TechValidate Research on Verizon Connect

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Connect. TechValidate stands behind the authenticity of all published data. Learn more »



21,279 Customers Surveyed

140,554 Data Points Collected

484 Published TechFacts

111 Published Charts

127 Published Case Studies



Selected Research Highlights


Case Study: Small Business Agriculture Company

Introduction

This case study of a small business agriculture company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“[Fleetmatics allows] visibility into where our people are and where they’ve been.”

“[Fleetmatics makes it] clear to dispatch who’s closest to an area so multiple calls to multiple people are reduced.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Running contests and incentives for the drivers with the best fuel efficiency
  • Impacted business success with the following features:
    • Reports
    • Vehicle history
    • Dashboard
    • Alerts
    • POIs

Results

  • Is satisfied with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up-to-the-minute visibility of fleet location for better routing and dispatching
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Response times
    • Customer service

Key Benefits of Fleetmatics

What led you to choose Fleetmatics over other options?

Fleetmatics offers features the competition did not
45%
Fleetmatics is more intuitive and easy to use
43%
Fleetmatics meets the complex needs of large businesses
35%
Fleetmatics’ mobile application
29%

Fleetmatics beats the competition

A small business hospitality company purchased Fleetmatics over the competitors because they offer features the competition does not.

Fleetmatics Case Study

A Construction Company Reduced Fuel and Labour Costs by More Than 10%

Introduction

This case study of a small business construction company is based on a June 2016 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Fleetmatics:

  • Addresses the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Locating staff immediately
    • Customer billing disputes

Use Case

The key features and functionalities of Fleetmatics that the surveyed company uses:

  • Improved overall safety with Fleetmatics by:
    • Keeping on top of maintenance
    • Decreased aggressive driving behaviours
    • Reduced speeding and harsh driving
    • Improved driver accountability

Results

The surveyed company achieved the following results with Fleetmatics:

  • Areas of business Fleetmatics helped improve:
    • Fuel savings
    • Maintenance
    • Safety
  • Fleetmatics helped reduce the following areas of cost:
    • Fuel costs: more than 10%
    • Payroll and overtime costs: more than 10%
    • Operating costs: more than 10%
    • Vehicle maintenance costs: more than 10%
  • Areas of business Fleetmatics helped increase productivity:
    • Staff verification
    • Customer billing
  • Reduced fuel costs with Fleetmatics by:
    • Monitoring fuel card purchases for discrepancies
    • Reducing personal use of vehicles
    • Coaching drivers on improving their driver behaviour
  • Decreased payroll costs with Fleetmatics by:
    • Locating staff quicker
  • Chose Fleetmatics over other options:
    • It is very easy and simple to use
    • It has features the competition does not have
    • They could see the rapid return on investment

Verizon Connect Customer Statistic

86% of surveyed fleet managers confirmed that in terms of all their main concerns, driver safety has been been prioritized.

86%

Fleetmatics Customer Research

Fleetmatics Helps Decrease Payroll Costs!

In what ways does Fleetmatics help you decrease your payroll costs?

Automating time sheets
10%
Checking time sheets for discrepancies
50%
Verifying times that staff are on site
71%
Locating staff quicker
60%


More to Explore



About Verizon Connect

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

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