TechValidate Research on Verizon Connect

Introduction

This case study of Tru Element is based on a July 2014 survey of Fleetmatics WORK (formerly Connect2Field) customers by TechValidate, a 3rd-party research service.

Challenges

• Helped resolve the following challenges by using Fleetmatics WORK:
  • Having large amounts of paper invoices
  • Maintaining up-to-date customer records
  • Low visibility of fieldworkers
  • Inefficient scheduling
  • Lengthy job quoting time
  • Lengthy payroll times

Use Case

• Purchased Fleetmatics WORK over other competitive products because of the following:
  • Overall performance
• Improved the following since using Fleetmatics WORK:
  • Billing
  • Inventory
  • Scheduling
  • Customer service
  • Invoicing
  • Quoting
  • Accounting
• The following features of Fleetmatics WORK impacted their business success:
  • Accounting integration
  • Electronic invoices
  • WORK dashboard
  • Reports
  • Scheduling & dispatching
  • Job quoting
  • Client management
  • Mobile app

Results

• Very satisfied with Fleetmatics WORK
• Since using Fleetmatics WORK they have saved time and money in the following ways:
  • Improved overall invoicing procedures
  • Reduced payroll expenses
  • Increased worker productivity
  • Improved customer service and response time
  • Improved inventory management
  • Captured or completed more jobs
• Agreed with the following statements:
  • Using Fleetmatics WORK has provided a great return on investment for business
  • Fleetmatics WORK has made it easier to run and manage multiple jobs at one time
  • They would recommend Fleetmatics WORK to other businesses
  • Fleetmatics WORK has provided significant cost savings
  • They saved a lot of time by using Fleetmatics WORK
  • Fleetmatics WORK helps capture more jobs

Introduction

This case study of Red Plains Plumbing is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

Challenges

Red Plains Plumbing searched for a field service management solution for a number of reasons:

• Increase the productivity of fieldworkers
• Improve customer service and response time
• Improve invoicing
• More responsive dispatching
• More efficient scheduling

The company chose Fleetmatics WORK over competitors for the following reasons:

• The software is intuitive and simple to use
• Fleetmatics offered features the competition did not
• The Fleetmatics WORK Mobile App

Use Case

A number of Fleetmatics WORK features have helped Red Plains Plumbing to save time and money:

• Mobile App
• Invoicing
• Fieldworker Tags
• Client Detail

The company used Fleetmatics WORK to grow the business and increase revenue by:

• Increasing the productivity of fieldworkers
• Improving customer service and response time
• Improving invoicing

Results

Red Plains Plumbing is able to do 4 extra jobs per field worker, per week, since using Fleetmatics WORK.

Owner Angela Thurmond finds that Fleetmatics WORK is much easier to use than the other tools that they use to run the business.