TechValidate Research on Verizon Connect


Case Study: Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a May 2015 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics saved me time and money by allowing us to accomplish more tasks with less resources.”

Challenges

  • The following needs prompted their search for a field services management solution.
    • Productivity of fieldworkers
    • Customer service and response time
    • Labor costs
    • Invoicing
  • Addressed the following challenges with Fleetmatics WORK:
    • Difficulty managing fieldworkers and dispatch
    • Piles of paperwork and lost documents
    • Loss of payment due to inefficient paperwork
    • Lack of client data in one place

Use Case

  • Uses Fleetmatics WORK in the following ways to control labor costs:
    • Uses reports to see how much time each fieldworker is spending on the job
    • Gains more efficient dispatching with the real time scheduler
    • Receives real time updates from the fieldworkers’ mobile app
  • Grows business and increases revenue by using the Fleetmatics WORK solution to do the following:
    • Invoice as soon as the job is completed
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Utilize the Reports to gain important insights into your business
    • Manage fieldworkers to improve time to customer and reduce transit times
  • Currently manages a fleet of 1-10 vehicles in addition to their fieldworkers.

Results

  • Chose Fleetmatics WORK over other options for the following reasons:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics WORK Mobile App
  • Use the following Fleetmatics WORK features to save their business time and money:
    • Reports
    • Mobile App
    • Dashboard
    • Invoicing
    • Accounting Integration
    • Job List / Job Central
    • Client Detail
  • Fleetmatics WORK helped improve the following:
    • Dispatching
    • Labor savings
    • Customer service
    • Invoicing
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Payroll and overtime costs: 30% or more
    • Operating costs: 30% or more
    • Back office labor costs: 40% or more




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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