Esquire Universal Property & Casualty Insurance Company

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Esquire Case Study

Universal Property & Casualty Insurance Company

Introduction

This case study is based on a June 2022 survey by Techvalidate, a 3rd-party research service, of Esquire customers who use EsquireConnect to manage the deposition process.

“With EsquireConnect, the cancellation process is a breeze and online services are user friendly. If I need to make a call, I’m never on hold and my question is answered immediately.”

Challenges

The key business challenge that led Universal Property & Casualty Insurance to evaluate and ultimately use EsquireConnect:

Clarifying specific services

Use Case

The key features and functions of EsquireConnect that Universal Property & Casualty Insurance uses:

Scheduling
Rescheduling/cancellation
Exhibit upload
Retrieve transcripts/videos

Results

Universal Property & Casualty Insurance achieved the following results using EsquireConnect:

Reduced time scheduling each deposition by 11-15 minutes
Faster, more accurate scheduling
Quick rescheduling/cancellation
Fast retrieval of transcripts and/or videos

Universal Property & Casualty Insurance strongly agrees with the following EsquireConnect benefits:

Fewer scheduling errors
Reminds me which services I need when scheduling depositions
Scheduling remote depositions is simple
Using EsquireConnect’s repository means I don’t need to receive paper or DVDs anymore
EsquireConnect’s team scheduling feature helps my team manage depositions with greater ease

About Esquire

Esquire, a national provider of court reporting services and technology, helps law firms, insurance companies and corporate legal departments get depositions right every time. No matter where your deposition occurs, you want a worry-free, personal experience that yields quick, accurate transcripts, more value for your money, and the chance to do your best work. With a fresh eye on the future and technology to make your life easier, we do depositions differently.

Learn More:

Esquire Deposition Solutions

TechValidate Research on Esquire