TechValidate Research on Verizon Connect

100 Case Studies – Page 4 of 4


Case Study: Vs Fisher Co. Inc

Introduction

This case study of VS Fisher Co. Inc is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“POI’s allow us to show customers the time spent at there home. This helps us when discrepancies arise [such as a] customer not knowing we have been to their home to clean their pool or the length of time a repair takes.”

“Tracking of vehicles has been the biggest benefit we have seen with using Fleetmatics.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Vehicle history
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 25-49% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • Fleetmatics offered features the competition did not
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Fuel savings
    • Customer service

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The Fleetmatics alert system is the best. I can receive an alert on my computer or phone and immediately call the offender. Sometimes you either wait and forget or the driver will try to say it never happened. When you call them right away, there is no argument.”

“Fleetmatics helped us change bad driving habits.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Coaching drivers on changing their driving behavior
  • Impacted business success with the following features:
    • Reports
    • Vehicle history
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 25-49% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
    • To find close-by help for faster work assistance.
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
  • Increased productivity in the following areas with Fleetmatics:
    • Billing
    • Fuel savings
    • Customer service

Case Study: Small Business Environmental Services & Equipment Company

Introduction

This case study of a small business environmental services & equipment company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Knowing the real-time location of vehicles is the Fleetmatics feature that has had the greatest impact on our business.”

“Having a GPS service and reporting capability has helped our fleet drivers maintain accountability. We are starting to focus more on driving technique and fuel efficiency and anticipate that Fleetmatics will help us tremendously in this regard. We have also been able to support our work log validity when customers question arrival and departure times. You can’t argue with a GPS!”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Vehicle maintenance
    • Reports
    • Vehicle history
    • Alerts

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 10-24% with Fleetmatics.
  • Improved operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Dispatch
    • Fuel savings
    • Response times
    • Customer service

Case Study: Tri State Waste And Recycling

Introduction

This case study of Tri-state Waste and Recycling is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“The ease of use with reporting options has made doing business easier. The accuracy of the [Fleetmatics] GPS locating is a godsend to dispatch – especially with current cell phone laws prohibiting most communication with drivers.”

“We have cut routing time and loss runs almost in half using Fleetmatics. The simplicity and ease of use day-to-day has eliminated waste.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
  • Impacted business success with the following features:
    • Dashboard
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Improved operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
  • Purchased Fleetmatics over the competition because:
    • Fleetmatics offered features the competition did not
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Dispatch

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The Garmin integration has had the greatest impact on our business. At first the technicians did not care for the added feature the company incorporated, but now they ask to have the call keyed to the Garmin. It is a fantastic feature.”

“Tracking the time the technician is at each service call is a benefit we’ve seen with Fleetmatics. If a customer has a question as to the time the technician was on site, we run the report to verify the time that was billed.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Increase the productivity of drivers
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
  • Impacted business success with the following features:
    • Vehicle maintenance
    • Garmin integration
    • Reports
    • Vehicle history
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Dispatch
    • Billing
    • Customer service

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics alerts allow us to keep a track of who is speeding. This cuts down on encounters with the law, helps keep our employees safe, and makes sure the vehicles are used for what they are meant for and nothing extra.”

“With Fleetmatics we’ve seen fewer speeding tickets, a safer work environment for our employees, and the ability to constantly monitor our fleet to make sure the vehicles are used properly.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Seeing where and when they use the vehicle
  • Impacted business success with the following features:
    • Vehicle history
    • Dashboard
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
  • Purchased Fleetmatics over the competition because:
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Knowing where all vehicles are and how much they have been driving and where

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“I keep the Fleetmatics live fleet screen open all day. It helps when we are coordinating supervisors who need to meet crews. It helps when a client wants to know when a crew will be arriving, or if the maintenance teams have already visited for the day. I can see when the crews are on their way back to shop, and the alerts also show me who is driving out of hours.”

“The most helpful Fleetmatics’ feature is the reassurance to the owner that the teams are where they are supposed to be. The drivers know they can be held accountable for their actions and they must stay on their best behavior. It has reduced fuel costs simply because drivers aren’t making extra unnecessary trips or driving out of hours.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Coaching drivers on changing their driving behavior
  • Impacted business success with the following features:
    • Mobile app
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts
    • POIs

Results

  • Is satisfied with Fleetmatics.
  • Lowered operating costs by 10-24% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Purchased Fleetmatics over the competition because:
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Billing
    • Timecards
    • Fuel savings
    • Customer service

Case Study: Lawnscapers

Introduction

This case study of LAWNSCAPERS is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Fleetmatics helps us know where the crews are at in real time.”

“Fleetmatics allows us to keep track of everything that goes on during the day. We can keep track of crews that go out of town, and can use this system as a portable time clock for quit time.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Control fuel costs
    • Increase the productivity of drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
  • Impacted business success with the following features:
    • Vehicle maintenance
    • Reports

Results

  • Is satisfied with Fleetmatics.
  • Lowered operating costs by 25-49% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Utilizing the Reports and Alerts to curb wasted fuel
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Fuel savings

Case Study: Small Business Agriculture Company

Introduction

This case study of a small business agriculture company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“[Fleetmatics allows] visibility into where our people are and where they’ve been.”

“[Fleetmatics makes it] clear to dispatch who’s closest to an area so multiple calls to multiple people are reduced.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Running contests and incentives for the drivers with the best fuel efficiency
  • Impacted business success with the following features:
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts
    • POIs

Results

  • Is satisfied with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Response times
    • Customer service

Case Study: Small Business Transportation Services Company

Introduction

This case study of a small business transportation services company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Location, location, location – for me, that is equal to money. Fleetmatics helps us know where trucks are and makes sure the customer knows in and out times of the warehouses. This way they won’t charge us late fees and I can charge them for detention.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Improve customer service and response time

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Running contests and incentives for the drivers with the best fuel efficiency
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
    • Guiding them through best roads
  • Impacted business success with the following features:
    • Mobile app
    • Reports

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 75-99% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Fuel savings
    • Response times
    • Customer service



More Research on Verizon Connect