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TechValidate Research on Verizon Connect

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Connect. TechValidate stands behind the authenticity of all published data. Learn more »



17,342 Customers Surveyed

115,318 Data Points Collected

467 Published TechFacts

108 Published Charts

127 Published Case Studies



Selected Research Highlights


Fleetmatics is a cost saver

50% of surveyed customers were able to save money by utilizing Fleetmatics’ Reports and Alerts feature in order to gain insights into their business.

Fleetmatics is simple!

Florida Transfer & Storage chose Fleetmatics because the software is intuitive and simple to use.

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity?

More than 10%: 72%
Up to 10%: 28%

Case Study: Vs Fisher Co. Inc

Introduction

This case study of VS Fisher Co. Inc is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“POI’s allow us to show customers the time spent at there home. This helps us when discrepancies arise [such as a] customer not knowing we have been to their home to clean their pool or the length of time a repair takes.”

“Tracking of vehicles has been the biggest benefit we have seen with using Fleetmatics.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Manage or reduce payroll expenses
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Vehicle history
    • Alerts
    • POIs

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 25-49% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • Fleetmatics offered features the competition did not
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Fuel savings
    • Customer service

Using Fleetmatics Saves Time and Money

Which of the following Fleetmatics features have you utilized to save your business time and money?

Reports and Alerts
83%
Vehicle History
67%
Dashboard
53%
Mobile App
51%

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics has given me a set of eyes in the service van. Now I know when they are leaving, when they return, and where there are going. In a 4 week period, I was able to save enough money to pay the monthly
payments for 1 whole year. I would highly recommend Fleetmatics to any one in the service industry.”

Challenges

  • Searched for a GPS fleet management solution to address the following:
    • Increase driver productivity
    • Improve customer service and response time
    • Control fuel costs
  • Addresses the following challenges with Fleetmatics:
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
    • Monitor fuel card purchases for discrepancies
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Has no field management solution, but is interested in one for the future.

Results

  • Chose Fleetmatics for the following reasons:
    • Fleetmatics has a mobile application
  • Utilizes the following features from Fleetmatics to save time and money:
    • Dashboard
  • Improved the following with Fleetmatics:
    • Fuel savings
    • Customer service
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 10% or more
    • Payroll and overtime costs: 10% or more
    • Operating costs: 10% or more


More to Explore



About Verizon Connect

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

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