TechValidate Research on Verizon Connect


Case Study: MJ Lathern Co.

Introduction

This case study of MJ Lathern Co., Inc. Metals2Go is based on a August 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Fleetmatics has helped us increase driver accountability as well as our ability to track harsh driving and speeding.”

“Fleetmatics has given us complete awareness of all of our fleet’s activity.”

Challenges

  • Solved the following operational challenges by deploying Fleetmatics:
    • Productivity of drivers
    • Customer service and response time
    • Safety and security of fleet vehicles and drivers

Use Case

  • Uses the following social media channel:
    • general website

Results

  • Lowered overall costs with Fleetmatics in the following ways:
    • Having faster and more efficient dispatching
    • Improving customer service and response time
    • Having complete visibility of the entire fleet’s location
  • Fleetmatics has improved the company’s overall safety.
  • Improved the overall safety of their business with Fleetmatics in the following ways:
    • Decreasing aggressive driving behaviors
    • Reducing speeding and harsh braking
    • Improving driver accountability




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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