TechValidate Research on Verizon Connect

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Connect. TechValidate stands behind the authenticity of all published data. Learn more »



18,164 Customers Surveyed

122,000 Data Points Collected

467 Published TechFacts

108 Published Charts

127 Published Case Studies



Selected Research Highlights


Verizon Connect Customer Research

Do you believe your company’s drivers feel appreciated by the customers they serve?

Yes: 92%
No: 8%

Using Fleetmatics Saves Time and Money

Which of the following Fleetmatics features have you utilized to save your business time and money?

Reports and Alerts
83%
Vehicle History
67%
Dashboard
53%
Mobile App
51%

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The biggest benefit for our company has been being able to give better customer service to our customers.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Increase the productivity of drivers
    • Improve customer service and response time
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • tracking
  • Impacted business success with the following features:
    • Garmin integration
    • Vehicle history
    • Dashboard
    • Alerts

Results

  • Is satisfied with Fleetmatics.
  • Lowered operating costs by 10-24% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered a better price
  • Increased productivity in the following areas with Fleetmatics:
    • Dispatch
    • Customer service

Fleetmatics reduces operating costs

65% of surveyed customers were able to reduce operating costs by 10% or more with Fleetmatics.

Fleetmatics’ vehicle tracking has given me the ability to verify that our drivers accurately put down their time on their timesheets each week, and I am able to point out discrepancies and save money for the company by doing this.

Operations Manager, Small Business Professional Services Company

Case Study: Sonoma Sweepers, Inc.

Introduction

This case study of Sonoma Sweepers, Inc. is based on a June 2014 survey of Fleetmatics customers by TechValidate, a 3rd-party research service.

“Fleetmatics lets you access the location in real time and on a easy-to-read map, allowing us to instantly let our customers know where we are and where we have been. When I say the location, I mean exactly their location.”

“The biggest benefit [we’ve seen with Fleetmatics] is the ability to provide better customer service by keeping ourselves accountable.”

Challenges

  • Searched for a GPS fleet management solution in order to:
    • Control fuel costs
    • Increase the productivity of drivers
    • Enhance safety and security of the fleet vehicles and drivers

Use Case

  • Controls fuel costs with Fleetmatics by:
    • Using Idling Alerts to coach drivers in real-time if they idle their vehicles too long
    • Coaching drivers on changing their driving behavior
    • Monitoring fuel card purchases for discrepancies
  • Impacted business success with the following features:
    • Reports
    • Vehicle history
    • Alerts

Results

  • Is very satisfied with Fleetmatics.
  • Lowered operating costs by 50-74% with Fleetmatics.
  • Improves operational efficiencies with Fleetmatics by:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing the Reports and Alerts to curb wasted fuel
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
    • Leveraging the historical data in the various reports to manage and improve customer service
  • Purchased Fleetmatics over the competition because:
    • The software is intuitive and simple to use
    • Fleetmatics offered features the competition did not
    • Fleetmatics’ mobile application
    • Superior reputation and reviews
  • Increased productivity in the following areas with Fleetmatics:
    • Route optimization
    • Billing
    • Timecards
    • Fuel savings
    • Customer service


More to Explore



About Verizon Connect

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

  Verizon Connect Website