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100 Case Studies – Page 3 of 4


Case Study: Pettit Machinery

Introduction

This case study of Pettit Machinery is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“By knowing where drivers are, we are able to maximize their hauling loads instead of leaving them empty. Idling has gone down and having customer locations and loading them to their profiles save time when making pick ups and deliveries.”

Challenges

  • Searched for a GPS fleet management solution in order to address the following:
    • Driver productivity
    • Customer service and response time
    • Fuel costs
    • Safety and security of the fleet vehicles and drivers
  • Addresses the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
    • Coach drivers on changing their driving behavior
    • Monitor fuel card purchases for discrepancies
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to gain important insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Has a field management solution to manage jobs, schedules, and invoices.

Results

  • Chose Fleetmatics for the following reasons:
    • They were referred by a current Fleetmatics customer
    • The software is intuitive and simple to use
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
    • Vehicle history
    • Dashboard
    • Mobile app
  • Improved the following with Fleetmatics:
    • Route optimization
    • Dispatching
    • Fuel savings
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 30% or more
    • Vehicle maintenance costs: 20% or more
    • Payroll and overtime costs: 10% or more
    • Operating costs: 10% or more

Case Study: Small Business Transportation Services Company

Introduction

This case study of a small business transportation services company is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fuel costs have dropped 20- 30% from a reduction of idling and driver awareness of speeding.”

Challenges

  • Searched for a GPS fleet management solution in order to address the following:
    • Driver productivity
    • Fuel costs
    • Safety and security of the fleet vehicles and drivers
  • Addresses the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
    • Coach drivers on changing their driving behavior
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to gain important insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Has a field management solution to manage jobs, schedules, and invoices.

Results

  • Chose Fleetmatics for the following reason:
    • Fleetmatics offered features the competition did not
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
    • Vehicle history
    • Dashboard
    • Mobile app
  • Improved the following with Fleetmatics:
    • Dispatching
    • Fuel savings
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 30% or more
    • Vehicle maintenance costs: 30% or more

AGI Tours

Introduction

This case study of AGI Tours is based on an April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Mejor control de los vehículos, ubicación en tiempo real, eficiencia y mejor supervisión.”

Challenges

  • The following Fleetmatics capabilities help with the administration of their business:
    • Fleet control
    • Mileage tracking

Use Case

  • Increased productivity through the following with Fleetmatics:
    • Customer service
    • Lowering gas costs
  • Increased revenue with the following Fleetmatics’ capabilities:
    • Gas control
    • Fleet maintenance

Results

  • Increased security in the following areas:
    • Poor driving habits
    • The well-being of their drivers
  • Acquired more clients / expanded services because of the following:
    • Addressing punctuality with dispatching
    • Identifying the location of workers
  • The following Fleetmatics function helps with fleet maintenance:
    • Timeline and review
  • The following Fleetmatics feature benefits them the most:
    • Dashboards

Case Study: Fort Mojave Indian Tribe

Introduction

This case study of Fort Mojave Indian Tribe is based on a May 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“The fact that we are now monitoring our fleet with Fleetmatics, our drivers are more cautious and abuse of the vehicles and time has reduced drastically.”

Challenges

  • The company view their current solution as an upgrade.
  • Purchased Fleetmatics over competitors because of the following:
    • They meet the complex needs of large businesses

Use Case

  • Company has 75 to 199 vehicles installed with Fleetmatics.
  • The company uses the following features from Fleetmatics:
    • Reports and alerts
    • Geofences
    • Mobile app
    • Dashboard
    • Vehicle history report
  • Company utilizes Fleetmatics to make their business more profitable by:
    • Maintain up to the minute visibility of fleet locations for better routing and dispatching
    • Utilize the Reports to gain important insights into their business
    • Coach drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Use alerts to control excessive idling and reduce fuel costs

Results

  • Fleetmatics has given a competitive edge in:
    • Reducing fuel and maintenance costs
    • Improving customer service
    • Clarity into fleet operations
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 20% or more
    • Vehicle maintenance costs: 40% or more
    • Payroll and overtime costs: 40% or more
    • Operating costs: 40% or more

Fleetmatics WORK Case Study: T.A.K. Electronics, Inc.

Introduction

This case study of T.A.K. Electronics, Inc. is based on a April 2015 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service.

“Fleetmatics has helped us to keep track of multiple jobs by allowing us to document specific information and store everything in one location – in the cloud.”

Challenges

  • The following needs prompted their search for a field services management solution.
    • Increase the productivity of fieldworkers
    • Improve invoicing
  • Address the following challenges with Fleetmatics WORK:
    • Difficulty managing fieldworkers and dispatch
    • Piles of paperwork and lost documents
    • Loss of payment due to inefficient paperwork
    • Lack of client data in one place

Use Case

  • Uses Fleetmatics WORK in the following ways to control labor costs:
    • Gaining more efficient dispatching with the real time scheduler
  • Grows business and increases revenue by using the Fleetmatics WORK solution to do the following:
    • Invoice as soon as the job is completed
    • Maintain visibility of fieldworkers for better scheduling and dispatching
  • Currently manages a fleet of 0 vehicles in addition to their fieldworkers.

Results

  • Chose Fleetmatics WORK over other options for the following reasons:
    • Fleetmatics WORK Mobile App
  • Use the following Fleetmatics WORK features to save their business time and money:
    • Reports
    • Mobile App
    • Invoicing
    • Job List/ Job Central
    • Client Detail
  • Fleetmatics WORK helped improve the following:
    • Dispatching
    • Labor savings
    • Invoicing
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Payroll and overtime costs: 20% or more
    • Inventory costs: 30% or more
    • Operating costs: 30% or more
    • Back office labor costs: 20% or more

Fleetmatics WORK Case Study: Rmn Control And Service Solutions

Introduction

This case study of RMN Control and Service Solutions is based on a April 2015 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service.

“Fleetmatics was a no brainer for our new service division. It allowed me to implement and control a new area of service for our company.”

Challenges

  • The following needs prompted their search for a field services management solution.
    • Increase the productivity of fieldworkers
    • Improve customer service and response time
    • Improve invoicing
  • Address the following challenges with Fleetmatics WORK:
    • Difficulty managing fieldworkers and dispatch
    • Piles of paperwork and lost documents
    • Loss of payment due to inefficient paperwork
    • Lack of client data in one place

Use Case

  • Uses Fleetmatics WORK in the following ways to control labor costs:
    • Using reports to see how much time each fieldworker is spending on the job
    • Gaining more efficient dispatching with the real time scheduler
    • Receiving real time updates from the fieldworkers’ mobile app
  • Grows business and increases revenue by using the Fleetmatics WORK solution to do the following:
    • Invoice as soon as the job is completed
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Utilize the Reports to gain important insights into your business
    • Manage fieldworkers to improve time to customer and reduce transit times
  • Currently manages a fleet of 1 – 10 vehicles in addition to their fieldworkers.

Results

  • Chose Fleetmatics WORK over other options for the following reasons:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
  • Use the following Fleetmatics WORK features to save their business time and money:
    • Mobile App
    • Dashboard
    • Invoicing
    • Online Payment Processing
    • Accounting Integration
    • Job List/ Job Central
    • Client Detail
    • Inventory
  • Fleetmatics WORK helped improve the following:
    • Dispatching
    • Labor savings
    • Customer service
    • Invoicing
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Payroll and overtime costs: 30% or more
    • Inventory costs: 10% or more
    • Operating costs: 30% or more
    • Back office labor costs: 30% or more

Fleetmatics WORK Case Study: Batka’s Cleaning Service LLC

Introduction

This case study of Batka’s Cleaning Service LLC is based on a April 2015 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service.

“Fleetmatics allows time for other things of importance.”

Challenges

  • The following need prompted their search for a field services management solution:
    • Increase the productivity of fieldworkers
  • Address the following challenges with Fleetmatics WORK:
    • Difficulty managing fieldworkers and dispatch
    • Piles of paperwork and lost documents
    • Lack of client data in one place

Use Case

  • Uses Fleetmatics WORK in the following way to control labor costs:
    • Gaining more efficient dispatching with the real time scheduler
  • Grows business and increases revenue by using the Fleetmatics WORK solution to do the following:
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Manage fieldworkers to improve time to customer and reduce transit times
  • Currently manages a fleet of 0 vehicles in addition to their fieldworkers.

Results

  • Chose Fleetmatics WORK over other options for the following reasons:
    • They were referred by a current Fleetmatcis customer
    • The software is intuitive and simple to use
    • Fleetmatics WORK Mobile App
  • Use the following Fleetmatics WORK features to save their business time and money:
    • Dashboard
    • Job List/ Job Central
    • Fieldworker Tags
  • Fleetmatics WORK helped improve the following:
    • Dispatching
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Operating costs: 30% or more
    • Back office labor costs: 40% or more

Case Study: Medium Enterprise Construction Company

Introduction

This case study of a medium enterprise construction company is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics certainly helps with the day to day operations when looking for the closest vehicle to a customer for spur of the moment service calls.”

Challenges

  • Searched for a field service management solution for the following reason:
    • Improve customer service and response time
  • Challenge Fleetmatics WORK addressed for their business:
    • Difficulty managing fieldworkers & dispatch

Use Case

  • Ways Fleetmatics WORK has controlled their labor costs:
    • More efficient dispatching of fieldworkers with the real time map and dashboard in REVEAL
  • Ways in which the Fleetmatics WORK solution has grown their business and increased revenue:
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Utilize the Reports to gain important insights into your business
    • Manage fieldworkers to improve time to customer and reduce transit times
  • The biggest benefit using Fleetmatics WORK and REVEAL together.

Results

  • Reasons for choosing Fleetmatics WORK over competitors:
    • The software is intuitive and simple to use
  • Fleetmatics WORK features utilized to save their business time and money:
    • The reports in WORK & REVEAL
    • Mobile app
    • The dashboard in WORK & map in REVEAL
    • The fieldworker tags
  • Areas of their business that Fleetmatics WORK has helped improve:
    • Dispatching
    • Labor Savings
    • Customer Service
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Operating costs: 20% or more

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics WORK with REVEAL maps where we are doing the most business for better response which also creates more productivity each day. Faster turn around "

Challenges

  • Searched for a field service management solution for the following reasons:
    • Increase the productivity of fieldworkers
    • Improve customer service and response time
  • Challenges Fleetmatics WORK addressed for their business:
    • Difficulty managing fieldworkers & dispatch

Use Case

  • Ways Fleetmatics WORK has controlled their labor costs:
    • Use reports to see how much time each fieldworker is spending on the job
    • More efficient dispatching of fieldworkers with the real time map and dashboard in REVEAL
  • Ways in which the Fleetmatics WORK solution has grown their business and increased revenue:
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Manage fieldworkers to improve time to customer and reduce transit times
  • The biggest benefit using Fleetmatics WORK and REVEAL together.

Results

  • Reasons for choosing Fleetmatics WORK over competitors:
    • They were referred by a current Fleetmatics Customer
  • Fleetmatics WORK features utilized to save their business time and money:
    • The dashboard in WORK & map in REVEAL
    • The fieldworker tags
  • Areas of their business that Fleetmatics WORK has helped improve:
    • Dispatching
    • Labor Savings
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Payroll and overtime costs: 10% or more
    • Inventory costs: 10% or more
    • Operating costs: 20% or more
    • Back office labor costs: 10% or more

Case Study: Climate Masters Inc

Introduction

This case study of CLIMATE MASTERS INC is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“[Fleetmatics WORK with REVEAL made] us more reliable to the customer and for us returning to do pm.s is a must that the customer needs to see.”

Challenges

  • Searched for a field service management solution for the following reasons:
    • Improve customer service and response time
  • Challenges Fleetmatics WORK addressed for their business:
    • Difficulty managing fieldworkers & dispatch

Use Case

  • Ways Fleetmatics WORK has controlled their labor costs:
    • Use reports to see how much time each fieldworker is spending on the job
  • Ways in which the Fleetmatics WORK solution has grown their business and increased revenue:
    • Invoicing as soon as the job is completed
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Manage fieldworkers to improve time to customer and reduce transit times
  • The biggest benefit using Fleetmatics WORK and REVEAL together.

Results

  • Reasons for choosing Fleetmatics WORK over competitors:
    • They were referred by a current Fleetmatics Customer
  • Fleetmatics WORK features utilized to save their business time and money:
    • The reports in WORK & REVEAL
    • Mobile app
    • The dashboard in WORK & map in REVEAL
    • The fieldworker tags
    • The client detail
  • Areas of their business that Fleetmatics WORK has helped improve:
    • Dispatching
    • Labor Savings
    • Customer Service
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Payroll and overtime costs: 30% or more
    • Inventory costs: 30% or more
    • Operating costs: 30% or more
    • Back office labor costs: 30% or more

Fleetmatics REVEAL & WORK Case Study: Corevac

Introduction

This case study of Corevac is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“[Fleetmatics WORK with REVEAL allows us] to give better customer service because we know where they are and can give accurate insight too how far out they are. Our billing has gotten tremendously better, and a much faster turn around time with receivables.”

Challenges

  • Searched for a field service management solution for the following reasons:
    • Increase the productivity of fieldworkers
    • Improve customer service and response time
    • Control labor costs
    • Improve invoicing
  • Challenges Fleetmatics WORK addressed for their business:
    • Difficulty managing fieldworkers & dispatch
    • Piles of paperwork and lost documents
    • Loss of payment due to inefficient paperwork
    • Lack of client data in one place

Use Case

  • Ways Fleetmatics WORK has controlled their labor costs:
    • Use reports to see how much time each fieldworker is spending on the job
    • More efficient dispatching of fieldworkers with the real time map and dashboard in REVEAL
  • Ways in which the Fleetmatics WORK solution has grown their business and increased revenue:
    • Invoicing as soon as the job is completed
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Utilize the Reports to gain important insights into your business
    • Manage fieldworkers to improve time to customer and reduce transit times
  • The biggest benefit using Fleetmatics WORK and REVEAL together.

Results

  • Reasons for choosing Fleetmatics WORK over competitors:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics WORK Mobile App
  • Fleetmatics WORK features utilized to save their business time and money:
    • The reports in WORK & REVEAL
    • Mobile app
    • The dashboard in WORK & map in REVEAL
    • The invoicing
    • The online payment processing
    • The accounting integration
    • The job list / job central
    • The fieldworker tags
    • The client detail
  • Areas of their business that Fleetmatics WORK has helped improve:
    • Dispatching
    • Customer Service
    • Invoicing
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Payroll and overtime costs: less than 10%
    • Operating costs: 10% or more
    • Back office labor costs: 20% or more

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The biggest impact has been on dispatching and knowing where the team is”

“(If Fleetmatics went away) It would definitely be missed – we’ve gotten very used to it.”

Challenges

  • Sought out a GPS Fleet Management Solution for the following reasons:
    • Increase the productivity of their drivers
    • Improve customer service and response times
    • Control fuel costs
    • Enhance safety and security of their fleet vehicles and drivers
  • Address the following challenges with Fleetmatics:
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing
    • Increasing payroll and overtime costs

Use Case

  • Saved money by utilizing the following from Fleetmatics:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing Reports and Alerts to gain insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Saved time and money with the following Fleetmatics’ features:
    • Route Replay
    • Live Map
    • Mobile App

Results

  • Chose Fleetmatics over the competition because of the following:
    • Association rebate
  • Improved the following areas using Fleetmatics:
    • Route optimization
    • Dispatching
    • Customer service

Case Study: Overhead Door Winnipeg

Introduction

This case study of Overhead Door Winnipeg is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“[Fleetmatics WORK with REVEAL is a] wonderful software for tracking of previous service and time spent. [We have greater] control of our vehicles.”

Challenges

  • Sought out a GPS Fleet Management Solution for the following reasons:
    • Increase the productivity of their drivers
    • Improve customer service and response times
    • Control fuel costs
    • Enhance safety and security of their fleet vehicles and drivers
  • Address the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing
    • Increasing payroll and overtime costs
    • Increasing operating costs

Use Case

  • Saved money by utilizing the following from Fleetmatics:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing Reports and Alerts to gain insights into their business
  • Saved time and money with the following Fleetmatics’ features:
    • Reports
    • Route Replay
    • Live Map
    • Dashboard
    • Mobile App
    • Alerts

Results

  • Chose Fleetmatics over the competition because of the following:
    • The features offered by Fleetmatics that the competition did not
  • Improved the following areas using Fleetmatics:
    • Route optimization
    • Dispatching
    • Fuel cost
    • Customer service
    • Vehicle maintenance

Case Study: Small Business Transportation Services Company

Introduction

This case study of a small business transportation services company is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“[Without Fleetmatics], we would have to bother our crew to see where they’re at. We’d have to stop them from working to talk and waste time for our customers in order to give accurate ETA times for other customers at their next jobs.”

Challenges

  • Sought out a GPS Fleet Management Solution for the following reasons:
    • Improve customer service and response times
  • Address the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing
    • Increasing operating costs

Use Case

  • Saved money by utilizing the following from Fleetmatics:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Saved time and money with the following Fleetmatics’ features:
    • Reports
    • Route Replay
    • Live Map
    • Alerts

Results

  • Chose Fleetmatics over the competition because of the following:
    • Owaner
  • Improved the following areas using Fleetmatics:
    • Customer service

Case Study: Creative Mobility Products

Introduction

This case study of Creative Mobility Products is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“The Live Map has had the most impact on our business. Using it gives us the ability to reroute drivers throughout the day in the best way. I use the reports to see how often we go to outlying areas for better future planning.”

“If Fleetmatics went away, I’d have to find another GPS tracking service. The information we get is too beneficial to lose. "

Challenges

  • Sought out a GPS Fleet Management Solution for the following reasons:
    • Increase the productivity of their drivers
    • Improve customer service and response times
    • Control fuel costs
    • Enhance safety and security of their fleet vehicles and drivers
  • Address the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing
    • Increasing operating costs

Use Case

  • Saved money by utilizing the following from Fleetmatics:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Saved time and money with the following Fleetmatics’ features:
    • Route Replay
    • Live Map
    • Mobile App

Results

  • Chose Fleetmatics over the competition because of the following:
    • The features offered by Fleetmatics that the competition did not
    • Fleetmatics’ mobile app
  • Improved the following areas using Fleetmatics:
    • Route optimization
    • Dispatching
    • Fuel cost
    • Customer service

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics has given me a set of eyes in the service van. Now I know when they are leaving, when they return, and where there are going. In a 4 week period, I was able to save enough money to pay the monthly
payments for 1 whole year. I would highly recommend Fleetmatics to any one in the service industry.”

Challenges

  • Searched for a GPS fleet management solution to address the following:
    • Increase driver productivity
    • Improve customer service and response time
    • Control fuel costs
  • Addresses the following challenges with Fleetmatics:
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
    • Monitor fuel card purchases for discrepancies
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Has no field management solution, but is interested in one for the future.

Results

  • Chose Fleetmatics for the following reasons:
    • Fleetmatics has a mobile application
  • Utilizes the following features from Fleetmatics to save time and money:
    • Dashboard
  • Improved the following with Fleetmatics:
    • Fuel savings
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 10% or more
    • Payroll and overtime costs: 10% or more
    • Operating costs: 10% or more

Case Study: K&R Dahl Contracting

Introduction

This case study of K&R Dahl Contracting is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“With Fleetmatics, I am able to verify actual travel times to submitted travel time hours, which in turn with the drivers knowing that they are being tracked have less of a tendency to take longer routes saving fuel and hourly wages.”

Challenges

  • Searched for a GPS fleet management solution to address the following:
    • Increase driver productivity
    • Enhance safety and security of the fleet vehicles and drivers
  • Addresses the following challenges with Fleetmatics:
    • Low visibility of vehicles and drivers

Use Case

  • Uses Fleetmatics to save money in the following ways:
    • Utilizing the Reports and Alerts to gain important insights into their business
  • Has no field management solution as it is not relevant to their business.

Results

  • Chose Fleetmatics for the following reasons:
    • They were referred by a current Fleetmatics customer
  • Utilizes the following features from Fleetmatics to save time and money:
    • Vehicle history
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 10% or more
    • Vehicle maintenance costs: less than 10%
    • Payroll and overtime costs: 10% or more
    • Operating costs: 10% or more

Case Study: County Of Huron Ems

Introduction

This case study of County of Huron EMS is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“We utilize Fleetmatics to assist in investigations involving our staff and vehicles. The ability to recreate drive routes and stop/go reports has been of great assistance in helping to diffuse the problems presented and reduce potential litigations.”

Challenges

  • Searched for a GPS fleet management solution to address the following:
    • Increase driver productivity
    • Improve customer service and response time
    • Control fuel costs
    • Enhance safety and security of the fleet vehicles and drivers
  • Addresses the following challenges with Fleetmatics:
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing

Use Case

  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to gain important insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Has no field management solution as it is not relevant to their business.

Results

  • Chose Fleetmatics for the following reasons:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
    • Vehicle history
    • Dashboard
  • Improved the following with Fleetmatics:
    • Route optimization
    • Dispatching
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Vehicle maintenance costs: 20% or more
    • Payroll and overtime costs: 10% or more
    • Operating costs: 10% or more

Case Study: Mib Moving Inc

Introduction

This case study of MIB Moving Inc is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Fleetmatics has put a stop to the crew members padding their hours worked. This has saved thousands in payroll dollars.”

Challenges

  • Searched for a GPS fleet management solution to address the following:
    • Increase driver productivity
    • Improve customer service and response time
    • Control fuel costs
  • Addresses the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Inefficient dispatching and routing

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
    • Coach drivers on changing their driving behavior
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to gain important insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Has no field management solution, but is interested in one for the future.

Results

  • Chose Fleetmatics for the following reasons:
    • Fleetmatics offered features the competition did not
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
  • Improved the following with Fleetmatics:
    • Route optimization
    • Dispatching
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: less than 10%
    • Vehicle maintenance costs: less than 10%
    • Payroll and overtime costs: 20% or more
    • Operating costs: less than 10%

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The biggest impact has been being able to integrate Garmin directional GPS with Fleetmatics”

“Being able to track where the trucks are, what maintenance is due, travel times, and idle times has been the most beneficial.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
  • Impacted business success with the following features:
    • Vehicle maintenance
    • Mobile app
    • Garmin integration
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts
    • POIs

Results

  • Very satisfied with Fleetmatics.
  • Lowered operating costs by 10-24% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
    • Superior reputation and reviews
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Timecards
    • Fuel savings
    • Response times
    • Customer service

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The biggest benefit for our company has been being able to give better customer service to our customers.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • tracking
  • Impacted business success with the following features:
    • Garmin integration
    • Vehicle history
    • Dashboard
    • Alerts

Results

  • Is satisfied with Fleetmatics.
  • Lowered operating costs by 10-24% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Customer service

Case Study: Large Enterprise Construction Company

Introduction

This case study of a large enterprise construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The biggest impact Fleetmatics has had on my business is now I have control over my staff’s driving habits and fuel consumption. It has also maximized my staff’s production.”

“The largest benefits have been customer service and a decrease in fuel consumption.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Running contests and incentives for the drivers with the best fuel efficiency
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Fuel card integration
    • Vehicle maintenance
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts

Results

  • Is very satisfied with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Superior reputation and reviews
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Dispatch
    • Fuel savings
    • Customer service

Case Study: Small Business Environmental Services & Equipment Company

Introduction

This case study of a small business environmental services & equipment company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Knowing exactly where our driver’s are when we need them is extrememly valuable in our business. Our business bills by the hour for truck and driver time and Fleetmatics helps to provide accurate billing and back up for any billing issues. "

“The biggest benefit to the business has been that drivers’ hours are reported more accurately.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Increase the productivity of drivers
    • Improve customer service and response time

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Monitoring drivers
  • Impacted business success with the following features:
    • Garmin integration
    • Dashboard

Results

  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Billing
    • Customer service

Case Study: Service Master Of Calgary Downtown

Introduction

This case study of ServiceMaster of Calgary Downtown is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Overall, [Fleetmatics] is a great monitoring system that allows us, with relative ease, to locate and correlate service vehicles with our digital log in system with the crews. This backs up our claims to our customers that we were at their site, which gives the clients piece of mind. Also, it helped locate a couple of vehicles that went temporarily missing.”

“The biggest benefits we’ve seen [with Fleetmatics] are piece of mind and crew locating for confirming site specific jobs. [Along with] ease of use and application.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Fuel costs are not really a factor.
  • Impacted business success with the following features:
    • Vehicle maintenance
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Response times
    • Customer service

Case Study: Medium Enterprise Industrial Manufacturing Company

Introduction

This case study of a medium enterprise industrial manufacturing company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Customer service has improved because we know at all times where the fleet is and when it will be at the location.”

“The biggest benefit [of Fleetmatics] has been being able to keep drivers in check.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Increase the productivity of drivers
    • Improve customer service and response time

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Coaching drivers on changing their driving behavior
  • Impacted business success with the following features:
    • Mobile app
    • Garmin integration
    • Vehicle history
    • Dashboard
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 10-24% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Timecards
    • Customer service

Fleetmatics WORK Case Study: Austral Property Maintenance

Introduction

This case study of Austral Property Maintenance is based on a July 2014 survey of Fleetmatics WORK (formerly Connect2Field) customers by TechValidate, a 3rd-party research service.

“No lost jobs anymore. Suddenly old jobs and paperwork are easy to locate in order to check or reproduce. Communication between fieldworkers took less time and angst. Overall…less paperwork…and that’s a great thing.

Plus, it’s a great approachable company. It’s very reassuring that you can pick up the phone & talk to someone ASAP. The staff is always ready to assist, no matter how trivial questions are…and issues are addressed and fixed."

Challenges

Back-office administration was a challenge for Austral Property Maintenance. Processing paper job tickets and invoices, and keeping customer records up-to-date, all while keeping up with scheduling was holding the business back.

Use Case

Austral Property Management decided that using field service management software could help solve its back-office issues. After looking at other offerings, Fleetmatics WORK was chosen because of the value the software could deliver for the price. Fleetmatics WORK could help them improve billing, scheduling and dispatching, and client management. It also gave them the ability to communicate with their field staff through a mobile app.

Results

The results have been impressive, and Austral has lowered operating costs by 11-20% since bringing Fleetmatics WORK on-board. The return on investment has been driven by making it easier to run and manage multiple jobs at one time. It allowed the company to improve overall invoicing procedures, improve customer service and response time, and accurately capture work done on site. They are even be able to complete more jobs in a day.

Fleetmatics WORK Case Study: IPM Services

Introduction

This case study of IPM Services is based on a July 2014 survey of Fleetmatics WORK (formerly Connect2Field) customers by TechValidate, a 3rd-party research service.

“I operate a small business. Scheduling jobs using Fleetmatics WORK allows my staff to organize themselves and deal with the client rather than leaving this up to me. That gives me the time to look for more work, increasing productivity and profit.”

Challenges

IPM Services was looking to improve inefficient scheduling by using field service management software.

Use Case

Since starting to use Fleetmatics WORK field service management software, IPM Services has improved scheduling while also positively impacting dispatch and their employees ability to capture a customer’s signature at job completion.

Results

Fleetmatics WORK has made it easier for IPM Services to run and manage multiple jobs at once saving valuable time. This has led to:

  • Increased worker productivity
  • Improved customer service and response time
  • And more captured/completed jobs

Case Study: Jim Brown & Sons Roofing Co. Inc

Introduction

This case study of Jim Brown & Sons Roofing Co. Inc is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“The ability to verify the time an employee is at a job site has been the best asset to our company. [Fleetmatics] has saved us money on payroll and prevented return calls due to poor workmanship.”

“[The biggest benefits we’ve seen with Fleetmatics are] gas savings and an end to employees being dishonest on their time sheets.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Fuel card integration
    • Mobile app
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 10-24% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Billing
    • Timecards
    • Fuel savings
    • Customer service

Case Study: Sonoma Sweepers, Inc.

Introduction

This case study of Sonoma Sweepers, Inc. is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Fleetmatics lets you access the location in real time and on a easy-to-read map, allowing us to instantly let our customers know where we are and where we have been. When I say the location, I mean exactly their location.”

“The biggest benefit [we’ve seen with Fleetmatics] is the ability to provide better customer service by keeping ourselves accountable.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Reports
    • Vehicle history
    • Alerts

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 50-74% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Billing
    • Timecards
    • Fuel savings
    • Customer service

Case Study: State & Local Government

Introduction

This case study of a state & local government is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“The route feature of Fleetmatics has had the greatest impact on our business. I believe that a significant portion of my crew was spending way too much time being unproductive and driving in circles, and this just proved it to an extent.”

“Tracking and monitoring the staff has been one of the biggest benefits of using Fleetmatics. Now that my crew knows I can pull up reports on their activities they are improving their field production. They also police each other – when staff sees co-workers going off the grid, they remind them that they can be tracked and monitored.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers
    • Accountability

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Location to call outs expedited
  • Impacted business success with the following features:
    • Vehicle history
    • Alerts
    • POIs

Results

  • Is satisfied with Fleetmatics.
  • Lowered operating costs by less than 10% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
    • Too many breaks and curb windshield time
  • Purchased Fleetmatics over the competition because:
    • Good sales person
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Response times
    • Time to and from specific job sites.



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