TechValidate Research on Verizon Connect

Case Study: Mobile Mechanical Services


This case study of Mobile Mechanical Services is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“With Fleetmatics we are able to give the customer a detailed report showing when our technician arrived on site and left, including the drive time to and from. Puts all questionable disputes down.”


  • Searched for a GPS fleet management solution in order to address the following:
    • Fuel costs
  • Addresses the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Monitor fuel card purchases for discrepancies
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to gain important insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Has no field management solution, but is interested in one for the future.


  • Chose Fleetmatics for the following reason:
    • The software is intuitive and simple to use
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
    • Vehicle history
  • Improved the following with Fleetmatics:
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 10% or more
    • Vehicle maintenance costs: 10% or more
    • Payroll and overtime costs: 10% or more
    • Operating costs: 10% or more

About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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