TechValidate Research on Verizon Connect


Fleetmatics WORK Case Study

US Department of Homeland Security

Introduction

This case study of US Department of Homeland Security is based on a July 2017 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service.

“We’ve seen a 20% increase in productivity. Fleetmatics WORK is very reliable and is a big part of our operations.”

Challenges

The US Department of Homeland Security started using Fleetmatics WORK in order to:

  • Increase fieldworkers’ productivity
  • Improve customer service and response time
  • Get better / faster at scheduling
  • Get better / faster at dispatching

Use Case

The US Department of Homeland Security has seen a number of daily benefits using Fleetmatics WORK:

  • Increased the productivity of their fieldworkers
  • Improved customer service and response time
  • Significantly reduced the amount of time employees spend on paperwork
  • Saved time and money
  • Improved communications with other employees
  • Made their job more fun

Results

The US Department of Homeland Security achieved the following improvements against key goals using Fleetmatics WORK:

  • Productivity: more than 20%
  • Customer Satisfaction: more than 20%
  • Scheduling Efficiency: more than 30%
  • Dispatching Time: more than 30%




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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