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TechValidate Research on Experian Health

These pages present data that TechValidate has sourced via direct research with verified customers and users of Experian Health. TechValidate stands behind the authenticity of all published data. Learn more »



596 Customers Surveyed

3,468 Data Points Collected

83 Published TechFacts

54 Published Charts

1 Published Case Study



Selected Research Highlights


Experian Health Customer Statistic

87% of surveyed customers agree that patient scheduling is important in a patient portal for creating a self-servicing environment.

87%

Experian Health Case Study

Kaiser Permanente

Introduction

This case study of Kaiser Permanente is based on a September 2017 survey of Experian Health customers by TechValidate, a 3rd-party research service.

“Experian Health is supportive, collaborative, and have helped our organization develop groundbreaking new processes.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Experian Health:

  • Agrees with the following regarding patient self-servicing:
    • Self-servicing is a revenue-generating initiative more so than a cost reduction one: somewhat agree
    • Self-servicing is a cost reduction initiative more so than a revenue generating one: agree

Use Case

The key features and functionalities of Experian Health that the surveyed company uses:

  • Is currently using data and analytics to customize messaging and communication channels and engagement for each of their patients.
  • Rates the importance of the following products in a patient portal for creating a self-servicing environment:
    • Patient estimations: very important
    • Flexible communication options (SMS, Text, Email, IVR and computer-based dialers): extremely important
    • Applying for financial assistance: extremely important
    • Leveraging data to personalize the patient experience: important

Results

The surveyed company achieved the following results with Experian Health:

  • Agrees that creating a self-servicing environment for their patients via a patient portal is a somewhat important organizational priority.
  • Reports that patient collections (outside of payer/charity collections) represent Up to 25% of total revenues.

Experian Health Customer Review

Why is offering an online bill pay/self-service portal important for patient engagement?

Better patient experience.

How has Experian Health’s Collection Product Suite changed your engagement with patients and consumers?

We are able to verify in real-time, which we did not have before.

Contract Manager Customer Research

Has your organization ever received a product demonstration of the Experian Health Contract Manager and Contract Analysis solution?

Yes
35%
Yes, but I would like to have another demo
1%
No
56%
No, I would like to learn more about this solution
8%

Contract Manager Customer Research

If a claim triggers an edit in your current clearinghouse solution, are the corrections also made in your Practice Management System?

Yes: 62%
No: 38%


More to Explore



About Experian Health

Experian Health is powered by the strong healthcare heritage of our legacy companies, plus the deep data and analytics capabilities of Experian. U.S. hospitals—along with thousands of medical practices, labs, pharmacies, and other risk-bearing entities—are making smarter business decisions, boosting their bottom lines and strengthening patient relationships. Our clients have discovered the value of our revenue cycle management, identity management, patient engagement and care management solutions to power opportunities in the new era of value-based reimbursement.

Experian Health Website   Experian Health Website