TechValidate Research on Esquire

Introduction

This case study is based on a November 2020 survey of Esquire customers who used Esquire Case Management Services for large cases by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led Weinberg, Wheeler. Hudgins, Gunn & Dial to evaluate and ultimately select Esquire:

• Cases typically involve a large number of parties
• There are vast amounts of information and paperwork
• Scheduling is complex and constantly moving

Use Case

Practice areas where Esquire’s Case Management Services were utilized:

• Construction Defect Litigation

In addition to Case Management Services, these are the top Esquire services utilized for complex case needs:

• EsquireConnect Client Portal
• Esquire eDepository
• Remote Court Reporting
• In-Proceeding Support for Remote Depositions
• Remote Technician
• Video Depositions

Results

Top challenges that our Esquire Case Manager has helped us solve:

• Scheduling and managing depositions being difficult and time consuming
• A lack of access to local offices and coverage in any location
• Not having a single point of contact to coach and manage the process

We realized the following benefits working with our dedicated Esquire Case Manager:

• High level of responsiveness
• More streamlined, reliable communication
• Simplified scheduling

We are extremely satisfied with the following services provided by our Esquire Case Manager:

• Ease of scheduling proceedings
• On-demand assistance on high-profile and large cases
• Clarifies client expectations and standing orders
• Ensures timely transcript delivery
• Ensures invoice accuracy