104 Customers Surveyed
468 Data Points Collected
54 Published TechFacts
15 Published Charts
1 Published Case Study
FINEOS Case Study
This case study of a Global 500 banking insurance division is based on a June 2021 survey of FINEOS customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.
“Enabled work from home for claims team members well prior to pandemic, improved productivity during pandemic, will support our Future of Work strategy. "
The business challenges that led the profiled company to evaluate and ultimately select FINEOS:
The key features and functionalities of FINEOS that the surveyed company uses:
The surveyed company achieved the following results with FINEOS:
FINEOS Customer Testimonial
One highlight of FINEOS Claims is the process/workflow which manages the claim through the Claims team from receiving the claim through to approval/payment or decline. The process is very simple, clear and works every time and it’s easy to tell where a claim is in the process. The data is fantastic, either for analysing historical performance or creating a dashboard of current claims in the system.
— Product Manager, Federal Government
FINEOS Customer Research
How does the FINEOS Platform enable Operational Efficiencies for your organization?
| Increased process accuracy and reduced process redundancy means faster service |
|
|
| Skilled staff spend less time on routine tasks, freeing them to concentrate on critical activity |
|
|
| Straight-through processing and automatic resolution of tasks reduce manual processes |
|
|
| Tasks can shift from IT to Business utilizing pre-configured standard forms, workflows, dashboards and reports |
|
