TechValidate Research on Verizon Connect

Introduction

This case study of a small business construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Searched for a GPS fleet management solution in order to:
  • Increase the productivity of drivers
  • Improve customer service and response time
  • Enhance safety and security of the fleet vehicles and drivers

Use Case

• Controls fuel costs with Fleetmatics by:
  • tracking
• Impacted business success with the following features:
  • Garmin integration
  • Vehicle history
  • Dashboard
  • Alerts

Results

• Is satisfied with Fleetmatics.
• Lowered operating costs by 10-24% with Fleetmatics.
• Improves operational efficiencies with Fleetmatics by:
  • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Leveraging the historical data in the various reports to manage and improve customer service
• Purchased Fleetmatics over the competition because:
  • The software is intuitive and simple to use
  • Fleetmatics offered a better price
• Increased productivity in the following areas with Fleetmatics:
  • Dispatch
  • Customer service

Introduction

This case study of Sonoma Sweepers, Inc. is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

Challenges

• Searched for a GPS fleet management solution in order to:
  • Control fuel costs
  • Increase the productivity of drivers
  • Enhance safety and security of the fleet vehicles and drivers

Use Case

• Controls fuel costs with Fleetmatics by:
  • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
  • Coaching drivers on changing their driving behavior
  • Monitoring fuel card purchases for discrepancies
• Impacted business success with the following features:
  • Reports
  • Vehicle history
  • Alerts

Results

• Is very satisfied with Fleetmatics.
• Lowered operating costs by 50-74% with Fleetmatics.
• Improves operational efficiencies with Fleetmatics by:
  • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Utilizing the Reports and Alerts to curb wasted fuel
  • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Leveraging the historical data in the various reports to manage and improve customer service
• Purchased Fleetmatics over the competition because:
  • The software is intuitive and simple to use
  • Fleetmatics offered features the competition did not
  • Fleetmatics’ mobile application
  • Superior reputation and reviews
• Increased productivity in the following areas with Fleetmatics:
  • Route optimization
  • Billing
  • Timecards
  • Fuel savings
  • Customer service