TechValidate Research on Esquire

Introduction

This case study of Will Ferguson & Associates is based on a March 2020 survey of Esquire customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led Will Ferguson & Associates to evaluate and ultimately select Esquire:

• A lack of access to local offices and coverage
• Needed court reporters that have a high-level of expertise (i.e. realtime, special technical training)
• Inconsistent service quality
• No local relationship

Use Case

The key features and functionalities of Esquire that Will Ferguson & Associates uses:

• Realtime Court Reporting
• Video Depositions

Results

Will Ferguson & Associates achieved the following results with Esquire:

• We found that working with Esquire:
  • Delivered high-quality, consistent, and reliable deposition services.
  • Delivered high-quality certified transcripts and exhibits package.
  • Takes the hassles of depositions off my “to do” list, allowing us to focus on the case.
  • We are offered top-notch facilities, tools, and support services in their expansive offices.
  • We received global services from local teams who connect with our staff, and provide turnkey services.
• We realized the following business outcomes using Esquire’s services and solutions:
  • Competitive advantage with high quality and consistent depositions.
  • Increased confidence that the deposition process will be handled efficiently.