TechValidate Research on Verizon Connect

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Connect. TechValidate stands behind the authenticity of all published data. Learn more »



21,443 Customers Surveyed

141,515 Data Points Collected

465 Published TechFacts

113 Published Charts

100 Published Case Studies



Selected Research Highlights


A Senior Executive of a medium enterprise industrial manufacturing company is very likely to recommend* Fleetmatics for the following reason:

“We have been very satisfied right from the initial contact with Fleetmatics to the actual installation and ongoing operation of the equipment. Response time to questions has been good. We are very pleased.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend Fleetmatics?”

Fleetmatics LogBook Customer Research

Fleet Managers see Strong Improvements after using Fleetmatics LogBook

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity, Cost Savings, and Revenue?

More than 30% More than 20% More than 10% Up to 10%

Productivity
Cost Savings
Revenue

Case Study: Medium Enterprise Construction Company

Introduction

This case study of a medium enterprise construction company is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics certainly helps with the day to day operations when looking for the closest vehicle to a customer for spur of the moment service calls.”

Challenges

  • Searched for a field service management solution for the following reason:
    • Improve customer service and response time
  • Challenge Fleetmatics WORK addressed for their business:
    • Difficulty managing fieldworkers & dispatch

Use Case

  • Ways Fleetmatics WORK has controlled their labor costs:
    • More efficient dispatching of fieldworkers with the real time map and dashboard in REVEAL
  • Ways in which the Fleetmatics WORK solution has grown their business and increased revenue:
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Utilize the Reports to gain important insights into your business
    • Manage fieldworkers to improve time to customer and reduce transit times
  • The biggest benefit using Fleetmatics WORK and REVEAL together.

Results

  • Reasons for choosing Fleetmatics WORK over competitors:
    • The software is intuitive and simple to use
  • Fleetmatics WORK features utilized to save their business time and money:
    • The reports in WORK & REVEAL
    • Mobile app
    • The dashboard in WORK & map in REVEAL
    • The fieldworker tags
  • Areas of their business that Fleetmatics WORK has helped improve:
    • Dispatching
    • Labor Savings
    • Customer Service
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Operating costs: 20% or more

WORK Customer Testimonial

Dispatching is a lot more efficient. I no longer have to call our technicians to see what their schedules are looking like before I dispatch something. Now I can just dispatch an emergency call or site survey without having to worry about scheduling conflicts too much and can contact clients accordingly.

When customers call asking roughly what time our technicians will be at their home it is also a lot quicker and more efficient. Again, I do not need to call them with the ETA because now it is on my screen.

Finding clients’ information has never been easier. Before our technicians would call me throughout the day asking for clients’ information because they either cannot read the handwriting or the information says to call me. Now our technicians have all the information they need right at their fingertips.

Office Manager, Small Business Professional Services Company

Fleetmatics Case Study

Mingledorff’s

Introduction

This case study of Mingledorff’s is based on a March 2017 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Driver ease of use and zero paperwork.”

Challenges

Mingledorff’s began looking for an electronic logging solution for a number of reasons:

  • Wanted to decrease the time employees spend doing paperwork
  • Wanted electronic DVIR
  • Wanted to improve their CSA score / fewer HOS violations
  • Needed integration with tracking

The company chose Fleetmatics LogBook over competitive solutions because of the integration with their existing Fleetmatics solution.

Use Case

A number of LogBook features have helped Mingledorff’s improve productivity, while at the same time also cutting costs:

  • Automated reports
  • Hours of service violation alerts
  • Driver app
  • Electronic DVIR

Results

Overall, Fleetmatics LogBook has improved Mingledorff’s business in a variety of ways:

  • Given them access to drivers’ hours of service (HOS) in real time
  • Significantly reduced the amount of time employees spend on paperwork
  • Decreased DVIR time and paperwork

Furthermore, over 90% of Mingledorff’s team transitioned to LogBook within 2 weeks.

As Logistics Manager Jerry Lundy says, “Great service with plenty of options.”

Fleetmatics LogBook Customer Research

Fleetmatics LogBook Improves Safety

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Safety?

More than 30% More than 20% More than 10% Up to 10%

Safety


More to Explore



About Verizon Connect

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

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