TechValidate Research on Verizon Connect


Case Study: Small Business Professional Services Company

Introduction

This case study of a small business professional services company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics’ detailed reports are used to document times of service during snow storms.”

“Fleetmatics’ detailed reports enable us to dispute ‘lack of service’ issues during snow storms. We are able to locate vehicles in real time if we need to re-route them.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Increase the productivity of drivers
    • Improve time of service documentation

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Coaching drivers on changing their driving behavior
  • Impacted business success with the following features:
    • Reports
    • Alerts

Results

  • Is very satisfied with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Purchased Fleetmatics over the competition because:
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Billing
    • Customer service




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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