TechValidate Research on eSentire

These pages present data that TechValidate has sourced via direct research with verified customers and users of eSentire. TechValidate stands behind the authenticity of all published data. Learn more »



1,531 Customers Surveyed

10,759 Data Points Collected

97 Published TechFacts

18 Published Charts

6 Published Case Studies



Selected Research Highlights


eSentire Customer Research

Customer SAT – esNETWORK

Please rate your level of satisfaction with eSentire in the following areas.

Extremely satisfied Very satisfied Satisfied Not satisfied
Deployment

51%

33%

16%

0%

Ongoing operations/tuning

49%

35%

15%

1%

Threat detection and response

51%

36%

12%

1%

Security operations center (SOC)

59%

28%

10%

3%

Customer success

49%

37%

13%

1%

eSentire Customer Testimonial

We’re much more aware of things happening on the network. The metrics and weekly reports provide insight into the threats that are constantly probing our network.

Ted Chan, IT Professional, Heartland Farm Mutual

eSentire Case Study

Fennemore Craig

Introduction

This case study of Fennemore Craig is based on a June 2019 survey of eSentire customers by TechValidate, a 3rd-party research service.

“We’ve reduced vulnerabilities with more attention to keeping systems up to date. Now we can regularly update systems proactively to reduce exposure. It is now an expected practice within the firm to update/ upgrade system regularly.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select eSentire:

  • Top business drivers/challenges that led them to select eSentire as their MDR provider:
    • Limited internal resources and expertise
    • Increase in business exposure/risk management
    • CapEx savings/cost control

Use Case

  • eSentire services that the surveyed company uses:
    • esNETWORK
    • esLOG+
    • Managed Vulnerability Service
  • Key features/functionality that led them to select eSentire over other security service providers:
    • Integrated response capabilities
    • Perceived value/ROI
    • SOC service levels

Results

  • The surveyed company achieved the following results with eSentire:
    • An improved overall security posture
    • An improved operational efficiency
    • A reduction in time to detect threats
    • A reduction in time to respond/contain threats
  • Level of satisfaction with eSentire in the following areas:
    • Deployment: Extremely satisfied
    • Ongoing operations/tuning: Extremely satisfied
    • Threat detection and response: Extremely satisfied
    • Security operations center (SOC): Extremely satisfied
    • Customer success: Extremely satisfied
  • They strongly agree that since partnering with eSentire, their organization is better protected from potential business disruption.

eSentire Customer Research

What key features/functionality led you to select eSentire over other security service providers?

Security expertise
57%
Advanced detection capabilities
55%
Industry-leading security technologies
51%
SOC service levels
47%
Integrated response capabilities
37%
Perceived value/ROI
34%
Other
9%

eSentire Case Study

Small Business Financial Services Company

Introduction

This case study of a small business financial services company is based on a June 2019 survey of eSentire customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We have greater visibility into security events in our environment with clear actionable reporting.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select eSentire:

  • Limited internal resources and expertise

Use Case

The key features and functionalities of eSentire that the surveyed company uses:

  • eSentire services they have:
    • esNETWORK
    • esLOG+
    • Managed Vulnerability Service
  • Key features/functionality that led them to select eSentire over other security service providers:
    • Security expertise
    • Perceived value/ROI
    • SOC service levels

Results

The surveyed company achieved the following results with eSentire:

  • An improved overall security posture
  • A reduction in time to respond/contain threats
  • Level of satisfaction with eSentire in the following areas:
    • Deployment: very satisfied
    • Ongoing operations/tuning: satisfied
    • Threat detection and response: satisfied
    • Security Operations Center (SOC): very satisfied
    • Customer success: very satisfied
  • They agree that since partnering with eSentire, their organization is better protected from potential business disruption.

eSentire Customer Testimonial

Integration into our new network was pretty seamless.

IT Manager, Foundation



More to Explore



About eSentire

We've simplified security by delivering an award-winning advanced service tailored to your risk profile. Our human expertise and machine learning approach protects high-risk assets from advanced cyber threats that technology alone can miss. Since launching our managed security service in 2008, we have experienced rapid operational and geographic growth. Our talented and diverse employees work together across our offices worldwide.

  eSentire Website