TechValidate Research on Esquire

Introduction

This case study of Liberty Mutual Insurance is based on a March 2020 survey of Esquire customers by TechValidate, a 3rd-party research service.

Challenges

The key business challenges that led Liberty Mutual Insurance to evaluate and ultimately select Esquire:

• A lack of consistent processes in place for managing depositions
• A lack of access to local offices and coverage
• A lack of transparent and consistent pricing

Use Case

The key features and functionalities of Esquire that Liberty Mutual Insurance uses:

• Realtime Court Reporting

Results

Liberty Mutual Insurance achieved the following results with Esquire:

• We found that working with Esquire:
  • Delivered high-quality, consistent and reliable deposition services.
  • Takes the hassles of depositions off my “to do” list, allowing us to focus on the case.
  • We received global services from local teams who connect with our staff, and provide turnkey services.
  • Delivered high-quality certified transcripts and exhibits package.
• We realized the following business outcomes using Esquire’s service and solutions:
  • Time savings of 1 – 2 hours per week.
  • Easier scheduling, access to repository reporting, calendar management, and invoice management.
  • Increased confidence that the deposition process will be handled efficiently.