TechValidate Research on Verizon Connect

These pages present data that TechValidate has sourced via direct research with verified customers and users of Verizon Connect. TechValidate stands behind the authenticity of all published data. Learn more »



18,998 Customers Surveyed

127,325 Data Points Collected

468 Published TechFacts

108 Published Charts

127 Published Case Studies



Selected Research Highlights


Fleetmatics Customer Testimonial

Information control and access. For my unique business, like many others, the ability to access and record lots of information on each job, each piece of equipment, and each job site, is invaluable.

James Young, Fleet Manager, CMARS Equipment Services

REVEAL Customer Testimonial

REVEAL reduced fuel costs by about 15% while minimizing abuse.

Chris Achorn Sr., Business Owner, Premier Pump & Supply

Fleetmatics LogBook Customer Research

Fleetmatics LogBook Increases Productivity

How much has Fleetmatics LogBook helped your company or department improve against key goals related to Productivity?

More than 30% More than 20% More than 10% Up to 10%

Productivity

Case Study: Small Business Construction Company

Introduction

This case study of a small business construction company is based on a April 2015 survey of Fleetmatics customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The biggest impact has been on dispatching and knowing where the team is”

“(If Fleetmatics went away) It would definitely be missed – we’ve gotten very used to it.”

Challenges

  • Sought out a GPS Fleet Management Solution for the following reasons:
    • Increase the productivity of their drivers
    • Improve customer service and response times
    • Control fuel costs
    • Enhance safety and security of their fleet vehicles and drivers
  • Address the following challenges with Fleetmatics:
    • Low visibility of vehicles and drivers
    • Inefficient dispatching and routing
    • Increasing payroll and overtime costs

Use Case

  • Saved money by utilizing the following from Fleetmatics:
    • Maintaining up to the minute visibility of fleet location for better routing and dispatching
    • Utilizing Reports and Alerts to gain insights into their business
    • Coaching drivers on speeding and harsh driving to improve safety and minimize vehicle wear and tear
  • Saved time and money with the following Fleetmatics’ features:
    • Route Replay
    • Live Map
    • Mobile App

Results

  • Chose Fleetmatics over the competition because of the following:
    • Association rebate
  • Improved the following areas using Fleetmatics:
    • Route optimization
    • Dispatching
    • Customer service

Fleetmatics Helps Large Companies Cut Payroll Costs

By what percentage were you able to reduce payroll and overtime costs by using Fleetmatics?

10% or more: 61%
Less than 10%: 39%

Fleetmatics WORK Case Study: Hidden Fence Company

Introduction

This case study of Hidden Fence Company is based on a July 2014 survey of Fleetmatics WORK (formerly Connect2Field) customers by TechValidate, a 3rd-party research service.

“Fleetmatics is a tool which does more than previous tools of this type. We rely on the data provided to watch for fluctuation and variation in field worker performance.”

“We have a long term symbiotic relationship with Fleetmatics. Minor changes are often worked into the software, improving our experience and all future users’ experience.”

Challenges

  • Helped resolve the following challenges by using Fleetmatics WORK:
    • Inefficient scheduling

Use Case

  • Purchased Fleetmatics WORK over other competitive products because of the following:
    • Overall performance
    • Value-for-price
  • Improved the following since using Fleetmatics WORK:
    • Billing
    • Inventory
    • Scheduling
    • Customer service
  • The following features of Fleetmatics WORK impacted their business success:
    • Accounting integration
    • Electronic invoices
    • Scheduling & dispatching
    • Client management
    • Customer signature capture
    • Mobile app

Results

  • Very satisfied with Fleetmatics WORK
  • Lowered operating costs by 11 -20% since using Fleetmatics WORK
  • Since using Fleetmatics WORK they have saved time and money in the following ways:
    • Reduced payroll expenses
    • Increased worker productivity
    • Improved customer service and response time
  • Agreed with the following statements:
    • Using Fleetmatics WORK has provided a great return on investment for business
    • Fleetmatics WORK has made it easier to run and manage multiple jobs at one time
    • They would recommend Fleetmatics WORK to other businesses
    • Fleetmatics WORK has provided significant cost savings
    • They saved a lot of time by using Fleetmatics WORK
    • Fleetmatics WORK helps capture more jobs


More to Explore



About Verizon Connect

Guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

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