Verizon Connect Case Study: Mobile Mechanical Services

TechValidate Customer Research Library / Verizon Connect / Case Studies /

Case Study: Mobile Mechanical Services

Introduction

This case study of Mobile Mechanical Services is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“With Fleetmatics we are able to give the customer a detailed report showing when our technician arrived on site and left, including the drive time to and from. Puts all questionable disputes down.”

Challenges

Searched for a GPS fleet management solution in order to address the following:
- Fuel costs
Addresses the following challenges with Fleetmatics:
- Increasing fuel costs
- Low visibility of vehicles and drivers
- Inefficient dispatching and routing

Use Case

Controls fuel costs by doing the following with Fleetmatics:
- Monitor fuel card purchases for discrepancies
Uses Fleetmatics to save money in the following ways:
- Maintaining up to the minute visibility of fleet location for better routing and dispatching
- Utilizing the Reports and Alerts to gain important insights into their business
- Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
Has no field management solution, but is interested in one for the future.

Results

Chose Fleetmatics for the following reason:
- The software is intuitive and simple to use
Utilizes the following features from Fleetmatics to save time and money:
- Reports and alerts
- Vehicle history
Improved the following with Fleetmatics:
- Customer service
Reduced costs in the following areas with Fleetmatics:
- Fuel costs: 10% or more
- Vehicle maintenance costs: 10% or more
- Payroll and overtime costs: 10% or more
- Operating costs: 10% or more

About Fleetmatics

Fleetmatics Group PLC is a leading global provider of mobile workforce solutions for service-based businesses of all sizes delivered as software-as-a-service (SaaS).

Our fleet management solutions enable businesses to meet the challenges associated with managing local fleets, and improve the productivity of their mobile workforces, by extracting actionable business intelligence from real-time and historical vehicle and driver behavioral data.

Learn More:

Verizon Connect

Fleetmatics

TechValidate Research on Verizon Connect