TechValidate Research on Flexport

133 TechFacts – Page 1 of 5


Flexport Customer Statistic

69% of surveyed organizations consider the customer service they receive from Flexport relative to other freight forwarders to be better.

69%

Flexport Customer Statistic

85% of surveyed organizations rated Flexport’s ease of use of the Flexport Platform as better compared to other brokerages they have evaluated or used.

85%

Flexport Customer Satisfaction Rating

A Project Manager at a small business retail company would be very likely to recommend Flexport for this reason:

The Flexport platform provides much-needed visibility into shipments, ship schedules, vessel offerings, and the account management is above and beyond.

Flexport Customer Satisfaction Rating

A Transportation Manager at a medium enterprise consumer products company would be very likely to recommend Flexport for this reason:

The technology platform remains a leading tool in the transportation industry.

Flexport Customer Satisfaction Rating

An Operations Director at a small business industrial manufacturing company would be very likely to recommend Flexport for this reason:

The Flexport platform allows our company constant visibility to our supply chain. From shipment consolidation options, booking alternatives and data analytics, we have been able to lower freight costs and receive goods in a timely manner. Additionally, our Flexport team is amazing! They work diligently and professionally with our shippers and offer insight and advice to achieve our company’s logistical goals.

Flexport Customer Satisfaction Rating

A Supply Chain Manager at a small business consumer products company would be very likely to recommend Flexport for this reason:

The platform is easy to use, has all the information I need in one place and the Flexport team is always available when help is needed.

Flexport Customer Satisfaction Rating

A Supply Chain Specialist at a small business food company would be very likely to recommend Flexport for this reason:

The platform is awesome! All details are at your fingertips! My contacts also respond very promptly!

Flexport Customer Satisfaction Rating

Brad Drogos, a Supply Chain Manager at Franklin creative solutions LLC, would be very likely to recommend Flexport for this reason:

Between the portal and a great rep, everything is a smooth process and allows our small company to focus our efforts elsewhere, knowing we are in safe hands with Flexport

Flexport Customer Testimonial

Flexport offers a very easy user experience which allowed me to help my company within the first days of joining. Incredibly intuitive and welcoming to use with great folks just a chat away.

Walter Cafaro, Logistics Manager, Made In

Flexport Customer Testimonial

Flexport has been a great partner. We have been able to provide a more reliable shipping status to our customers. The platform has made it easy for anyone in the organization to follow the status a shipment which allows us to work better as a team and provide better support to our customers. The reporting functionality of the site has saved us a significant amount of time when performing our internal audits and data analysis.

Jenny Bremer, Finance Manager, Linstol USA, LLC

Flexport Customer Testimonial

The platform Flexport has devised has been instrumental in allowing me to keep track of multiple shipments, and keep my inventory stable through these unprecedented times.

Tracie Anderson, Global Trade Manager, Hatfield Manufacturing Inc.

Flexport Customer Testimonial

Being able to trust Flexport with everything the second we confirm a booking has provided my team a significant amount of relief. We have been able to give access to the Flexport portal to members from all different teams at our company and everyone has the same visibility, so there’s less room for miscommunication and human error on our end.

Logistics Manager, Small Business Retail Company

Flexport Customer Testimonial

We’ve saved money and improved our relationships with suppliers and 3PLs as a result of the transparency we receive from the Flexport portal.

Jeremy Weinman, Logistics Director, Caddis

Flexport Customer Testimonial

It has let a small team continue to grow. As we increase in size and there are more projects in motion at once. Not having to worry about shipments has given us the bandwidth that would normally be attributed to a larger team.

COO, Small Business Retail Company

Flexport Customer Testimonial

Flexport is essentially a wing of our company, we rely heavily on them and know that Flexport will always be flexible and willing to help support our business.

Brad Drogos, Supply Chain Manager, Franklin Creative Solutions LLC

Flexport Customer Testimonial

We have a great partnership with Flexport. It’s mostly due to their commitment to our account here in the US/China. I feel their people on our account truly cares about the business and are proactively watching our account. I rarely have to call out any issues, they in turn are calling them out before it becomes an issue. With a lean team, I am very happy to have this support from Flexport. This is what sets them apart!

Logistics Manager, Medium Enterprise Financial Services Company

Flexport Customer Testimonial

Using Flexport makes logistics less stressful for everyone.

Accounting Director, Small Business Consumer Products Company

Flexport Customer Testimonial

Flexport has given us peace of mind that we know where everything is, every step of the way.

Logistics Manager, Medium Enterprise Retail Company

Flexport Customer Testimonial

For us, the biggest difference has been the real-time visibility into all of our shipments by our whole team. The data is more accurate, more accessible, and therefore more helpful. I keep the Flexport app open on my computer at all times. It’s that important of a tool.

David Boersma, CEO, Avera Home Goods LLC -

Flexport Customer Statistic

84% of Flexport customers say they realized positive value within the first 3 months after first partnering with Flexport.

84%

Flexport Customer Statistic

96% of Flexprt customers say they realized positive value within the first 6 months after first partnering with Flexport.

96%

Flexport Customer Statistic

82% of Flexport Customers agree that onboarding to Flexport was faster & easier than onboarding was for other freight forwarders.

82%

Flexport Customer Statistic

89% of Flexport customers say that leveraging the Flexport Platform during the COVID-19 pandemic has helped them manage uncertainty and exceptions better than they would have been able to without Flexport.

89%

Flexport Customer Statistic

73% of Flexport customers say that Flexport’s custom brokerage has enabled lower duty costs compared to other brokerages evaluated or used.

73%

Flexport Customer Statistic

97% of Flexport customers rated Flexport Customs Brokerage’s online platform easier to use compared to those of other brokerages evaluated or used.

97%

Flexport Customer Statistic

88% of Flexport Customers rated Flexport Customs Brokerage’s accuracy of customs filings as better compared to other brokerages evaluated or used.

88%

Flexport Customer Statistic

82% of Flexport Customers rated Flexport Customs Brokerage’s speed of clearance better compared to other brokerages evaluated or used.

82%

Flexport Customer Statistic

89% of Flexport customers rated Flexport Customs Brokerage’s compliance & brokerage expertise better compared to other brokerages evaluated or used.

89%

Flexport Customer Statistic

88% of Flexport customers consider the customer service they receive from Flexport to be better than other freight forwarders.

88%

Flexport Customer Testimonial

Flexport lowered the overall freight cost and lead time. No unexpected custom holds/document issues.

Supply Chain Specialist, Small Business Consumer Products Company




More Research on Flexport