TechValidate Research on Verizon Connect

127 Case Studies – Page 1 of 5


REVEAL Case Study

Small Business Food Company

Introduction

This case study of a small business food company is based on a February 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The layout is smooth. I have access to all the reports I need and I can set them up in a way to automatically report.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Identifying opportunities to add more jobs/day
    • Decreasing non-productive time
    • Improving start and end times each day
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
    • Cost savings: up to 10%
    • Revenue: up to 10%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >30%
    • Increased the number of jobs completed per week: >20%
    • Improved safety: >20%

REVEAL Case Study

Inco Beverage, Inc.

Introduction

This case study of Inco Beverage, Inc. is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

Reveal helps us with “The opportunities to discover inefficiencies, quantify cost, address inefficiencies, improve overall efficiencies and addressing safety concerns.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Improve safety and security of fleet vehicles and drivers
    • Control fuel costs

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Decreasing non-productive time
    • Improving start and end times each day
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved safety: >20%

REVEAL Case Study

Captain Marden’s Seafood

Introduction

This case study of Captain Marden’s Seafood is based on a February 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

“We have cut our labor costs by 15% and customer satisfaction has increased. There’s never any downtime. It’s easy to use and a great tool to manage our fleet.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Improve safety and security of fleet vehicles and drivers

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Decreasing non-productive time
    • Improving start and end times each day
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed
    • Having drivers compete for better safety scores
    • Using alerts/geofences to identify unwanted behavior

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • productivity: >10%
    • cost savings: >30%
  • Improve against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Improved safety: >20%

REVEAL Case Study

Midwest Refreshments LLC

Introduction

This case study of Midwest Refreshments LLC is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

The REVEAL feature or benefit that has had the greatest impact on their business is “Live data to assist drivers as to best serve the customers and when to arrive on site to perform duties.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Improve safety and security of fleet vehicles and drivers
    • Control fuel costs

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Decreasing non-productive time
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
    • Cost savings: >10%
    • Revenue: >10%
  • Improve against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Increased the number of jobs completed per week: >20%
    • Improved safety: >20%

Verizon Connect LogBook Case Study

EJD Transport, Inc.

Introduction

This case study of EJD Transport, Inc. is based on a June 2017 survey of Verizon Connect LogBook customers by TechValidate, a 3rd-party research service.

“Drivers love it, it’s easy to use and I can check it anywhere.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Verizon Connect LogBook:

  • Started using Verizon Connect LogBook for the following reasons:
    • Needed an integration with tracking
    • Wanted to improve safety
    • Needed to prepare for the upcoming law and regulation changes

Use Case

The key features and functionalities of Verizon Connect LogBook that the surveyed company uses:

  • Verizon Connect LogBook helped in the following ways:
    • Give access to drivers’ hours of service (HOS) in real time
    • Decrease the number of HOS compliance violations
    • Significantly reduce the amount of time employees spend on paperwork
    • Decrease DVIR time and paperwork
    • Prepare their business for the upcoming ELD mandate changes
  • How Fleetmatics LogBook improves the work day:
    • Saves them time
    • Helped them save money for the company

Results

The surveyed company achieved the following results with Verizon Connect LogBook:

  • Improved the following key goals related to safety and compliance after using Verizon Connect LogBook:
    • Safety: More than 10%
    • Compliance: More than 30%
  • Improved the following key goals related to productivity, cost savings, and revenue after using Verizon Connect LogBook:
    • Productivity: More than 30%
    • Cost savings: More than 20%
    • Revenue: More than 20%

REVEAL Case Study

KC Distributing LLC

Introduction

This case study of KC Distributing LLC is based on a February 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

“We are able to track fuel consumption across our fleet as well as cost and identifying fuel card abuse. We have never had access to this info before and it is extremely beneficial to a family business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve safety and security of fleet vehicles and drivers
    • Control fuel costs

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Improving start and end times each day
  • Used REVEAL to improve safety and security in the following ways:
    • Monitoring driver speed
    • Drivers compete for better safety scores
    • Using alerts/geofences to identify unwanted behavior
  • Used the Fuel Card Integration feature of REVEAL to improve their business in the following ways:
    • Cutting down on fuel use
    • Reducing fuel card abuse

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >10%
    • Cost savings: >10%
    • Revenue: >10%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Increased the number of jobs completed per week: >10%
    • Improved safety: >30%

REVEAL Case Study

Stark Service, Inc.

Introduction

This case study of Stark Service, Inc. is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

“It has helped cut office time with the reports. What use to take almost 2 hours now takes 10-15 mins…It makes quarterly reporting so much more efficient and faster. I would quit if they decided to stop using Reveal.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Improve safety and security of fleet vehicles and drivers
    • Control fuel costs

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Decreasing non-productive time
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >30%
    • Cost savings: >30%
  • Improve against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: up to 10%
    • Improved safety: >30%

REVEAL Case Study

Small Business Transportation Services Company

Introduction

This case study of a small business transportation services company is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Reveal let’s us know who is in the vehicle and where they are at any given time to track their ETA and how we may be able to utilize them for another trip.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Improve safety and security of fleet vehicles and drivers
    • Control fuel costs

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Identifying opportunities to add more jobs/day
    • Decreasing non-productive time
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed
    • Having drivers compete for better safety scores
  • Used the Driver ID feature of REVEAL to improve their business in the following ways:
    • Increasing productivity

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >10%
    • Cost savings: >10%
    • Revenue: >10%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Increased the number of jobs completed per week: >20%
    • Improved safety: >20%

REVEAL Case Study

Supply New England

Introduction

This case study of Supply New England is based on a February 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

“Reveal is a great way to track trucks and to update customers without calling the driver each time.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Improve customer service and response time

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Identifying opportunities to add more jobs/day
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
  • Used REVEAL’s Driving Style feature to improve their business in the following ways:
    • Coaching drivers based on actual safety metrics

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
    • Cost savings: >20%
    • Revenue: >20%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >10%
    • Increased the number of jobs completed per week: >20%
    • Improved safety: >20%

REVEAL Case Study

Small Business Automotive & Transport Company

Introduction

This case study of a small business automotive & transport company is based on a February 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Reveal has several features that when utilized can help increase efficiency and help with costs associated to the fleet. This helps us to reduce waste and improve our processes.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of their drivers
    • Improve customer service and response time

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Identifying opportunities to add more jobs/day
    • Decreasing non-productive time
  • Used REVEAL to improve safety and security in the following ways:
    • Monitoring driver speed
    • Using alerts/geofences to identify unwanted behavior
  • Used REVEAL’s Driving Style feature to improve their business in the following ways:
    • Implementing a safety program for drivers

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
    • Cost savings: up to 10%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Increased the number of jobs completed per week: >10%
    • Improved safety: >10%

REVEAL Case Study

Desert Dump Truck Rental Inc

Introduction

This case study of Desert Dump Truck Rental Inc is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

“We’re able to track our truck expenses better by at least 85% giving us the opportunity to increase productivity by 50% and cut down on potential down time.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of their drivers
    • Improve customer service and response time
    • Improve the safety and security of fleet vehicles and drivers
    • Control fuel costs

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Identifying opportunities to add more jobs/day
    • Improving start and end times each day
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed
    • Having drivers compete for better safety scores
    • Using alerts/geofences to identify unwanted behavior
  • Used REVEAL’s Driving Style feature to improve their business in the following ways:
    • Implementing a safety program for drivers

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
    • Cost savings: >30%
    • Revenue: >10%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Increased the number of jobs completed per week: >10%
    • Improved safety: >30%

REVEAL Case Study

C & S Cleaning Supply

Introduction

This case study of C & S Cleaning Supply is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

“We have mainly used it to make drivers aware that we are watching. Drivers have accomplished more tasks during the day. On average our productivity has picked up approximately 10-15%.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Improve safety and security of fleet vehicles and drivers

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Identifying opportunities to add more jobs/day
    • Decreasing non-productive time
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed
    • Having drivers compete for better safety scores
    • Using alerts/geofences to identify unwanted behavior
  • Used the Driver ID feature of REVEAL to improve their business in the following ways:
    • Increasing productivity

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
    • Cost savings: up to 10%
    • Revenue: up to 10%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Increased the number of jobs completed per week: >10%
    • Improved safety: >20%

REVEAL Case Study

Auto Store Towing

Introduction

This case study of Auto Store Towing is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Increase the productivity of drivers
  • Improve customer service and response time
  • Improve safety and security of fleet vehicles and drivers

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve safety and security in the following ways:
    • Monitoring driver speed
  • Used the Driver ID feature of REVEAL to improve their business in the following ways:
    • Increasing productivity

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
    • Cost savings: >20%
    • Revenue: up to 10%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week and Safety since using REVEAL:
    • Improved customer satisfaction: >10%
    • Increased the number of jobs completed per week: >10%
    • Improved safety: up to 10%

REVEAL Case Study

Jamie Davis Towing And Storage Ltd.

Introduction

This case study of Jamie Davis Towing and Storage LTD. is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Improve customer service and response time
  • Improve the safety and security of fleet vehicles and drivers

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Decreasing non-productive time
    • Improving start and end times each day

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >30%
    • Cost savings: >20%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved customer satisfaction: >20%
    • Increased the number of jobs completed per week: >10%
    • Improved safety: >20%

REVEAL Case Study

Commercial Relocation Group

Introduction

This case study of Commercial Relocation Group is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Increase the productivity of drivers
  • Improve customer service and response time
  • Improve safety and security of fleet vehicles and drivers
  • Control fuel costs

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Decreasing non-productive time
    • Improving start and end times each day
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed
    • Using alerts/geofences to identify unwanted behavior
  • Used the Fuel Card Integration feature of REVEAL to improve their business in the following ways:
    • Reducing fuel card abuse

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • productivity: up to 10%
    • cost savings: up to 10%
    • revenue: up to 10%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • improved customer satisfaction: >10%
    • improved safety: up to 10%

WORK Case Study

Texas Ace Heating & Air

Introduction

This case study of Texas Ace Heating & Air is based on a March 2018 survey of WORK customers by TechValidate, a 3rd-party research service.

“We do more service calls, about 3 more per week per technician. Time spent dispatching jobs to the field has decreased by around 65%. Missed scheduled jobs has dropped to almost zero.”

Challenges

Texas Ace Heating & Air sought a field service management solution to improve customer service and response time.

Use Case

Texas Ace has benefited from Verizon Connect Work in the following ways:

  • Increased the productivity of fieldworkers
  • Improved customer service and response time
  • Increased efficiency in the office
  • Improved communication around jobs

The company improved their scheduling and dispatching with Verizon Connect Work in the following ways:

  • Made it faster/easier to schedule expected jobs
  • Made it faster/easier to schedule un-expected jobs
  • Allowed them to complete more jobs/day
  • Allowed them to get jobs to employees faster

More than 75% of their mobile workers use the Work mobile app regularly.

Results

Texas Ace has improved against key top-line goals since using Verizon Connect Work:

  • Productivity: more than 20% improvement
  • Cost savings: more than 10% improvement
  • Revenue: more than 20% improvement

The company has also improved against key operational goals using Verizon Connect Work:

  • Customer satisfaction: more than 30% improvement
  • Scheduling efficiency: more than 20% improvement
  • Dispatching time: more than 30% improvement

Customer Support Manager Phil Seward adds, “I have been very pleased with the results of working with [Verizon Connect] Work. It has greatly increased customer service & decreased my workload.”

Fleetmatics Case Study

Blossman Gas

Introduction

This case study of Blossman Gas is based on a May 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Our business is based on delivery and customer service. With the map location’s quick look, we can see locations of all delivery and service drivers so calls can be routed to the closest driver to the location. This saves time calling drivers and getting our employee to the customers’ location faster with less drive time, resulting in lower fuel cost as well.”

Challenges

The business challenge that led the profiled company to evaluate and ultimately select Fleetmatics:

  • The company did not have their current solution as an upgrade.

Use Case

The key features and functionalities of Fleetmatics that the surveyed company uses:

  • The company uses the following features from Fleetmatics:
    • Reports and alerts
    • Dashboard
    • Vehicle history report
  • Company utilizes Fleetmatics to make their business more profitable by:
    • Maintaining up to the minute visibility of fleet locations for better routing and dispatching
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Using alerts to control excessive idling and reduce fuel costs

Results

The surveyed company achieved the following results with Fleetmatics:

  • 75 to 199 vehicles installed with Fleetmatics.
  • Fleetmatics has given a competitive edge in:
    • Increasing number of stops per day
    • Reducing fuel and maintenance costs
    • Improving customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Operating costs: 20% or more
    • Payroll and overtime costs: 10% or more
    • Vehicle maintenance costs: up to 10%
    • Fuel costs: 10% or more

Fleetmatics WORK Case Study

Paradise Valley Septic

Introduction

This case study of Paradise Valley Septic is based on a June 2017 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service.

“Very user-friendly, easy to learn for new users. Fast and efficient for the drivers.”

Challenges

Paradise Valley Septic began using Fleetmatics WORK in order to:

  • Increase fieldworkers’ productivity
  • Improve customer service and response time
  • Get better / faster at scheduling
  • Get better / faster at dispatching
  • Improve invoicing

Use Case

The company saw many daily benefits with Fleetmatics WORK:

  • Increased fieldworker productivity
  • Improved invoicing
  • Saved time
  • Improved communications with other employees

Results

Paradise Valley Septic achieved the following improvements against key goals using Fleetmatics WORK:

  • Productivity: more than 30%
  • Cost Savings: up to 10%
  • Revenue: more than 10%
  • Customer Satisfaction: more than 10%
  • Scheduling Efficiency: more than 30%
  • Dispatching Time: more than 30%

Controller Brenda Massino adds, “Fleetmatics helped improve our productivity on a daily basis by allowing us to insert jobs into the field worker schedule when they are unavailable, saving us time in office to move forward with our daily tasks. Also, it helps us with customer history.”

Fleetmatics WORK Case Study

US Department of Homeland Security

Introduction

This case study of US Department of Homeland Security is based on a July 2017 survey of Fleetmatics WORK customers by TechValidate, a 3rd-party research service.

“We’ve seen a 20% increase in productivity. Fleetmatics WORK is very reliable and is a big part of our operations.”

Challenges

The US Department of Homeland Security started using Fleetmatics WORK in order to:

  • Increase fieldworkers’ productivity
  • Improve customer service and response time
  • Get better / faster at scheduling
  • Get better / faster at dispatching

Use Case

The US Department of Homeland Security has seen a number of daily benefits using Fleetmatics WORK:

  • Increased the productivity of their fieldworkers
  • Improved customer service and response time
  • Significantly reduced the amount of time employees spend on paperwork
  • Saved time and money
  • Improved communications with other employees
  • Made their job more fun

Results

The US Department of Homeland Security achieved the following improvements against key goals using Fleetmatics WORK:

  • Productivity: more than 20%
  • Customer Satisfaction: more than 20%
  • Scheduling Efficiency: more than 30%
  • Dispatching Time: more than 30%

Fleetmatics LogBook Case Study

Leslie Equipment Company

Introduction

This case study of Leslie Equipment Company is based on a June 2017 survey of Fleetmatics LogBook customers by TechValidate, a 3rd-party research service.

“Simple to use for drivers and managers.”

Challenges

Leslie Equipment Company started using Fleetmatics LogBook to prepare for the upcoming law and regulation changes, while integrating elogs with GPS.

Use Case

The company saw a number of benefits using Fleetmatics LogBook, including:

  • Access to drivers’ hours of service (HOS) in real time
  • Decreased DVIR time and paperwork
  • Prepared their business for the upcoming ELD mandate changes
  • Helped them save money for the company
  • Improved communications with other employees

Results

Leslie Equipment Company achieved the following improvements against key goals using Fleetmatics LogBook:

  • Safety: more than 30%
  • Compliance: more than 30%
  • Productivity: more than 20%
  • Cost savings: more than 20%
  • Revenue: more than 20%

Fleetmatics LogBook Case Study

John W. Gleim

Introduction

This case study of John W. Gleim is based on a June 2017 survey of Fleetmatics LogBook customers by TechValidate, a 3rd-party research service.

“We would be a lot less efficient without Fleetmatics LogBook.”

Challenges

John W. Gleim started using Fleetmatics LogBook for the following reasons:

  • To decrease the time employees spend doing paperwork
  • To improve their CSA score and have fewer HOS violations
  • To integrate elogs with GPS
  • For electronic DVIR
  • To improve safety
  • To prepare for the upcoming law and regulation changes

Use Case

The company saw a number of benefits using Fleetmatics LogBook, including:

  • Access to drivers’ hours of service (HOS) in real time
  • Decreased HOS compliance violations
  • Significantly reduced time spent on paperwork
  • Decreased DVIR time and paperwork
  • Prepared their business for the upcoming ELD mandate changes
  • Saved money
  • Improved communications with other employees
  • Made their job more fun

Results

The company achieved the following improvements against key goals using Fleetmatics LogBook:

  • Safety: more than 30%
  • Compliance: more than 30%
  • Productivity: more than 30%
  • Cost savings: more than 30%
  • Revenue: more than 20%

Fleetmatics LogBook Case Study

D & D Transport Express

Introduction

This case study of D & D Transport Express is based on a June 2017 survey of Fleetmatics LogBook customers by TechValidate, a 3rd-party research service.

30% improvements against key Safety, Compliance, Productivity, Revenue, and Cost Savings goals. “It helps us do less paperwork.” – Daniel West, Owner

Challenges

D & D Transport Express started using Fleetmatics LogBook for the following reasons:

  • To decrease the time employees spend doing paperwork
  • To improve their CSA score and have fewer HOS violations
  • To integrate elogs with tracking
  • To improve safety
  • To prepare for the upcoming law and regulation changes

Use Case

The company saw a number of benefits using Fleetmatics LogBook, including:

  • Access to drivers’ hours of service (HOS) in real time
  • Decreased HOS compliance violations
  • Significantly reduced time spent on paperwork
  • Decreased DVIR time and paperwork
  • Saved time and money
  • Improved communications with other employees
  • Made their job more fun

Results

D & D Transport Express achieved the following improvements against key goals using Fleetmatics LogBook:

  • Safety: more than 30%
  • Compliance: more than 30%
  • Productivity: more than 30%
  • Cost savings: more than 30%
  • Revenue: more than 30%

Fleetmatics LogBook Case Study

A & I Distributors

Introduction

This case study of A & I Distributors is based on a June 2017 survey of Fleetmatics LogBook customers by TechValidate, a 3rd-party research service.

“Fleetmatics LogBook has almost eliminated any HOS violations. Even the most ardent critics have agreed that it is easier to use a tablet rather than a paper log book.”

Challenges

A & I Distributors started using Fleetmatics LogBook to improve their CSA score and reduce HOS violations, while integrating with their GPS program.

Use Case

A & I Distributors saw a number of benefits from Fleetmatics LogBook, including:

  • Access to drivers’ hours of service (HOS) in real time
  • Decreased HOS compliance violations
  • Decreased DVIR time and paperwork
  • Reduced costs
  • Prepared their business for the upcoming ELD mandate changes

Results

A & I Distributors achieved the following improvements against key goals using Fleetmatics LogBook:

  • Safety: more than 30%
  • Compliance: more than 30%
  • Productivity: more than 30%
  • Cost savings: more than 30%
  • Revenue: more than 30%

A & I Distributors’ Compliance Officer Vern Anttila adds, "The drivers hear the 30 minute Break warning and it reminds them to take their Break. The log book function has also made the back office portion easier. I am able to identify any issues or problem drivers quickly.

“If the log book function went away, A & I Distributors would go backwards quickly. My back office work load would increase tremendously as I would have to audit each paper log against the GPS report. I would not be able to receive real time alerts of an HOS violation.”

Fleetmatics Case Study

Moving Office Equipment

Introduction

This case study of Moving Office Equipment is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“LogBook has helped us cut down on HOS violations and paperwork. We thought REVEAL was a great platform, now we’re using their e-logs and have had no issues.”

Challenges

Moving Office Equipment began looking for an electronic logging solution in order to improve safety. The company chose Fleetmatics LogBook because of the integration with Fleetmatics REVEAL.

Use Case

A number of LogBook features help the company to increase productivity:

  • Automated reports
  • Hours of service violation alerts
  • Electronic DVIR

Moving Office Equipment reports that each of these features has also helped the company to cut costs.

Results

Fleetmatics LogBook has improved Moving Office Equipment’s business in the following ways:

  • Decreased the number of HOS compliance violations
  • Given them access to drivers’ hours of service (HOS) in real time
  • Significantly reduced the amount of time employees spend on paperwork
  • Decreased DVIR time and paperwork
  • Prepared their business for the upcoming ELD mandate changes

Fleetmatics Case Study

CMARS Equipment Services

Introduction

This case study of CMARS Equipment Services is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Very easy to use, implement, and navigate. The customer service is unparalleled. The ability to access and record lots of information on each job, each piece of equipment, and each job site, is invaluable.”

Challenges

CMARS Equipment Services began looking for a field management solution for a variety of reasons:

  • Increase the productivity of fieldworkers
  • Improve customer service and response time
  • More responsive dispatching
  • More efficient scheduling

The company chose Fleetmatics WORK over competitors because Fleetmatics offered features the competition did not, and because of integration with Fleetmatics REVEAL.

Use Case

A number of Fleetmatics WORK features save CMARS Equipment services time and money:

  • Mobile App
  • Dashboard
  • Job List / Job Central
  • Client Detail

The company used Fleetmatics WORK to grow the business and increase revenue by increasing the productivity of fieldworkers, and by improving customer service and response time.

Results

CMARS Equipment Services is able to do 4 extra jobs per field worker, per week, since using Fleetmatics WORK.

The company has also reduced field-related costs by 40% or more since using Fleetmatics WORK.

Fleet Manager James Young finds that Fleetmatics WORK is much easier to use than the other tools that they use to run the business.

Fleetmatics Case Study

HTM Med Trans

Introduction

This case study of HTM MedTrans is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Super intuitive and customizable. Great for managing Accounts Receivable.”

Challenges

HTM MedTrans searched for a field service management solution in order to become more responsive in dispatching.

The company chose Fleetmatics WORK over competitors for the following reasons:

  • The software is intuitive and simple to use
  • Fleetmatics offered features the competition did not
  • The Fleetmatics WORK Mobile App
  • Integration with Fleetmatics REVEAL

Use Case

A number of Fleetmatics WORK features have helped HTM MedTrans to save time and money:

  • Reports
  • Mobile App
  • Dashboard
  • Invoicing
  • Job List / Job Central
  • Fieldworker Tags
  • Client Detail
  • Inventory

The company has used Fleetmatics WORK to grow the business and increase revenue by:

  • Using the reports to gain important insights about the business
  • Improving invoicing

Results

HTM MedTrans is able to do 4 extra stops per driver, per week, since using Fleetmatics WORK.

The company has also reduced field-related costs by 10% or more since using Fleetmatics WORK.

Operations Manager Ryan Tichenor reports that Fleetmatics WORK is much easier to use than the other tools that they use to run the business.

Fleetmatics Case Study

Automated Building Systems – Tulsa

Introduction

This case study of Automated Building Systems – Tulsa is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Enabled shorter time from job to invoice.”

Challenges

Automated Building Systems searched for a field service management solution in order to improve invoicing and to become more efficient in scheduling.

The company chose Fleetmatics WORK over competitors because Fleetmatics offered features the competition did not and because of the Fleetmatics WORK Mobile App.

Use Case

A number of Fleetmatics WORK features have helped Automated Building Systems to save the business time and money:

  • Reports
  • Mobile App
  • Dashboard
  • Invoicing
  • Job List / Job Central
  • Client Detail

The company has used Fleetmatics WORK to grow the business and increase revenue by improving customer service and response time and by improving invoicing.

Results

Automated Building Systems is able to do 4 extra jobs per field worker, per week, since using Fleetmatics WORK.

The company has also reduced costs by 10% or more since using Fleetmatics WORK.

Fleetmatics Case Study

CK Jones

Introduction

This case study of CK Jones is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“It has allowed for a much more structured, productive work day. It is very easy to navigate and is a great tool to provide valuable information to the field with ease.”

Challenges

CK Jones (HVAC) searched for a field service management solution for a variety of reasons:

  • Increase the productivity of fieldworkers
  • Improve customer service and response time
  • More responsive dispatching
  • More efficient scheduling
  • Control labor costs

The company chose Fleetmatics WORK over competitors for the following reasons:

  • The software is intuitive and simple to use
  • Fleetmatics offered features the competition did not
  • The Fleetmatics WORK Mobile App
  • Integration with Fleetmatics REVEAL

Use Case

A number of Fleetmatics WORK features have helped CK Jones to save time and money in their HVAC work:

  • Mobile App
  • Dashboard
  • Job List / Job Central
  • Fieldworker Tags
  • Client Detail

The company uses Fleetmatics WORK to grow the business and increase revenue by:

  • Increasing the productivity of fieldworkers
  • Improving customer service and response time
  • Using the reports to gain important insights about the business

Results

CK Jones is able to do 4 extra jobs per field worker, per week, since using Fleetmatics WORK.

The company has reduced costs by 30% or more since using Fleetmatics WORK.

Office manager Joyce Delp finds that Fleetmatics WORK is much easier to use than the other tools that they use to run the business.

Fleetmatics Case Study

Red Plains Plumbing

Introduction

This case study of Red Plains Plumbing is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Very awesome customer service! Helpful to have someone walk you through set up. It helped with scheduling confusion and customer service.”

Challenges

Red Plains Plumbing searched for a field service management solution for a number of reasons:

  • Increase the productivity of fieldworkers
  • Improve customer service and response time
  • Improve invoicing
  • More responsive dispatching
  • More efficient scheduling

The company chose Fleetmatics WORK over competitors for the following reasons:

  • The software is intuitive and simple to use
  • Fleetmatics offered features the competition did not
  • The Fleetmatics WORK Mobile App

Use Case

A number of Fleetmatics WORK features have helped Red Plains Plumbing to save time and money:

  • Mobile App
  • Invoicing
  • Fieldworker Tags
  • Client Detail

The company used Fleetmatics WORK to grow the business and increase revenue by:

  • Increasing the productivity of fieldworkers
  • Improving customer service and response time
  • Improving invoicing

Results

Red Plains Plumbing is able to do 4 extra jobs per field worker, per week, since using Fleetmatics WORK.

Owner Angela Thurmond finds that Fleetmatics WORK is much easier to use than the other tools that they use to run the business.

Fleetmatics Case Study

J & J Fire Protection

Introduction

This case study of J & J Fire Protection is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“It’s made it easier to schedule and keep track of employees. It is a timesaver with paperwork and invoicing process.”

Challenges

J & J searched for a field service management solution for the following reasons:

  • Increase the productivity of fieldworkers
  • More efficient scheduling
  • More responsive dispatching

The company chose Fleetmatics WORK over competitors for the following reasons:

  • The software is intuitive and simple to use
  • Fleetmatics offered features the competition did not
  • The Fleetmatics WORK Mobile App
  • Integration with Fleetmatics REVEAL

Use Case

A number of Fleetmatics WORK features have helped J & J to save time and money:

  • Mobile App
  • Dashboard
  • Job List / Job Central
  • Fieldworker Tags
  • Client Detail

The company has used Fleetmatics WORK to grow the business and increase revenue by improving customer service and response time. They find Fleetmatics WORK much easier to use than the other tools that they use to run the business.

Results

J & J is able to do 4 more jobs per field worker, per week, since using Fleetmatics WORK.

The company has also reduced fieldwork-related costs by 20% or more since using Fleetmatics WORK.

Office Manager Maritza Saxe adds, “I love the customization available thru Fleetmatics!”




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