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TechValidate Research on ESET Security Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of ESET Security Solutions. TechValidate stands behind the authenticity of all published data. Learn more »



26,234 Customers Surveyed

233,697 Data Points Collected

823 Published TechFacts

209 Published Charts

187 Published Case Studies



Featured Research Collections for ESET Security Solutions

Curated collections and slideshows of TechValidate research data on ESET Security Solutions.



Selected Research Highlights


ESET Security Solutions Customer Research

64% of Trend Micro Customers saw ROI within 6 months after deploying ESET

Please estimate how long did it take to realize a return on your investment with ESET security solutions?

0-3 months: 39%
4-6 months: 25%
7-9 months: 18%
10-12 months: 14%
13-18 months: 4%

ESET Security Solutions Case Study

Durham Mental Health Services

Introduction

This case study of Durham Mental Health Services is based on a January 2016 survey of ESET Security Solutions customers by TechValidate, a 3rd-party research service.

“[With ESET, we’ve spent] less time spent chasing virus / malware infections.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select ESET Security Solutions:

  • Faced the following challenges prior to deploying ESET:
    • Balancing operational efficiency and productivity with strong protection
    • Protecting customer data, organizational data and intellectual property
  • Chose ESET security solutions because of the following features:
    • High malware detection rates with low false positives
    • Light footprint
    • Remote administration dashboard and ease of management

Use Case

The key features and functionalities of ESET Security Solutions that the surveyed company uses:

  • Has the following in their IT environment:
    • SharePoint users: 100-499
    • Servers: 1-24
    • Mobile endpoints: 25-99
    • PCs and laptops: 100-499
    • Total end users: 100-499

Results

The surveyed company achieved the following results with ESET Security Solutions:

  • Replaced the following solution with ESET:
    • Kaspersky
  • Has seen the following operational benefits since deploying ESET security solutions:
    • Prevented possible fraud, theft of data or organizational IP/data
    • Freed IT resources to pursue other projects
    • Lowered help desk volumes
    • Extended useful life of legacy systems (saved costs)
  • Has used ESET to improve their bottom line in the following way:
    • Increasing end user productivity
  • Saved the following with ESET security solutions compared to others on the market:
    • Support: 0-10%
    • Software licensing: 0-10%
    • Time spent: 0-10%
    • Set-up costs: 0-10%
    • Total ESET savings: 0-10%

State University reduced IT overhead and avoided data breaches with ESET deployed

Introduction

This case study of a educational institution is based on a August 2014 survey of ESET Security Solutions customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

Challenges

  • Rated the level of security awareness in their environment:
    • students: aware
    • teachers: aware
    • faculty, staff, administrators: aware
  • Purchased ESET security solutions for the following reasons:
    • High malware detection rates with low false positives
    • Light footprints
    • Positive reputation in the IT world
    • Value

Use Case

  • Uses the following ESET products:
    • Endpoint protection
  • Included in their IT environment:
    • windows PCs/laptops: 25-99
    • apple PCs/laptops: 100-499
    • mobile devices/tablets: 100-499
    • servers: 1-24

Results

  • Operational benefits realized by deploying ESET security solutions:
    • Freed IT resources to pursue other projects
    • Extended useful life of legacy systems
  • Deploying ESET has helped the bottom line by:
    • Avoided costly breaches with associated fines
    • Reduced IT overhead

ESET Chosen for Light Footprint, High Detection Rate

What factors led you to choose ESET security solutions? (Select all that apply)

High malware detection rates with low false positives
52%
Light footprint
71%
Remote administration dashboard and ease of management
33%
Positive reputation in the IT world
48%
Third party testing results
14%
Experience with a free home trial version of ESET products
24%
Value
43%
Free U.S.-based customer service
14%
Other
10%

ESET Security Solutions Customer Satisfaction Rating

Aaron Silvers, an IT Specialist at Andy Frain Services, would be very likely to recommend ESET Security Solutions for this reason:

I have used ESET for a very long time. The software I grew up using to protect my PC was Nod32. ESET has proven to be reliable for over a decade. I have also used all the other big shots out there and I always came back to the smaller company. The heuristic technology was just superior. Not only that, but the scanning engine is lightweight and barely affected normal PC use when compared to other ‘System Hoggers’ as I call them. I rarely give a 10 for anything but I have to give it up to ESET because, well, its a great software and [their] customer service is a small but dedicated and friendly team. I have and will continue to let all my friends and family members know that they should use ESET to protect their most precious data.

ESET Security Solutions Customer Satisfaction Rating

Randy Barney, a CEO at RB’s Computer Service, said they would be very likely to recommend ESET Security Solutions for this reason:

We have been using this product for several years and it proves to be very reliable.



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About ESET Security Solutions

ESET is dedicated to developing high-performing security solutions for home users and corporate customers, detecting and disabling all known and emerging forms of malware. ESET advanced security solutions are trusted by businesses and consumers around the world for protection against today's most sophisticated cyber attacks.

ESET Security Solutions Website   ESET Website