Esquire Customer Research
Before you began using EsquireConnect, what was most challenging about managing the deposition process?
| Misplaced invoices, transcripts, exhibits, or video discs |
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| Sharing setting details with others |
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| When someone left the firm or team, concern about lost information |
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| Scheduling conflicts |
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| Forgot to ask for certain services, such as a videographer or interpreter |
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| Other |
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Esquire Customer Research
| Preferred rate structure across locations |
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| Ongoing stewardship and performance reporting |
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| Direct invoicing, including a variety of formats |
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| Single point of contact for scheduling |
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| A complete view of counsel's deposition activities and documents (by case, by firm) |
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| A wide range of metrics helps detect cost efficiencies |
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Esquire Customer Research
| No economies of scale to leverage opportunities for cost management |
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| Metrics and trends were often impossible to determine |
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| Transparency was virtually impossible with ad hoc relationships and multiple firms |
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| Difficult to identify and establish best deposition practices across multiple firms |
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| Varied workflow processes introduced uncertainty and lack of visibility |
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Esquire Customer Research
What are the top Esquire services that you utilize for complex case needs?
| Esquire eDepository |
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| Remote Court Reporting |
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| Video Depositions |
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| EsquireConnect Client Portal |
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| Exhibit Management & Presentment |
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| Case Management Services |
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| In-Proceeding Support for Remote Depositions |
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| Remote Technician |
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| Interpretation Services |
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| Cross-Border Court Reporting |
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Esquire Customer Research
What are the top Esquire services that you utilize for complex case needs?
| Esquire eDepository |
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| Remote Court Reporting |
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| Video Depositions |
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| EsquireConnect Client Portal |
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| Exhibit Management & Presentment |
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| Case Management Services |
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| In-Proceeding Support for Remote Depositions |
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| Remote Technician |
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| Interpretation Services |
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| Cross-Border Court Reporting |
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Esquire Customer Research
What are the top challenges an Esquire Case Manager has been able to solve for you?
| Scheduling and managing depositions was difficult and time consuming |
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| No single point of contact to coach and manage the process |
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| Lack of access to local offices and coverage in any location |
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| Needed court reporters with complex case experience, real time reporting, advanced certification |
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| Lack of consistent processes in place for managing depositions |
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| Inconsistent service quality |
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| Other |
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Esquire Customer Research
In what practice areas did you utilize Esquire’s Case Manager services?
| Construction Defect Litigation |
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| Commercial Litigation |
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| IP Litigation |
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| Class Actions & Mass Tort Litigation |
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| Product Liability Litigation |
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| Employment Litigation |
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| Securities and Finance Litigation |
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| Other |
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Esquire Customer Research
What is most challenging about litigating complex cases?
| Scheduling is complex and constantly moving |
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| Vast amounts of information and paperwork |
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| Cases typically involve a large number of parties |
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| Variety of technical opinions from expert witnesses on both sides |
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Esquire Customer Research
| High level of responsiveness |
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| More streamlined, reliable communication |
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| Simplifies scheduling |
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| Reduced time/effort dedicated by firm staff |
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| Reduction of logistical issues and mistakes |
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| Expedited transcript delivery |
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| Case knowledge |
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Esquire Customer Research
| Scheduling and managing depositions was difficult and time consuming |
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| No single point of contact to coach and manage the process |
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| Lack of access to local offices and coverage in any location |
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| Needed court reporters with complex case experience, real time reporting, advanced certification |
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| Lack of consistent process in place for managing depositions |
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| Inconsistent service quality |
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Esquire Customer Research
What were some of your primary concerns regarding online proceedings?
| Lack of access to remote/virtual technology, especially for the witness |
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| How to manage exhibits before, during, and after the proceeding |
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| How to effectively advise and support my witness if we're not in the same room |
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| Lack of consistent processes in place for managing an online deposition |
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| Security of deposition |
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| How to schedule a remote/online proceeding |
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| Lack of court reporter experience in remote court reporting |
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| Unsure if a remote deposition is lawful in my state |
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Esquire Customer Research
What are some of the driving factors for moving your law firm’s cases forward since March 2020?
| Client pressure |
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| Essential judicial business |
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| Urgency of matter |
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| Caseload keeps growing |
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| I want to keep working (billable hours) |
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| Anticipated future workload |
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Esquire Customer Research
What are some of the driving factors for moving your law firm’s cases forward since March 2020?
| I want to keep working (billable hours) |
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| Urgency of matter |
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| Caseload keeps growing |
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| Anticipated future workload |
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| Essential judicial business |
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| Client pressure |
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Esquire Customer Research
What benefits have you realized using Esquire’s services and solutions?
| Easier scheduling, access to repository reporting, calendar management and invoice management |
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| Increased confidence that the deposition process will be handled efficiently |
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| Quality certified transcripts and exhibits package |
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| Improved law firm staff efficiencies, saving valuable time and energy managing depositions |
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| Competitive advantage with high quality and consistent depositions |
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| Saves our law firm staff valuable time and energy so we can focus on our clients |
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| Reduced risk knowing that our clients' information is secure |
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| Reduced costs through the use of technology |
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