Verizon Connect Captain Marden's Seafood

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REVEAL Case Study

Captain Marden’s Seafood

Introduction

This case study of Captain Marden’s Seafood is based on a February 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

“We have cut our labor costs by 15% and customer satisfaction has increased. There’s never any downtime. It’s easy to use and a great tool to manage our fleet.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

Searched for a GPS fleet management solution for the following reasons:
- Increase the productivity of drivers
- Improve customer service and response time
- Improve safety and security of fleet vehicles and drivers

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

Used REVEAL to improve productivity in the following ways:
- Decreasing non-productive time
- Improving start and end times each day
Used REVEAL to improve safety and security in the following ways:
- Coaching drivers on better driving habits
- Monitoring driver speed
- Having drivers compete for better safety scores
- Using alerts/geofences to identify unwanted behavior

Results

The surveyed company achieved the following results with REVEAL:

Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
- productivity: >10%
- cost savings: >30%
Improve against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
- Improved customer satisfaction: >20%
- Improved safety: >20%

TechValidate Research on Verizon Connect

Captain Marden’s Seafood

Introduction

Challenges

Use Case

Results

Company Profile

About REVEAL

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