TechValidate Research on Verizon Connect


Case Study: Small Business Electronics Company

Introduction

This case study of a small business electronics company is based on a April 2015 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • The following needs prompted their search for a field services management solution.
    • Productivity of fieldworkers
    • Customer service and response time
  • Addressed the following challenge with Fleetmatics WORK:
    • Piles of paperwork and lost documents

Use Case

  • Uses Fleetmatics WORK in the following ways to control labor costs:
    • Uses reports to see how much time each fieldworker is spending on the job
    • Able to gain more efficient dispatching with the real time scheduler
  • Grows business and increases revenue by using the Fleetmatics WORK solution to do the following:
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Manage fieldworkers to improve time to customer and reduce transit times
  • Currently manages a fleet of 0 vehicles in addition to their fieldworkers.

Results

  • Chose Fleetmatics WORK over other options for the following reason:
    • The software is intuitive and simple to use
  • Use the following Fleetmatics WORK features to save their business time and money:
    • Reports
    • Dashboard
  • Fleetmatics WORK helped improve the following:
    • Dispatching
    • Customer service




About This Data

This data was sourced directly from verified users of Verizon Connect by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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