TechValidate Research on Verizon Connect

108 Charts


Verizon Connect Customer Research

Why do you think it’s important to reward your company’s drivers?

Happy drivers = better customer service
71%
Foster a positive working environment
69%
Increase retention
61%
Improve employee engagement
56%

Verizon Connect Customer Research

How do you reward your company’s drivers for exceptional work?

Monetary bonuses
60%
Gift card
43%
Experiences (e.g company parties, sporting events)
36%
On-site benefits (e.g. free coffee)
34%
Time off
17%

Verizon Connect Customer Research

In your experience, what has the biggest impact on driver motivation?

Monetary rewards: 72%
Team building activities: 13%
Fringe benefits: 10%
The latest technology: 6%

Verizon Connect Customer Research

How much of a priority is it for you to make sure drivers feel rewarded?

High priority: 74%
Medium priority: 25%
Low priority: 2%

Verizon Connect Customer Research

What do you admire most about your company’s drivers?

Dedication to customer service
63%
Responsibility
58%
Self-dependence
48%
Perseverance in difficult road situations
45%
Adaptability as the industry evolves
41%

Verizon Connect Customer Research

Do you believe your company’s drivers feel appreciated by the customers they serve?

Yes: 92%
No: 8%

Verizon Connect Customer Research

Do you believe your company’s drivers feel appreciated by your organization?

Yes: 91%
No: 9%

Verizon Connect Customer Research

How do you identify excellent performance among your company’s drivers?

Good customer feedback
69%
Safety record
63%
Performance reviews
52%
Data provided by fleet management system
47%

Verizon Connect Customer Research

Do you feel your company’s drivers go above and beyond in their role?

Yes: 86%
No: 14%

Fleetmatics LogBook Customer Research

Fleet Managers see Strong Improvements after using Fleetmatics LogBook

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity, Cost Savings, and Revenue?

More than 30% More than 20% More than 10% Up to 10%

Productivity
Cost Savings
Revenue

Fleetmatics WORK Customer Research

Fleetmatics WORK Saves Small Businesses Time

How has Fleetmatics WORK improved your work day, personally?

Saved me time
67%
Improved communications with other employees
64%
Helped me save money for the company
22%
Helped me make more money for the company
16%
Made my job more fun
8%

Fleetmatics WORK Customer Research

Why Construction Companies Choose Fleetmatics WORK

In which of the following ways has Fleetmatics WORK helped your company?

Increased the productivity of fieldworkers
56%
Significantly reduced the amount of time employees spend on paperwork
54%
Improved customer service and response time
50%
Improved invoicing
49%
Grew the business
7%

Fleetmatics Customer Research

What led you to choose Fleetmatics over other options?

The software is intuitive and simple to use
44%
Fleetmatics offered features the competition did not
31%
Referred by a current Fleetmatics customer
31%
Fleetmatics’ mobile application
26%

Fleetmatics Customer Research

Customers Choose Fleetmatics over Competitors

Which other GPS / telematics providers did you research prior to signing up with Fleetmatics?

Fleet Complete
33%
RAM
29%
Shaw
23%
Geotab
15%
GPS Police
6%

Fleetmatics WORK Customer Research

Revenue

When asked how much Fleetmatics WORK improved revenue, organizations said:

More than 30%: 10%
More than 20%: 23%
More than 10%: 33%
Up to 10%: 34%

Fleetmatics WORK Customer Research

Cost Savings

When asked how much Fleetmatics WORK improved cost savings, organizations said:

More than 30%: 8%
More than 20%: 19%
More than 10%: 34%
Up to 10%: 40%

Fleetmatics WORK Customer Research

Productivity

When asked how much Fleetmatics WORK improved productivity, organizations said:

More than 30%: 14%
More than 20%: 22%
More than 10%: 29%
Up to 10%: 34%

Fleetmatics WORK Customer Research

Dispatching Time

When asked how much Fleetmatics WORK improved dispatching time, organizations said:

More than 30%: 31%
More than 20%: 22%
More than 10%: 22%
Up to 10%: 25%

Fleetmatics WORK Customer Research

Scheduling Efficiency

When asked how much Fleetmatics WORK improved scheduling efficiency, organizations said:

More than 30%: 32%
More than 20%: 24%
More than 10%: 19%
Up to 10%: 25%

Fleetmatics WORK Customer Research

Customer Satisfaction

When asked how much Fleetmatics WORK improved customer satisfaction, organizations said:

More than 30%: 19%
More than 20%: 24%
More than 10%: 25%
Up to 10%: 32%

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Compliance?

Measurable Improvement: 68%
Not sure: 32%

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Safety?

Measurable Improvement: 62%
Not sure: 38%

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Revenue?

Measurable Improvement: 42%
Not sure: 58%

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Cost Savings?

Measurable Improvement: 49%
Not sure: 51%

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity?

Measurable Improvement: 56%
Not sure: 44%

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity, Cost Savings, and Revenue?

More than 30% More than 20% More than 10% Up to 10%

Productivity
Cost Savings
Revenue

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity?

More than 10%: 72%
Up to 10%: 28%

Fleetmatics WORK Customer Research

Fleetmatics WORK Cuts Dispatching Time

How much has Fleetmatics WORK helped your company or department improve against key goals related to Dispatching Time?

More than 30% More than 20% More than 10% Up to 10%

Dispatching Time

Fleetmatics WORK Customer Research

Fleetmatics WORK Improves Scheduling Efficiency

How much has Fleetmatics WORK helped your company or department improve against key goals related to Scheduling Efficiency?

More than 30% More than 20% More than 10% Up to 10%

Scheduling Efficiency

Fleetmatics WORK Customer Research

Fleetmatics WORK Improves Customer Satisfaction

How much has Fleetmatics WORK helped your company or department improve against key goals related to Customer Satisfaction?

More than 30% More than 20% More than 10% Up to 10%

Customer Satisfaction



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