TechValidate Research on Esquire


Esquire Case Study

GEICO

Introduction

This case study of GEICO is based on a March 2020 survey of Esquire customers by TechValidate, a 3rd-party research service.

“Esquire has made scheduling and keeping track of depositions easy. The relationship we have built with Esquire employees makes the process smooth.”

Challenges

The key business challenges that led GEICO to evaluate and ultimately select Esquire:

  • A lack of consistent processes in place for managing depositions
  • Scheduling and managing depositions was difficult and time-consuming
  • A lack of access to local offices and coverage
  • A lack of transparent and consistent pricing
  • Needed court reporters that have a high-level of expertise (i.e. realtime, special technical training)
  • Inconsistent service quality
  • No local relationship

Use Case

The key features and functionalities of Esquire that GEICO uses:

  • EsquireConnect Client Portal
  • Video Conferencing
  • Esquire Digital Exhibits
  • Esquire eDepository
  • Remote Court Reporting
  • Realtime Court Reporting
  • Video Depositions
  • Interpretation Services

Results

GEICO achieved the following results with Esquire:

  • We found that working with Esquire:
    • Delivered high-quality, consistent and reliable deposition services.
    • Takes the hassles of depositions off my “to do” list, allowing us to focus on the case.
    • We were offered top-notch facilities, tools, and support services in their expansive offices.
    • We received global service from local teams who connect with our staff, and provide turnkey services.
    • Delivered high-quality certified transcripts and exhibits package.
    • Reduced risk knowing that their clients’ information is secure.
  • We realized the following business outcomes using Esquire’s services and solutions:
    • Reduced costs through the use of technology.
    • Time savings of 4 – 6 hours per week.
    • A competitive advantage with high quality and consistent depositions.
    • Easier scheduling, access to repository reporting, calendar management, and invoice management.
    • Increased confidence that the deposition process will be handled efficiently.




About This Data

This data was sourced directly from verified users of Esquire by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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