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TechValidate Research on Experian Health

These pages present data that TechValidate has sourced via direct research with verified customers and users of Experian Health. TechValidate stands behind the authenticity of all published data. Learn more »



596 Customers Surveyed

3,468 Data Points Collected

83 Published TechFacts

54 Published Charts

1 Published Case Study



Selected Research Highlights


Experian Health Customer Satisfaction Rating

An IT Analyst at a large enterprise health care company would be very likely to recommend Experian Health for this reason:

Experian is a great company to work with, we only use Real Time Eligibility and Estimates, but I know they have more great products to offer. Their customer service and products have improved greatly over the past couple of years.

Experian Health Case Study

Kaiser Permanente

Introduction

This case study of Kaiser Permanente is based on a September 2017 survey of Experian Health customers by TechValidate, a 3rd-party research service.

“Experian Health is supportive, collaborative, and have helped our organization develop groundbreaking new processes.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Experian Health:

  • Agrees with the following regarding patient self-servicing:
    • Self-servicing is a revenue-generating initiative more so than a cost reduction one: somewhat agree
    • Self-servicing is a cost reduction initiative more so than a revenue generating one: agree

Use Case

The key features and functionalities of Experian Health that the surveyed company uses:

  • Is currently using data and analytics to customize messaging and communication channels and engagement for each of their patients.
  • Rates the importance of the following products in a patient portal for creating a self-servicing environment:
    • Patient estimations: very important
    • Flexible communication options (SMS, Text, Email, IVR and computer-based dialers): extremely important
    • Applying for financial assistance: extremely important
    • Leveraging data to personalize the patient experience: important

Results

The surveyed company achieved the following results with Experian Health:

  • Agrees that creating a self-servicing environment for their patients via a patient portal is a somewhat important organizational priority.
  • Reports that patient collections (outside of payer/charity collections) represent Up to 25% of total revenues.

Contract Manager Customer Research

What features and functionality are important in a payer contract manager solution for your organization?

Extremely Important Very Important Important Somewhat Important Not at all Important

Expected Amount vs. Allowed Amount variance accuracy
Claims Workflow
Line Item Claim Valuation and Payment Information
Ability to perform bulk appeals
Filtering/Drill Down Capabilities
Analytics and Reporting
Cost Reporting
Self-Service Contract Definition
Vendor provided Contract Definition
Contract Analysis-What If Analysis

Experian Health Customer Statistic

91% of surveyed customers agree that online bill payment is very important in a patient portal for creating a self-servicing environment.

91%

Contract Manager Customer Research

Which of the following Revenue Cycle objectives are important for your organization?

Contract Definition and Reimbursement Analysis
69%
Population Management and Cost Reporting
34%
Shared Risk and ACO Reimbursement
27%
Denial Management and Analytics
89%
Bundled Payment Reimbursement
35%
Analytics and Reporting
69%


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About Experian Health

Experian Health is powered by the strong healthcare heritage of our legacy companies, plus the deep data and analytics capabilities of Experian. U.S. hospitals—along with thousands of medical practices, labs, pharmacies, and other risk-bearing entities—are making smarter business decisions, boosting their bottom lines and strengthening patient relationships. Our clients have discovered the value of our revenue cycle management, identity management, patient engagement and care management solutions to power opportunities in the new era of value-based reimbursement.

Experian Health Website   Experian Health Website