers by TechValidate, a 3rd-party research service.

“As one of the global telco admins, the biggest key reason to choose Fuze was that I didn’t have to manage any more physical PBXs or all the supporting cards and wires and cables and everything. We needed a single provider to handle all of our telecommunications needs with minimal reliance on local hardware and circuit, while providing us the lowest costs. Fuze fits that bill. Fuze delivers our voice infrastructure at a global level while providing us the greatest flexibility to work from nearly anywhere with an internet connection. We didn’t even know how transformational our move to Fuze would be, if we were still on our old system our company would be scrambling to find a service our users could utilize in this global pandemic, but because we were already fully using the Fuze platform, when the pandemic hit, we were able to switch from working in the office, to working from ANYWHERE instantly. I still don’t think our company recognizes the power that Fuze gave us, but as one of the global telco admins, I CERTAINLY do!”
— D SKye Hodges, IT Technician at Micro Focus

Challenges

The business challenges that led Micro Focus to evaluate and ultimately select Fuze:

  • Difficulty managing on-premises and traditional communications systems across geographies
  • Disparate communications solutions
  • Costly communications solutions
  • Inability to ensure business continuity

Use Case

Micro Focus is using Fuze to power its communications and collaboration across its 10,000 end users.

  • Overall Satisfaction with Fuze products and services:
    • Calling: Very Satisfied
    • Meetings: Satisfied
    • Chatting: Satisfied
    • Contact Center: Very Satisfied

Results

Micro Focus achieved the following results with Fuze:

  • Increased productivity
  • Increased employee engagement
  • Increased flexibility
  • Improved ability to work from home
  • Improve customer experience or satisfaction
  • Reduced cost and complexity
  • Increased time savings in deploying and/or training employees
  • Improved security and business continuity

fuze Case Study

Absolute Care

Introduction

This case study of AbsoluteCare is based on a January 2021 survey of fuze customers by TechValidate, a 3rd-party research service.

“Fuze was cloud based, secure, offered an API, and provided the functionality that AbsoluteCare needed to build a successful communication strategy. Call Center, Messaging, Calling, and Meetings were all well integrated and easy to use.”

“The Project Management Teams during implementation are very knowledgeable and thorough. They understand that each implementation is different, yet use their experience to ensure all the details are covered prior to go live.”

“Fuze’s messaging platform is one of the best we’ve seen. It is simple and easy to use, and is now one of the most important internal operational tools the company uses. EVen before COVID-19, messaging was important. Now that many people are working remotely, it is a core business application.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select fuze:

  • Had the following challenges:
    • Difficult to manage systems
    • On-premises/legacy/traditional systems
    • Address shift in preference for workforce collaboration tools
    • Unify or bring together a distributed workforce
    • Enable a remote or distributed workforce
    • Security across communications tools
    • Ensure business continuity

Use Case

The key features and functionalities of fuze that the surveyed company uses:

  • Satisfaction with Fuze products and services:
    • Calling: Very Satisfied
    • Meetings: Satisfied
    • Chatting: Very Satisfied
    • Contact Center: Very Satisfied

Results

The surveyed company achieved the following results with fuze:

  • Have seen the following benefits with Fuze:
    • Increased productivity
    • Increased employee engagement
    • Increased flexibility
    • Improved ability to work from home
    • Improve customer experience or satisfaction
    • Improved security and business continuity

fuze Customer Testimonial

What about Fuze has exceeded your expectations?

Softphone usage by office employees and better than expected usage of mobile app by several key employees.

David Houchins, Telecom Administrator, N.B. Handy Company

fuze Customer Testimonial

Customer Success

Fuze is a key partner to us and delivers a fantastic customer experience end-to-end (starting in the project and then going to the operation). They are always innovating, developing new features, and hearing customer feedback.

Diego Teixeira, Regional IT Infrastructure Manager, FMC



More to Explore



About Fuze

Fuze is a global cloud communications company, providing a unified communications and contact center experience for the enterprise.

Fuze Website   Fuze Website