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TechValidate Research on Verizon Connect

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Connect. TechValidate stands behind the authenticity of all published data. Learn more »



17,347 Customers Surveyed

115,350 Data Points Collected

467 Published TechFacts

108 Published Charts

127 Published Case Studies



Selected Research Highlights


Case Study: Creative Mobility Products

Introduction

This case study of Creative Mobility Products is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“The Live Map has had the most impact on our business. Using it gives us the ability to reroute drivers throughout the day in the best way. I use the reports to see how often we go to outlying areas for better future planning.”

“If Fleetmatics went away, I’d have to find another GPS tracking service. The information we get is too beneficial to lose. "

Challenges

  • Sought out a GPS Fleet Management Solution for the following reasons:
    • Increase the productivity of their drivers
    • Improve customer service and response times
    • Control fuel costs
    • Enhance safety and security of their fleet vehicles and drivers
  • Address the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing
    • Increasing operating costs

Use Case

  • Saved money by utilizing the following from Fleetmatics:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
  • Saved time and money with the following Fleetmatics’ features:
    • Route Replay
    • Live Map
    • Mobile App

Results

  • Chose Fleetmatics over the competition because of the following:
    • The features offered by Fleetmatics that the competition did not
    • Fleetmatics’ mobile app
  • Improved the following areas using Fleetmatics:
    • Route optimization
    • Dispatching
    • Fuel cost
    • Customer service

Verizon Connect Customer Research

Do you feel your company’s drivers go above and beyond in their role?

Yes: 86%
No: 14%

REVEAL Case Study

Inco Beverage, Inc.

Introduction

This case study of Inco Beverage, Inc. is based on a March 2018 survey of REVEAL customers by TechValidate, a 3rd-party research service.

Reveal helps us with “The opportunities to discover inefficiencies, quantify cost, address inefficiencies, improve overall efficiencies and addressing safety concerns.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select REVEAL:

  • Searched for a GPS fleet management solution for the following reasons:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Improve safety and security of fleet vehicles and drivers
    • Control fuel costs

Use Case

The key features and functionalities of REVEAL that the surveyed company uses:

  • Used REVEAL to improve productivity in the following ways:
    • Decreasing non-productive time
    • Improving start and end times each day
  • Used REVEAL to improve safety and security in the following ways:
    • Coaching drivers on better driving habits
    • Monitoring driver speed

Results

The surveyed company achieved the following results with REVEAL:

  • Improved against key goals related to Productivity, Cost Savings, and Revenue since using REVEAL:
    • Productivity: >20%
  • Improved against key goals related to Customer Satisfaction, Jobs Completed Per Week, and Safety since using REVEAL:
    • Improved safety: >20%

Easy & Intuitive

43% of surveyed customers purchased Fleetmatics over competitors because it is more intuitive and easy to use.

Solving Challenges with Fleetmatics

What types of operational challenges did deploying Fleetmatics help solve for your organization?

Managing or reducing payroll expense
27%
Controlling fuel costs
43%
Increasing the productivity of drivers
65%
Improving customer service and response time
56%
Enhance safety and security of fleet vehicles and drivers
59%

Fleetmatics LogBook Customer Testimonial

We have 80 drivers running in 6 different states, Fleetmatics has made gathering and checking logs simple and easy.

Chad Harris, Operations Manager, Retif Oil and Fuel



More to Explore



About Verizon Connect

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

  Verizon Connect Website