TechValidate Research on Verizon Connect


REVEAL Case Study

Captain Marden’s Seafood

Introduction

This case study of Captain Marden’s Seafood is based on a February 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

“We have cut our labor costs by 15% and customer satisfaction has increased. There’s never any downtime. It’s easy to use and a great tool to manage our fleet.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Improve safety and security of fleet vehicles and drivers

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Decreasing non-productive time
    • Improving start and end times each day
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed
    • Having drivers compete for better safety scores
    • Using alerts/geofences to identify unwanted behavior

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • productivity: >10%
    • cost savings: >30%
  • Improve against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Improved safety: >20%




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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