TechValidate Research on eSentire

18 Charts


eSentire Customer Research

Rate your confidence in eSentire’s ability to deliver the following Cyber Incident Response capabilities:

Very high Moderately high Neutral Moderately low Very low

Proactive/readiness
Forensics/collection
Investigation/Root Cause Determination
Attacker containment, remediation and recovery
Working with regulators and authorities

eSentire Customer Research

How would you rate your satisfaction with the duration of the first Partner Advisory Board meeting?

Too long: 25%
Too short: 0%
Just right: 25%
Other: 50%

eSentire Customer Research

From a SaaS standpoint which of the following security challenges do you face?

Ongoing management/policy tuning
71%
Detection of Malicious Activity
64%
Compliance
64%
Enforcing policies
53%

eSentire Customer Research

Rank your comfort level of eSentire managing and/or responding to cloud security risks utilizing the following CASB use cases:

Not comfortable at all Somewhat comfortable Very comfortable Don't Know
Misconfiguration

5%

24%

51%

20%

Shadow IT

4%

26%

50%

20%

Identity Access Management (IAM)

4%

21%

56%

19%

Data Loss Prevention (DLP)

3%

27%

50%

20%

Email Security

6%

23%

50%

21%

eSentire Customer Research

When evaluating CASB solutions, what considerations are most important to you?

Extremely important Very important Important Somewhat important Not important
Visibility functionality

45%

39%

14%

2%

0%

Data security functionality

73%

24%

3%

0%

0%

Threat detection and response functionality

72%

22%

5%

1%

0%

Vendor strategy, innovation, and track record

28%

50%

21%

1%

0%

Pricing/sales execution

32%

31%

32%

4%

1%

eSentire Customer Research

What SaaS applications does your organization leverage currently?

Office 365
78%
ServiceNow
14%
G-Suite
16%
Salesforce
33%
Box
11%
Slack
13%
Dropbox
10%
SAP Concur
12%
Other
22%

eSentire Customer Research

As a result of using eSentire Managed Detection and Response, clients in the United Kingdom have realized the following benefits:

An improved overall security posture
94%
A reduction in time to detect threats
69%
A reduction in time to respond/contain threats
69%
An improved regulatory compliance
44%
An improved operational efficiency
31%
A reduction in overall security expenditure
25%

eSentire Customer Research

What eSentire services do you have?

esNETWORK
81%
esENDPOINT
44%
esLOG+ /C Log Sentry
36%
esRECON / Managed Vulnerability Scanning
29%
Advisory Services (vCISO, Security Testing)
16%
Other
4%

eSentire Customer Research

Since partnering with eSentire, my organization is better protected from potential business disruption.

Strongly agree: 68%
Agree: 27%
Neutral: 5%
Disagree: 0%

eSentire Customer Research

Customer SAT – esNETWORK

Please rate your level of satisfaction with eSentire in the following areas.

Extremely satisfied Very satisfied Satisfied Not satisfied
Deployment

51%

33%

16%

0%

Ongoing operations/tuning

49%

35%

15%

1%

Threat detection and response

51%

36%

12%

1%

Security operations center (SOC)

59%

28%

10%

3%

Customer success

49%

37%

13%

1%

eSentire Customer Research

Please rate your level of satisfaction with eSentire in the following areas.

Extremely satisfied Very satisfied Satisfied Not satisfied
Deployment

49%

33%

17%

1%

Ongoing operations/tuning

45%

36%

17%

2%

Threat detection and response

50%

36%

13%

1%

Security operations center (SOC)

56%

30%

12%

2%

Customer success

47%

38%

14%

1%

eSentire Customer Research

What key features/functionality led you to select eSentire over other security service providers?

Industry-leading security technologies
51%
Advanced detection capabilities
55%
Integrated response capabilities
37%
Security expertise
57%
Perceived value/ROI
34%
SOC service levels
47%
Other
9%

eSentire Customer Research

What key features/functionality led you to select eSentire over other security service providers?

Security expertise
57%
Advanced detection capabilities
55%
Industry-leading security technologies
51%
SOC service levels
47%
Integrated response capabilities
37%
Perceived value/ROI
34%
Other
9%

eSentire Customer Research

What benefits have you experienced, or expect to experience, as a result of using eSentire?

An improved overall security posture
91%
A reduction in time to detect threats
73%
A reduction in time to respond/contain threats
64%
An improved regulatory compliance
47%
An improved operational efficiency
34%
A reduction in overall security expenditure
21%
Other
2%

eSentire Customer Research

What brings customers to eSentire?

If you were using another Managed Security Service Provider before eSentire, what prompted you to look at an alternative?

Insufficient detection and response capabilities
29%
Poor customer experience
21%
Service not as advertised
15%
Excessive false positives
9%
Lack of realized ROI
7%
Experienced a breach/missed security event
6%
Other
43%

eSentire Customer Research

Top business challenges driving organizations to choose eSentire Managed Detection and Response:

Limited internal resources and expertise
65%
Increase in business exposure/risk management
52%
Brand or reputation protection
45%
Regulatory requirements
37%
CapEx savings/cost control
9%
Recent security incident
7%

eSentire Customer Research

Top reasons Financial Services organizations chose eSentire over other security service providers:

Security expertise
59%
Advanced detection capabilities
47%
Industry-leading security technologies
44%
SOC service levels
40%
Perceived value/ROI
38%
Integrated response capabilities
35%

eSentire Customer Research

Top reasons organizations chose eSentire over other security service providers:

Security expertise
59%
Advanced detection capabilities
55%
Industry-leading security technologies
54%
SOC service levels
46%
Integrated response capabilities
37%
Perceived value/ROI
33%



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