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TechValidate Research on Experian Health

These pages present data that TechValidate has sourced via direct research with verified customers and users of Experian Health. TechValidate stands behind the authenticity of all published data. Learn more »



596 Customers Surveyed

3,468 Data Points Collected

83 Published TechFacts

54 Published Charts

1 Published Case Study



Selected Research Highlights


Contract Manager Customer Research

What is your overall experience with Experian Health’s Contract Manager for Hospitals and Health System?

Excellent
36%
Satisfied
36%
Acceptable
18%
Somewhat Dis-satisfied
9%
Dis-satisfied
0%

Experian Health Customer Review

4.5/5 Stars

Why is offering an online bill pay/self-service portal important for patient engagement?

Fewer touchpoints and flexibility.

Experian Health Customer Satisfaction Rating

A Compliance Officer at an educational institution would be very likely to recommend Experian Health for this reason:

Experian Health provides excellent information about payer policies and guidance.

Experian Health Case Study

Kaiser Permanente

Introduction

This case study of Kaiser Permanente is based on a September 2017 survey of Experian Health customers by TechValidate, a 3rd-party research service.

“Experian Health is supportive, collaborative, and have helped our organization develop groundbreaking new processes.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Experian Health:

  • Agrees with the following regarding patient self-servicing:
    • Self-servicing is a revenue-generating initiative more so than a cost reduction one: somewhat agree
    • Self-servicing is a cost reduction initiative more so than a revenue generating one: agree

Use Case

The key features and functionalities of Experian Health that the surveyed company uses:

  • Is currently using data and analytics to customize messaging and communication channels and engagement for each of their patients.
  • Rates the importance of the following products in a patient portal for creating a self-servicing environment:
    • Patient estimations: very important
    • Flexible communication options (SMS, Text, Email, IVR and computer-based dialers): extremely important
    • Applying for financial assistance: extremely important
    • Leveraging data to personalize the patient experience: important

Results

The surveyed company achieved the following results with Experian Health:

  • Agrees that creating a self-servicing environment for their patients via a patient portal is a somewhat important organizational priority.
  • Reports that patient collections (outside of payer/charity collections) represent Up to 25% of total revenues.

Contract Manager Customer Research

Please rank your satisfaction with the features and functionality of Experian Health’s Contract Manager for Hospitals and Health System:

Excellent Satisfied Acceptable Somewhat Dis-satisfied Dis-satisfied
Expected vs Allowed Amount variance accuracy

27%

55%

18%

0%

0%

Contract Definition

17%

50%

25%

8%

0%

Claims Workflow

27%

64%

0%

9%

0%

Filters/Drill Down Capability

45%

44%

11%

0%

0%

Reporting and Analytics

26%

58%

8%

8%

0%

Single/Bulk Appeals

20%

60%

10%

0%

10%

Contract Analysis-What If Scenarios

20%

60%

20%

0%

0%



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About Experian Health

Experian Health is powered by the strong healthcare heritage of our legacy companies, plus the deep data and analytics capabilities of Experian. U.S. hospitals—along with thousands of medical practices, labs, pharmacies, and other risk-bearing entities—are making smarter business decisions, boosting their bottom lines and strengthening patient relationships. Our clients have discovered the value of our revenue cycle management, identity management, patient engagement and care management solutions to power opportunities in the new era of value-based reimbursement.

Experian Health Website   Experian Health Website