TechValidate Research on Verizon Connect


Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“In the beginning, Fleetmatics helped me identify the violators and weed through them. It continues to help me because everyone knows that I am watching all of our drivers.”

Challenges

  • Searched for a GPS fleet management solution in order to address the following:
    • Driver productivity
    • Fuel costs
    • Safety and security of the fleet vehicles and drivers
  • Addresses the following challenge with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
    • Coach drivers on changing their driving behavior
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to gain important insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Has no field management solution, but is interested in one for the future.

Results

  • Chose Fleetmatics for the following reasons:
    • They were referred by a current Fleetmatics customer
    • Fleetmatics has a mobile application
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
    • Vehicle history
    • Dashboard
    • Mobile app
  • Improved the following with Fleetmatics:
    • Fuel savings
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 10% or more
    • Vehicle maintenance costs: 10% or more
    • Payroll and overtime costs: 10% or more
    • Operating costs: 10% or more




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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