TechValidate Research on Verizon Connect


Case Study: Jim Brown & Sons Roofing

Introduction

This case study of Jim Brown & Sons Roofing is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Fleetmatics helped us save money by eliminating fictitious time cards that over stated how many hours were spent on the job site. It lowered our auto insurance by 5%. It provided better customer service by not over charging customers when an associate tried to get paid for more hours than truly spent on the job.”

Challenges

  • Searched for a GPS fleet management solution in order to address the following:
    • Driver productivity
    • Customer service and response time
    • Fuel costs
  • Addresses the following challenges with Fleetmatics:
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Coach drivers on changing their driving behavior
    • Monitor fuel card purchases for discrepancies
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to gain important insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Has no field management solution, but is interested in one for the future.

Results

  • Chose Fleetmatics for the following reasons:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics has a mobile application
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
    • Vehicle history
    • Mobile app
  • Improved the following with Fleetmatics:
    • Route optimization
    • Dispatching
    • Fuel savings
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 20% or more
    • Vehicle maintenance costs: 10% or more
    • Payroll and overtime costs: 20% or more
    • Operating costs: 20% or more




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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