TechValidate Research on Esquire

Introduction

This case study is based on a November 2020 survey of Esquire customers who used Esquire Case Management Services for large cases by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led Cole, Scott & Kissane to evaluate and ultimately select Esquire:

• Cases typically involve a large number of parties
• There are vast amounts of information and paperwork
• Scheduling is complex and constantly moving
• Case law and shifting regulations need to be considered
• Variety of technical opinions from expert witnesses on both sides

Use Case

Practice areas where Esquire’s Case Management services were utilized:

• Construction Defect Litigation
• Civil Rights Litigation

In addition to Case Management Services, these are the top Esquire services utilized for complex case needs:

• EsquireConnect Client Portal
• Esquire eDepository
• Remote Court Reporting
• Exhibit Management & Presentment
• Video Depositions

Results

We realized the following benefits working with our dedicated Esquire Case Manager:

• High level of responsiveness
• More streamlined, reliable communication
• Reduction of logistical issues and mistakes
• Reduced time/effort dedicated by firm staff
• Case knowledge
• Simplified scheduling
• Expedited transcript delivery

We are extremely satisfied with the following services provided by our Esquire Case Manager:

• Ease of scheduling proceedings
• On-demand assistance on high-profile and large cases
• Clarifies client expectations and standing orders
• Ensures timely transcript delivery
• Ensures invoice accuracy