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TechValidate Research on Verizon Connect

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Connect. TechValidate stands behind the authenticity of all published data. Learn more »



17,347 Customers Surveyed

115,350 Data Points Collected

467 Published TechFacts

108 Published Charts

127 Published Case Studies



Selected Research Highlights


Case Study: Small Business Transportation Services Company

Introduction

This case study of a small business transportation services company is based on a November 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fuel costs have dropped 20- 30% from a reduction of idling and driver awareness of speeding.”

Challenges

  • Searched for a GPS fleet management solution in order to address the following:
    • Driver productivity
    • Fuel costs
    • Safety and security of the fleet vehicles and drivers
  • Addresses the following challenges with Fleetmatics:
    • Increasing fuel costs
    • Low visibility of vehicles and drivers

Use Case

  • Controls fuel costs by doing the following with Fleetmatics:
    • Use Idling Alerts to coach drivers in real-time if they idle vehicles too long
    • Coach drivers on changing their driving behavior
  • Uses Fleetmatics to save money in the following ways:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to gain important insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Has a field management solution to manage jobs, schedules, and invoices.

Results

  • Chose Fleetmatics for the following reason:
    • Fleetmatics offered features the competition did not
  • Utilizes the following features from Fleetmatics to save time and money:
    • Reports and alerts
    • Vehicle history
    • Dashboard
    • Mobile app
  • Improved the following with Fleetmatics:
    • Dispatching
    • Fuel savings
  • Reduced costs in the following areas with Fleetmatics:
    • Fuel costs: 30% or more
    • Vehicle maintenance costs: 30% or more

LogBook Helps Businesses Succeed

In which of the following ways has Fleetmatics’ LogBook solution helped your company?

Gave access to your drivers’ hours of service (HOS) in real time
78%
Decreased the number of HOS compliance violations
35%
Significantly reduced the amount of time employees spend on paperwork
52%
Prepared your business for the upcoming ELD mandate changes
51%
Decreased DVIR time and paperwork
40%

Fleetmatics WORK field service management software made scheduling a lot easier. What used to take three steps, with Fleetmatics WORK now takes one step.

Stephanie Maier, Consultant, Hydro-Flo Products

The Fleetmatics reporting is proving quite valuable, as is the Live Map. We are utilizing both frequently and while we would be fine without, the convenience of both has been quite handy. Also, the availability of the mobile app has helped the Operations Manager in tracking the fleet to determine quickest response to call outs when he is out of the office.

System Administrator, Small Business Energy & Utilities Company, Canada

Case Study: Sonoma Sweepers, Inc.

Introduction

This case study of Sonoma Sweepers, Inc. is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Fleetmatics lets you access the location in real time and on a easy-to-read map, allowing us to instantly let our customers know where we are and where we have been. When I say the location, I mean exactly their location.”

“The biggest benefit [we’ve seen with Fleetmatics] is the ability to provide better customer service by keeping ourselves accountable.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Reports
    • Vehicle history
    • Alerts

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 50-74% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Billing
    • Timecards
    • Fuel savings
    • Customer service

Fleetmatics LogBook Customer Research

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Safety and Compliance?

More than 30% More than 20% More than 10% Up to 10%

Safety
Compliance


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About Verizon Connect

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