TechValidate Research on Verizon Connect


Case Study: Door Systems, Inc.

Introduction

This case study of Door Systems, Inc. is based on a August 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

Challenges

  • Solved the following operational challenges by deploying Fleetmatics:
    • Payroll expense
    • Fuel costs
    • Productivity of drivers
    • Customer service and response time

Use Case

  • Uses the following social media channels:
    • Facebook
    • Twitter
    • LinkedIn
    • Google+

Results

  • Lowered overall costs with Fleetmatics in the following ways:
    • Providing more accurate reports and alerts
    • Having faster and more efficient dispatching
    • Having enhanced timecard reporting
    • Improving customer service and response time
    • Having complete visibility of the entire fleet’s location
  • Fleetmatics has not improved the company’s overall safety.
  • Improved the overall safety of their business with Fleetmatics in the following ways:
    • Reducing speeding and harsh braking
    • Improving driver accountability




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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