TechValidate Research on Verizon Connect

Introduction

This case study of VS Fisher Co. Inc is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

Challenges

• Searched for a GPS fleet management solution in order to:
  • Manage or reduce payroll expenses
  • Control fuel costs
  • Increase the productivity of drivers
  • Improve customer service and response time
  • Enhance safety and security of the fleet vehicles and drivers

Use Case

• Controls fuel costs with Fleetmatics by:
  • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
  • Monitoring fuel card purchases for discrepancies
• Impacted business success with the following features:
  • Vehicle history
  • Alerts
  • POIs

Results

• Is very satisfied with Fleetmatics.
• Lowered operating costs by 25-49% with Fleetmatics.
• Improves operational efficiencies with Fleetmatics by:
  • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
  • Utilizing the Reports and Alerts to curb wasted fuel
  • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Leveraging the historical data in the various reports to manage and improve customer service
• Purchased Fleetmatics over the competition because:
  • Fleetmatics offered features the competition did not
  • Fleetmatics offered a better price
• Increased productivity in the following areas with Fleetmatics:
  • Route optimization
  • Fuel savings
  • Customer service

Introduction

This case study of a small business construction company is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

• Searched for a GPS fleet management solution to address the following:
  • Increase driver productivity
  • Improve customer service and response time
  • Control fuel costs
• Addresses the following challenges with Fleetmatics:
  • Low visibility of vehicles and drivers
  • Inefficient dispatching and routing

Use Case

• Controls fuel costs by doing the following with Fleetmatics:
  • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
  • Monitor fuel card purchases for discrepancies
• Uses Fleetmatics to save money in the following ways:
  • Maintaining up to the minute visibility of fleet location for better routing and dispatching
• Has no field management solution, but is interested in one for the future.

Results

• Chose Fleetmatics for the following reasons:
  • Fleetmatics has a mobile application
• Utilizes the following features from Fleetmatics to save time and money:
  • Dashboard
• Improved the following with Fleetmatics:
  • Fuel savings
  • Customer service
• Reduced costs in the following areas with Fleetmatics:
  • Fuel costs: 10% or more
  • Payroll and overtime costs: 10% or more
  • Operating costs: 10% or more