TechValidate Research on Esquire

11 Charts


Esquire Customer Research

Top Esquire Services Utilized for Complex Case Needs

What are the top Esquire services that you utilize for complex case needs?

Esquire eDepository
62%
Remote Court Reporting
57%
Video Depositions
56%
EsquireConnect Client Portal
45%
Exhibit Management & Presentment
39%
Case Management Services
31%
In-Proceeding Support for Remote Depositions
23%
Remote Technician
16%
Interpretation Services
12%
Cross-Border Court Reporting
3%

Esquire Customer Research

Top Esquire Services Utilized for Complex Case Needs

What are the top Esquire services that you utilize for complex case needs?

Esquire eDepository
62%
Remote Court Reporting
57%
Video Depositions
56%
EsquireConnect Client Portal
45%
Exhibit Management & Presentment
39%
Case Management Services
31%
In-Proceeding Support for Remote Depositions
23%
Remote Technician
16%
Interpretation Services
12%
Cross-Border Court Reporting
3%

Esquire Customer Research

Top Challenges an Esquire Case Manager Solves for Law Firms

What are the top challenges an Esquire Case Manager has been able to solve for you?

Scheduling and managing depositions was difficult and time consuming
51%
No single point of contact to coach and manage the process
49%
Lack of access to local offices and coverage in any location
39%
Needed court reporters with complex case experience, real time reporting, advanced certification
33%
Lack of consistent processes in place for managing depositions
28%
Inconsistent service quality
17%
Other
7%

Esquire Customer Research

Top Litigation Practice Areas where Esquire’s Case Management Services are Used

In what practice areas did you utilize Esquire’s Case Manager services?

Construction Defect Litigation
51%
Commercial Litigation
33%
IP Litigation
11%
Class Actions & Mass Tort Litigation
8%
Product Liability Litigation
8%
Employment Litigation
5%
Securities and Finance Litigation
4%
Other
14%

Esquire Customer Research

Top Challenges When Litigating Complex Cases

What is most challenging about litigating complex cases?

Scheduling is complex and constantly moving
75%
Vast amounts of information and paperwork
70%
Cases typically involve a large number of parties
68%
Variety of technical opinions from expert witnesses on both sides
25%

Esquire Customer Research

Top Benefits Experienced with a Dedicated Esquire Case Manager

High level of responsiveness
87%
More streamlined, reliable communication
69%
Simplifies scheduling
67%
Reduced time/effort dedicated by firm staff
51%
Reduction of logistical issues and mistakes
49%
Expedited transcript delivery
40%
Case knowledge
29%

Esquire Customer Research

Top Challenges Experienced that an Esquire Case Manager Has Helped Solve

Scheduling and managing depositions was difficult and time consuming
51%
No single point of contact to coach and manage the process
49%
Lack of access to local offices and coverage in any location
39%
Needed court reporters with complex case experience, real time reporting, advanced certification
33%
Lack of consistent process in place for managing depositions
28%
Inconsistent service quality
17%

Esquire Customer Research

Primary concerns regarding online proceedings

What were some of your primary concerns regarding online proceedings?

Lack of access to remote/virtual technology, especially for the witness
57%
How to manage exhibits before, during, and after the proceeding
54%
How to effectively advise and support my witness if we're not in the same room
46%
Lack of consistent processes in place for managing an online deposition
27%
Security of deposition
27%
How to schedule a remote/online proceeding
15%
Lack of court reporter experience in remote court reporting
11%
Unsure if a remote deposition is lawful in my state
1%

Esquire Customer Research

Driving factors for moving cases forward since March 2020

What are some of the driving factors for moving your law firm’s cases forward since March 2020?

Client pressure
29%
Essential judicial business
34%
Urgency of matter
44%
Caseload keeps growing
38%
I want to keep working (billable hours)
57%
Anticipated future workload
36%

Esquire Customer Research

Driving factors for moving law firm cases forward since March 2020

What are some of the driving factors for moving your law firm’s cases forward since March 2020?

I want to keep working (billable hours)
57%
Urgency of matter
44%
Caseload keeps growing
38%
Anticipated future workload
36%
Essential judicial business
34%
Client pressure
29%

Esquire Customer Research

Top Benefits

What benefits have you realized using Esquire’s services and solutions?

Easier scheduling, access to repository reporting, calendar management and invoice management
76%
Increased confidence that the deposition process will be handled efficiently
66%
Quality certified transcripts and exhibits package
66%
Improved law firm staff efficiencies, saving valuable time and energy managing depositions
51%
Competitive advantage with high quality and consistent depositions
48%
Saves our law firm staff valuable time and energy so we can focus on our clients
45%
Reduced risk knowing that our clients' information is secure
34%
Reduced costs through the use of technology
27%



More Research on Esquire