Verizon Connect Texas Ace Heating & Air

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WORK Case Study

Texas Ace Heating & Air

Introduction

This case study of Texas Ace Heating & Air is based on a March 2018 survey of WORK customers by TechValidate, a 3rd-party research service.

“We do more service calls, about 3 more per week per technician. Time spent dispatching jobs to the field has decreased by around 65%. Missed scheduled jobs has dropped to almost zero.”

Challenges

Texas Ace Heating & Air sought a field service management solution to improve customer service and response time.

Use Case

Texas Ace has benefited from Verizon Connect Work in the following ways:

Increased the productivity of fieldworkers
Improved customer service and response time
Increased efficiency in the office
Improved communication around jobs

The company improved their scheduling and dispatching with Verizon Connect Work in the following ways:

Made it faster/easier to schedule expected jobs
Made it faster/easier to schedule un-expected jobs
Allowed them to complete more jobs/day
Allowed them to get jobs to employees faster

More than 75% of their mobile workers use the Work mobile app regularly.

Results

Texas Ace has improved against key top-line goals since using Verizon Connect Work:

Productivity: more than 20% improvement
Cost savings: more than 10% improvement
Revenue: more than 20% improvement

The company has also improved against key operational goals using Verizon Connect Work:

Customer satisfaction: more than 30% improvement
Scheduling efficiency: more than 20% improvement
Dispatching time: more than 30% improvement

Customer Support Manager Phil Seward adds, “I have been very pleased with the results of working with [Verizon Connect] Work. It has greatly increased customer service & decreased my workload.”

About Verizon Connect

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

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