TechValidate Research on Esquire

Introduction

This case study of GEICO is based on a March 2020 survey of Esquire customers by TechValidate, a 3rd-party research service.

Challenges

The key business challenges that led GEICO to evaluate and ultimately select Esquire:

• A lack of consistent processes in place for managing depositions
• Scheduling and managing depositions was difficult and time-consuming
• A lack of access to local offices and coverage
• A lack of transparent and consistent pricing
• Needed court reporters that have a high-level of expertise (i.e. realtime, special technical training)
• Inconsistent service quality
• No local relationship

Use Case

The key features and functionalities of Esquire that GEICO uses:

• EsquireConnect Client Portal
• Video Conferencing
• Esquire Digital Exhibits
• Esquire eDepository
• Remote Court Reporting
• Realtime Court Reporting
• Video Depositions
• Interpretation Services

Results

GEICO achieved the following results with Esquire:

• We found that working with Esquire:
  • Delivered high-quality, consistent and reliable deposition services.
  • Takes the hassles of depositions off my “to do” list, allowing us to focus on the case.
  • We were offered top-notch facilities, tools, and support services in their expansive offices.
  • We received global service from local teams who connect with our staff, and provide turnkey services.
  • Delivered high-quality certified transcripts and exhibits package.
  • Reduced risk knowing that their clients’ information is secure.

• We realized the following business outcomes using Esquire’s services and solutions:
  • Reduced costs through the use of technology.
  • Time savings of 4 – 6 hours per week.
  • A competitive advantage with high quality and consistent depositions.
  • Easier scheduling, access to repository reporting, calendar management, and invoice management.
  • Increased confidence that the deposition process will be handled efficiently.