TechValidate Research on Verizon Connect


Case Study: Benjamin Franklin Plumbing

Introduction

This case study of Benjamin Franklin Plumbing is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

Challenges

  • Searched for a GPS fleet management solution in order to address the following:
    • Driver productivity
    • Customer service and response time
    • Fuel costs
    • Safety and security of the fleet vehicles and drivers
  • Addresses the following challenge with Fleetmatics:
    • Inefficient dispatching and routing

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
  • Uses Fleetmatics to save money in the following way:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Has a field management solution to manage jobs, schedules, and invoices.

Results

  • Chose Fleetmatics for the following reason:
    • They were referred by a current Fleetmatics customer
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
    • Dashboard
    • Mobile app
  • Improved the following with Fleetmatics:
    • Route optimization
    • Dispatching
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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