TechValidate Research on Verizon Connect

Fleetmatics Case Study

CMARS Equipment Services


This case study of CMARS Equipment Services is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Very easy to use, implement, and navigate. The customer service is unparalleled. The ability to access and record lots of information on each job, each piece of equipment, and each job site, is invaluable.”


CMARS Equipment Services began looking for a field management solution for a variety of reasons:

  • Increase the productivity of fieldworkers
  • Improve customer service and response time
  • More responsive dispatching
  • More efficient scheduling

The company chose Fleetmatics WORK over competitors because Fleetmatics offered features the competition did not, and because of integration with Fleetmatics REVEAL.

Use Case

A number of Fleetmatics WORK features save CMARS Equipment services time and money:

  • Mobile App
  • Dashboard
  • Job List / Job Central
  • Client Detail

The company used Fleetmatics WORK to grow the business and increase revenue by increasing the productivity of fieldworkers, and by improving customer service and response time.


CMARS Equipment Services is able to do 4 extra jobs per field worker, per week, since using Fleetmatics WORK.

The company has also reduced field-related costs by 40% or more since using Fleetmatics WORK.

Fleet Manager James Young finds that Fleetmatics WORK is much easier to use than the other tools that they use to run the business.

About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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