TechValidate Research on Esquire


Esquire Case Study

Hunt Ortmann Palffy Nieves Darling & Mah, Inc.

Introduction

This case study is based on a November 2020 survey of Esquire customers who used Esquire Case Management Services for large cases by TechValidate, a 3rd-party research service.

“Our Esquire Case Manager is available, professional, and provides quick response and follow through.”

Challenges

The business challenges that led Hunt Ortmann Palffy Nieves Darling & Mah to evaluate and ultimately select Esquire:

  • Cases typically involve a large number of parties
  • There are vast amounts of information and paperwork
  • Scheduling is complex and constantly moving
  • Variety of technical opinions from expert witnesses on both sides

Use Case

Practice areas where Esquire’s Case Management Services were utilized:

  • Employment Litigation
  • Construction Defect Litigation

In addition to Case Management Services, these are the top Esquire services utilized for complex case needs:

  • EsquireConnect Client Portal
  • Esquire eDepository
  • In-Proceeding Support for Remote Depositions
  • Video Depositions

Results

Top challenges that our Esquire Case Manager helped us solve:

  • Lack of access to local offices and coverage in any location
  • Inconsistent service quality
  • Not having a single point of contact to coach and manage the process

We realized the following benefits working with our dedicated Esquire Case Manager:

  • High level of responsiveness
  • More streamlined, reliable communication
  • Reduction of logistical issues and mistakes
  • Reduced time/effort dedicated by firm staff
  • Case knowledge
  • Simplified scheduling
  • Expedited transcript delivery

We are extremely satisfied with the following services provided by our Esquire Case Manager:

  • Ease of scheduling proceedings
  • On-demand assistance on high-profile and large cases
  • Ensures timely transcript delivery
  • Ensures invoice accuracy




About This Data

This data was sourced directly from verified users of Esquire by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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