Introduction
This case study of Texas Ace Heating & Air is based on a March 2018 survey of WORK customers by TechValidate, a 3rd-party research service.
WORK Case Study
This case study of Texas Ace Heating & Air is based on a March 2018 survey of WORK customers by TechValidate, a 3rd-party research service.
“We do more service calls, about 3 more per week per technician. Time spent dispatching jobs to the field has decreased by around 65%. Missed scheduled jobs has dropped to almost zero.”
Texas Ace Heating & Air sought a field service management solution to improve customer service and response time.
Texas Ace has benefited from Verizon Connect Work in the following ways:
The company improved their scheduling and dispatching with Verizon Connect Work in the following ways:
More than 75% of their mobile workers use the Work mobile app regularly.
Texas Ace has improved against key top-line goals since using Verizon Connect Work:
The company has also improved against key operational goals using Verizon Connect Work:
Customer Support Manager Phil Seward adds, “I have been very pleased with the results of working with [Verizon Connect] Work. It has greatly increased customer service & decreased my workload.”
This data was sourced directly from verified users of Verizon Connect by TechValidate.
TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.
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