TechValidate Customer Research Library /

TechValidate Research on Verizon Connect

113 Charts


Verizon Connect Customer Research

How has Verizon Connect helped your company to better track your assets?

Reduction in time spent tracking down assets
50%
Increase in asset utilization
21%
Recovery of stolen asset
12%
Reduction in insurance premiums
12%
Reduced maintenance costs
7%
Improvement in job bidding/billing
6%
Reduced cost in equipment rental
5%
Other
29%
Source: TechValidate survey of 243 users of Verizon Connect
Validated
  Published: Aug. 30, 2022   TVID: A7E-0E0-C04

Verizon Connect Customer Research

How much has your asset tracking utilization increased since implementing VZC?

5-10%: 33%
10-20%: 19%
20-30%: 15%
30% +: 32%
Source: TechValidate survey of 114 users of Verizon Connect
Validated
  Published: Aug. 30, 2022   TVID: 83B-730-98A

Verizon Connect Customer Research

What goals has your business achieved using the Verizon Connect fleet management platform?

Improved driving behaviors
59%
Improved routing
44%
Improved productivity (ex: number of jobs, vehicle utilization)
38%
Improved vehicle maintenance
31%
Improved customer service
27%
ELD / Regulatory compliance
22%
Stolen vehicle recovery
20%
A decrease in fuel consumption
16%
A decrease in accidents
15%
A decrease in labor costs
8%
Source: TechValidate survey of 202 users of Verizon Connect
Validated
  Published: Apr. 5, 2022   TVID: B8A-D38-6D0

Verizon Connect Customer Research

How do you use Verizon Connect Reveal?

Track vehicles/assets (Live Map)
93%
Monitor driver behavior and identify harsh driving events (Safety dashboard/reports and alerts)
74%
Monitor and analyze how much time is being spent at specific locations and key addresses (Geofences / Places)
57%
Track driver routes and spot schedule exceptions in Replay (Timeline View
56%
Track driver hours of service for ELD compliance (Logbook)
32%
Manage my fleet maintenance schedule to optimize vehicle utilization (Fleet Service)
28%
Coach driver behavior and verify harsh driving events with dashcam footage (Integrated Video)
19%
Assign / track jobs and service hours and improve customer service (Scheduler)
15%
Monitor and track fuel usage to identify savings potential (Fuel Reporting)
12%
Source: TechValidate survey of 294 users of Verizon Connect
Validated
  Published: Oct. 25, 2021   TVID: D65-B47-1FB

Verizon Connect Customer Research

How often do you review data and video gathered from dash camera technology?

More than 2 times per day: 9%
1 or 2 times per day: 8%
At least once a week: 12%
At least once a month: 4%
I do not use dash camera technology: 65%
Other: 4%
Source: TechValidate survey of 310 users of Verizon Connect
Validated
  Published: Oct. 25, 2021   TVID: C13-CE3-FDF

Verizon Connect Customer Research

Why do you think it’s important to reward your company’s drivers?

Happy drivers = better customer service
71%
Foster a positive working environment
69%
Increase retention
61%
Improve employee engagement
56%
Source: TechValidate survey of 339 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: 7B7-F5E-72C

Verizon Connect Customer Research

How do you reward your company’s drivers for exceptional work?

Monetary bonuses
60%
Gift card
43%
Experiences (e.g company parties, sporting events)
36%
On-site benefits (e.g. free coffee)
34%
Time off
17%
Source: TechValidate survey of 302 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: 458-275-AB6

Verizon Connect Customer Research

In your experience, what has the biggest impact on driver motivation?

Monetary rewards: 72%
Team building activities: 13%
Fringe benefits: 10%
The latest technology: 6%
Source: TechValidate survey of 324 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: 0FF-77A-B95

Verizon Connect Customer Research

How much of a priority is it for you to make sure drivers feel rewarded?

High priority: 74%
Medium priority: 25%
Low priority: 2%
Source: TechValidate survey of 355 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: 0C9-850-52E

Verizon Connect Customer Research

What do you admire most about your company’s drivers?

Dedication to customer service
63%
Responsibility
58%
Self-dependence
48%
Perseverance in difficult road situations
45%
Adaptability as the industry evolves
41%
Source: TechValidate survey of 350 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: 2DF-CAF-CB8

Verizon Connect Customer Research

Do you believe your company’s drivers feel appreciated by the customers they serve?

Yes: 92%
No: 8%
Source: TechValidate survey of 325 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: 1EF-5F2-91C

Verizon Connect Customer Research

Do you believe your company’s drivers feel appreciated by your organization?

Yes: 91%
No: 9%
Source: TechValidate survey of 339 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: F3C-DBC-73F

Verizon Connect Customer Research

How do you identify excellent performance among your company’s drivers?

Good customer feedback
69%
Safety record
63%
Performance reviews
52%
Data provided by fleet management system
47%
Source: TechValidate survey of 362 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: 7BE-403-672

Verizon Connect Customer Research

Do you feel your company’s drivers go above and beyond in their role?

Yes: 86%
No: 14%
Source: TechValidate survey of 327 users of Verizon Connect
Validated
  Published: Sep. 11, 2018   TVID: 9B0-BA0-D48

Fleetmatics LogBook Customer Research

Fleet Managers see Strong Improvements after using Fleetmatics LogBook

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity, Cost Savings, and Revenue?

More than 30% More than 20% More than 10% Up to 10%

Productivity
Cost Savings
Revenue
Source: TechValidate survey of 87 users of Fleetmatics LogBook. Sample comprised of Fleet Managers at organizations.
Validated
  Published: Feb. 22, 2018   TVID: DDD-B23-881

Fleetmatics WORK Customer Research

Fleetmatics WORK Saves Small Businesses Time

How has Fleetmatics WORK improved your work day, personally?

Saved me time
67%
Improved communications with other employees
64%
Helped me save money for the company
22%
Helped me make more money for the company
16%
Made my job more fun
8%
Source: TechValidate survey of 287 users of Fleetmatics WORK. Sample comprised of Small Business organizations.
Validated
  Published: Feb. 22, 2018   TVID: FEA-CE0-503

Fleetmatics WORK Customer Research

Why Construction Companies Choose Fleetmatics WORK

In which of the following ways has Fleetmatics WORK helped your company?

Increased the productivity of fieldworkers
56%
Significantly reduced the amount of time employees spend on paperwork
54%
Improved customer service and response time
50%
Improved invoicing
49%
Grew the business
7%
Source: TechValidate survey of 119 users of Fleetmatics WORK. Sample comprised of Construction organizations.
Validated
  Published: Feb. 22, 2018   TVID: 0DD-C6C-1CF

Fleetmatics Customer Research

What led you to choose Fleetmatics over other options?

The software is intuitive and simple to use
44%
Fleetmatics offered features the competition did not
31%
Referred by a current Fleetmatics customer
31%
Fleetmatics’ mobile application
26%
Source: TechValidate survey of 960 users of Fleetmatics
Validated
  Published: Feb. 22, 2018   TVID: 4C6-854-2E1

Fleetmatics Customer Research

Customers Choose Fleetmatics over Competitors

Which other GPS / telematics providers did you research prior to signing up with Fleetmatics?

Fleet Complete
33%
RAM
29%
Shaw
23%
Geotab
15%
GPS Police
6%
Source: TechValidate survey of 82 users of Fleetmatics
Validated
  Published: Feb. 22, 2018   TVID: 1AE-0BA-7FF

Fleetmatics WORK Customer Research

Revenue

When asked how much Fleetmatics WORK improved revenue, organizations said:

More than 30%: 10%
More than 20%: 23%
More than 10%: 33%
Up to 10%: 34%
Source: TechValidate survey of 189 users of Fleetmatics WORK
Validated
  Published: Nov. 21, 2017   TVID: 300-670-97B

Fleetmatics WORK Customer Research

Cost Savings

When asked how much Fleetmatics WORK improved cost savings, organizations said:

More than 30%: 8%
More than 20%: 19%
More than 10%: 34%
Up to 10%: 40%
Source: TechValidate survey of 210 users of Fleetmatics WORK
Validated
  Published: Nov. 21, 2017   TVID: 09E-08E-BB1

Fleetmatics WORK Customer Research

Productivity

When asked how much Fleetmatics WORK improved productivity, organizations said:

More than 30%: 14%
More than 20%: 22%
More than 10%: 29%
Up to 10%: 34%
Source: TechValidate survey of 279 users of Fleetmatics WORK
Validated
  Published: Nov. 21, 2017   TVID: 6E5-D84-A6C

Fleetmatics WORK Customer Research

Dispatching Time

When asked how much Fleetmatics WORK improved dispatching time, organizations said:

More than 30%: 31%
More than 20%: 22%
More than 10%: 22%
Up to 10%: 25%
Source: TechValidate survey of 314 users of Fleetmatics WORK
Validated
  Published: Nov. 21, 2017   TVID: 24A-A58-6E8

Fleetmatics WORK Customer Research

Scheduling Efficiency

When asked how much Fleetmatics WORK improved scheduling efficiency, organizations said:

More than 30%: 32%
More than 20%: 24%
More than 10%: 19%
Up to 10%: 25%
Source: TechValidate survey of 318 users of Fleetmatics WORK
Validated
  Published: Nov. 21, 2017   TVID: 01E-139-E0F

Fleetmatics WORK Customer Research

Customer Satisfaction

When asked how much Fleetmatics WORK improved customer satisfaction, organizations said:

More than 30%: 19%
More than 20%: 24%
More than 10%: 25%
Up to 10%: 32%
Source: TechValidate survey of 259 users of Fleetmatics WORK
Validated
  Published: Nov. 21, 2017   TVID: 14B-85C-B78

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Compliance?

Measurable Improvement: 68%
Not sure: 32%
Source: TechValidate survey of 425 users of Fleetmatics LogBook
Validated
  Published: Sep. 18, 2017   TVID: D64-6C7-0D0

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Safety?

Measurable Improvement: 62%
Not sure: 38%
Source: TechValidate survey of 425 users of Fleetmatics LogBook
Validated
  Published: Sep. 18, 2017   TVID: 51F-4B9-B91

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Revenue?

Measurable Improvement: 42%
Not sure: 58%
Source: TechValidate survey of 416 users of Fleetmatics LogBook
Validated
  Published: Sep. 18, 2017   TVID: 8BE-7A0-1D3

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Cost Savings?

Measurable Improvement: 49%
Not sure: 51%
Source: TechValidate survey of 416 users of Fleetmatics LogBook
Validated
  Published: Sep. 18, 2017   TVID: 0AB-930-CA1

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity?

Measurable Improvement: 56%
Not sure: 44%
Source: TechValidate survey of 416 users of Fleetmatics LogBook
Validated
  Published: Sep. 18, 2017   TVID: 9C6-CE3-6E3



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