TechValidate Research on Verizon Connect


Fleetmatics WORK Case Study

Paradise Valley Septic

Introduction

This case study of Paradise Valley Septic is based on a June 2017 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service.

“Very user-friendly, easy to learn for new users. Fast and efficient for the drivers.”

Challenges

Paradise Valley Septic began using Fleetmatics WORK in order to:

  • Increase fieldworkers’ productivity
  • Improve customer service and response time
  • Get better / faster at scheduling
  • Get better / faster at dispatching
  • Improve invoicing

Use Case

The company saw many daily benefits with Fleetmatics WORK:

  • Increased fieldworker productivity
  • Improved invoicing
  • Saved time
  • Improved communications with other employees

Results

Paradise Valley Septic achieved the following improvements against key goals using Fleetmatics WORK:

  • Productivity: more than 30%
  • Cost Savings: up to 10%
  • Revenue: more than 10%
  • Customer Satisfaction: more than 10%
  • Scheduling Efficiency: more than 30%
  • Dispatching Time: more than 30%

Controller Brenda Massino adds, “Fleetmatics helped improve our productivity on a daily basis by allowing us to insert jobs into the field worker schedule when they are unavailable, saving us time in office to move forward with our daily tasks. Also, it helps us with customer history.”





About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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