TechValidate Research on Verizon Connect


Case Study: Small Business Wholesale Distribution Company

Introduction

This case study of a small business wholesale distribution company is based on a April 2015 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics helps techs get information about jobs and job contracts from the office right away.”

Challenges

  • The following need prompted their search for a field services management solution.
    • Productivity of fieldworkers
  • Addressed the following challenges with Fleetmatics WORK:
    • Difficulty managing fieldworkers and dispatch
    • Lack of client data in one place

Use Case

  • Uses Fleetmatics WORK in the following way to control labor costs:
    • Gaining more efficient dispatching with the real time scheduler
  • Grows business and increases revenue by using the Fleetmatics WORK solution to do the following:
    • Maintain visibility of fieldworkers for better scheduling and dispatching
  • Currently manages a fleet of 0 vehicles in addition to their fieldworkers.

Results

  • Chose Fleetmatics WORK over other options for the following reason:
    • They were referred by a current Fleetmatics customer
  • Uses the following Fleetmatics WORK features to save their business time and money:
    • Reports
    • Dashboard
    • Job List / Job Central
    • Fieldworker Tags
  • Fleetmatics WORK helped improve the following:
    • Dispatching
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Back office labor costs: less than 10%




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


More Research on Verizon Connect