TechValidate Research on Verizon Connect

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Connect. TechValidate stands behind the authenticity of all published data. Learn more »



21,277 Customers Surveyed

140,546 Data Points Collected

484 Published TechFacts

111 Published Charts

127 Published Case Studies



Selected Research Highlights


Fleetmatics Customer Statistic

Fleetmatics Reduces Operating Costs!

57% of surveyed customers reduced operating costs by more than 10% with Fleetmatics.

Case Study: Medium Enterprise Construction Company

Introduction

This case study of a medium enterprise construction company is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Fleetmatics certainly helps with the day to day operations when looking for the closest vehicle to a customer for spur of the moment service calls.”

Challenges

  • Searched for a field service management solution for the following reason:
    • Improve customer service and response time
  • Challenge Fleetmatics WORK addressed for their business:
    • Difficulty managing fieldworkers & dispatch

Use Case

  • Ways Fleetmatics WORK has controlled their labor costs:
    • More efficient dispatching of fieldworkers with the real time map and dashboard in REVEAL
  • Ways in which the Fleetmatics WORK solution has grown their business and increased revenue:
    • Maintain visibility of fieldworkers for better scheduling and dispatching
    • Utilize the Reports to gain important insights into your business
    • Manage fieldworkers to improve time to customer and reduce transit times
  • The biggest benefit using Fleetmatics WORK and REVEAL together.

Results

  • Reasons for choosing Fleetmatics WORK over competitors:
    • The software is intuitive and simple to use
  • Fleetmatics WORK features utilized to save their business time and money:
    • The reports in WORK & REVEAL
    • Mobile app
    • The dashboard in WORK & map in REVEAL
    • The fieldworker tags
  • Areas of their business that Fleetmatics WORK has helped improve:
    • Dispatching
    • Labor Savings
    • Customer Service
  • Reduced costs in the following areas with Fleetmatics WORK:
    • Operating costs: 20% or more

Fleetmatics WORK Case Study: IPM Services

Introduction

This case study of IPM Services is based on a July 2014 survey of Fleetmatics WORK (formerly Connect2Field) customers by TechValidate, a 3rd-party research service.

“I operate a small business. Scheduling jobs using Fleetmatics WORK allows my staff to organize themselves and deal with the client rather than leaving this up to me. That gives me the time to look for more work, increasing productivity and profit.”

Challenges

IPM Services was looking to improve inefficient scheduling by using field service management software.

Use Case

Since starting to use Fleetmatics WORK field service management software, IPM Services has improved scheduling while also positively impacting dispatch and their employees ability to capture a customer’s signature at job completion.

Results

Fleetmatics WORK has made it easier for IPM Services to run and manage multiple jobs at once saving valuable time. This has led to:

  • Increased worker productivity
  • Improved customer service and response time
  • And more captured/completed jobs

Fleetmatics LogBook Customer Research

Fleetmatics LogBook Increases Productivity

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity?

More than 30% More than 20% More than 10% Up to 10%

Productivity

With Fleetmatics, idling times have decreased and saved us money. Our service business runs 24 hours a day, therefore technicians are out at all hours. We are able to monitor their safety easier when they come and go from job sites.

Operations Manager, Medium Enterprise Construction Company

Verizon Connect Customer Research

Do you feel your company’s drivers go above and beyond in their role?

Yes: 86%
No: 14%


More to Explore



About Verizon Connect

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

  Verizon Connect Website