eSentire Customer Research
Rate your confidence in eSentire’s ability to deliver the following Cyber Incident Response capabilities:
Very high
Moderately high
Neutral
Moderately low
Very low
| Proactive/readiness |
|
| Forensics/collection |
|
| Investigation/Root Cause Determination |
|
| Attacker containment, remediation and recovery |
|
| Working with regulators and authorities |
|
eSentire Customer Research
Rank your comfort level of eSentire managing and/or responding to cloud security risks utilizing the following CASB use cases:
| Not comfortable at all | Somewhat comfortable | Very comfortable | Don't Know | |
|---|---|---|---|---|
| Misconfiguration |
5% |
24% |
51% |
20% |
| Shadow IT |
4% |
26% |
50% |
20% |
| Identity Access Management (IAM) |
4% |
21% |
56% |
19% |
| Data Loss Prevention (DLP) |
3% |
27% |
50% |
20% |
| Email Security |
6% |
23% |
50% |
21% |
eSentire Customer Research
When evaluating CASB solutions, what considerations are most important to you?
| Extremely important | Very important | Important | Somewhat important | Not important | |
|---|---|---|---|---|---|
| Visibility functionality |
45% |
39% |
14% |
2% |
0% |
| Data security functionality |
73% |
24% |
3% |
0% |
0% |
| Threat detection and response functionality |
72% |
22% |
5% |
1% |
0% |
| Vendor strategy, innovation, and track record |
28% |
50% |
21% |
1% |
0% |
| Pricing/sales execution |
32% |
31% |
32% |
4% |
1% |
eSentire Customer Research
As a result of using eSentire Managed Detection and Response, clients in the United Kingdom have realized the following benefits:
| An improved overall security posture |
|
|
| A reduction in time to detect threats |
|
|
| A reduction in time to respond/contain threats |
|
|
| An improved regulatory compliance |
|
|
| An improved operational efficiency |
|
|
| A reduction in overall security expenditure |
|
eSentire Customer Research
Please rate your level of satisfaction with eSentire in the following areas.
| Extremely satisfied | Very satisfied | Satisfied | Not satisfied | |
|---|---|---|---|---|
| Deployment |
51% |
33% |
16% |
0% |
| Ongoing operations/tuning |
49% |
35% |
15% |
1% |
| Threat detection and response |
51% |
36% |
12% |
1% |
| Security operations center (SOC) |
59% |
28% |
10% |
3% |
| Customer success |
49% |
37% |
13% |
1% |
eSentire Customer Research
Please rate your level of satisfaction with eSentire in the following areas.
| Extremely satisfied | Very satisfied | Satisfied | Not satisfied | |
|---|---|---|---|---|
| Deployment |
49% |
33% |
17% |
1% |
| Ongoing operations/tuning |
45% |
36% |
17% |
2% |
| Threat detection and response |
50% |
36% |
13% |
1% |
| Security operations center (SOC) |
56% |
30% |
12% |
2% |
| Customer success |
47% |
38% |
14% |
1% |
eSentire Customer Research
What benefits have you experienced, or expect to experience, as a result of using eSentire?
| An improved overall security posture |
|
|
| A reduction in time to detect threats |
|
|
| A reduction in time to respond/contain threats |
|
|
| An improved regulatory compliance |
|
|
| An improved operational efficiency |
|
|
| A reduction in overall security expenditure |
|
|
| Other |
|
eSentire Customer Research
If you were using another Managed Security Service Provider before eSentire, what prompted you to look at an alternative?
| Insufficient detection and response capabilities |
|
|
| Poor customer experience |
|
|
| Service not as advertised |
|
|
| Excessive false positives |
|
|
| Lack of realized ROI |
|
|
| Experienced a breach/missed security event |
|
|
| Other |
|
eSentire Customer Research
Top business challenges driving organizations to choose eSentire Managed Detection and Response:
| Limited internal resources and expertise |
|
|
| Increase in business exposure/risk management |
|
|
| Brand or reputation protection |
|
|
| Regulatory requirements |
|
|
| CapEx savings/cost control |
|
|
| Recent security incident |
|
