TechValidate Research on Verizon Connect


Case Study: Golden Rule Plumbing Heating & Cooling

Introduction

This case study of Golden Rule Plumbing Heating & Cooling is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Fleetmatics has helped us save!”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Running contests and incentives for the drivers with the best fuel efficiency
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Fuel card integration
    • Vehicle maintenance
    • Mobile app
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 25-49% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
    • Superior reputation and reviews
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Dispatch
    • Fuel savings
    • Response times
    • Customer service




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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