TechValidate Research on Verizon Connect


Case Study: Kaw Roofing & Sheet Metal

Introduction

This case study of Kaw Roofing & Sheet Metal is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“The two features of Fleetmatics that we use the most are the detailed reports and the route replay. These help us to confirm locations, routes, unscheduled stops and time cards.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Fuel card integration
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 10-24% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Dispatch
    • Timecards
    • Fuel savings
    • Response times
    • Customer service




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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