TechValidate Research on Verizon Connect

Introduction

This case study of a small business construction company is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Sought out a GPS Fleet Management Solution for the following reasons:
  • Increase the productivity of their drivers
  • Improve customer service and response times
  • Control fuel costs
  • Enhance safety and security of their fleet vehicles and drivers
• Address the following challenges with Fleetmatics:
  • Low visibility of vehicles and drivers
  • Inefficient dispatching and routing
  • Increasing payroll and overtime costs

Use Case

• Saved money by utilizing the following from Fleetmatics:
  • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Utilizing Reports and Alerts to gain insights into their business
  • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
• Saved time and money with the following Fleetmatics’ features:
  • Route Replay
  • Live Map
  • Mobile App

Results

• Chose Fleetmatics over the competition because of the following:
  • Association rebate
• Improved the following areas using Fleetmatics:
  • Route optimization
  • Dispatching
  • Customer service

Introduction

This case study of Hidden Fence Company is based on a July 2014 survey of Fleetmatics WORK (formerly Connect2Field) customers by TechValidate, a 3rd-party research service.

Challenges

• Helped resolve the following challenges by using Fleetmatics WORK:
  • Inefficient scheduling

Use Case

• Purchased Fleetmatics WORK over other competitive products because of the following:
  • Overall performance
  • Value-for-price
• Improved the following since using Fleetmatics WORK:
  • Billing
  • Inventory
  • Scheduling
  • Customer service
• The following features of Fleetmatics WORK impacted their business success:
  • Accounting integration
  • Electronic invoices
  • Scheduling & dispatching
  • Client management
  • Customer signature capture
  • Mobile app

Results

• Very satisfied with Fleetmatics WORK
• Lowered operating costs by 11 -20% since using Fleetmatics WORK
• Since using Fleetmatics WORK they have saved time and money in the following ways:
  • Reduced payroll expenses
  • Increased worker productivity
  • Improved customer service and response time
• Agreed with the following statements:
  • Using Fleetmatics WORK has provided a great return on investment for business
  • Fleetmatics WORK has made it easier to run and manage multiple jobs at one time
  • They would recommend Fleetmatics WORK to other businesses
  • Fleetmatics WORK has provided significant cost savings
  • They saved a lot of time by using Fleetmatics WORK
  • Fleetmatics WORK helps capture more jobs