TechValidate Research on eSentire

These pages present data that TechValidate has sourced via direct research with verified customers and users of eSentire. TechValidate stands behind the authenticity of all published data. Learn more »



1,393 Customers Surveyed

9,849 Data Points Collected

97 Published TechFacts

18 Published Charts

6 Published Case Studies



Selected Research Highlights


eSentire Customer Research

Rate your confidence in eSentire’s ability to deliver the following Cyber Incident Response capabilities:

Very high Moderately high Neutral Moderately low Very low

Proactive/readiness
Forensics/collection
Investigation/Root Cause Determination
Attacker containment, remediation and recovery
Working with regulators and authorities

eSentire Case Study

Kelly Hart & Hallman LLP

Introduction

This case study of Kelly Hart & Hallman LLP is based on a June 2019 survey of eSentire customers by TechValidate, a 3rd-party research service.

Challenges

  • Top business drivers/challenges that led them to select eSentire as their MDR provider:
    • Increase in business exposure/risk management

Use Case

  • eSentire services that the surveyed company uses:
    • esNETWORK
    • esENDPOINT
  • Key features/functionality that led them to select eSentire over other security service providers:
    • Advanced detection capabilities
    • SOC service levels

Results

  • The surveyed company achieved the following results with eSentire:
    • An improved overall security posture
  • Level of satisfaction with eSentire in the following areas:
    • Deployment: Extremely satisfied
    • Ongoing operations/tuning: Extremely satisfied
    • Threat detection and response: Extremely satisfied
    • Security Operations Center (SOC): Extremely satisfied
    • Customer success: Extremely satisfied
  • They strongly agree that since partnering with eSentire, their organization is better protected from potential business disruption.

eSentire Customer Research

What brings customers to eSentire?

If you were using another Managed Security Service Provider before eSentire, what prompted you to look at an alternative?

Insufficient detection and response capabilities
29%
Poor customer experience
21%
Service not as advertised
15%
Excessive false positives
9%
Lack of realized ROI
7%
Experienced a breach/missed security event
6%
Other
43%

eSentire Case Study

Medium Enterprise Insurance Company

Introduction

This case study of a medium enterprise insurance company is based on a June 2019 survey of eSentire customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Overall we have improved our security posture and are confident that everything is secure.”

Challenges

  • Top business drivers/challenges that led them to select eSentire as their MDR provider:
    • Limited internal resources and expertise
    • Brand or reputation protection

Use Case

The key features and functionalities of eSentire that the surveyed company uses:

  • eSentire services they have:
    • esNETWORK
    • esRECON / Managed Vulnerability Scanning
  • Key features/functionality that led them to select eSentire over other security service providers:
    • Industry-leading security technologies
    • Advanced detection capabilities
    • Perceived value/ROI

Results

  • As a result of using eSentire, the surveyed company has experienced the following:
    • Improved overall security posture
    • Improved operational efficiency
    • Reduction in time to detect threats
    • Reduction in time to respond/contain threats
    • Reduction in overall security expenditure
    • Improved regulatory compliance
  • Level of satisfaction with eSentire in the following areas:
    • Deployment: Extremely satisfied
    • Ongoing operations/tuning: Extremely satisfied
    • Threat detection and response: Extremely satisfied
    • Security Operations Center (SOC): Extremely satisfied
    • Customer success: Extremely satisfied
  • They strongly agree that since partnering with eSentire, their organization is better protected from potential business disruption.

eSentire Customer Statistic

99% of surveyed organizations are satisfied with eSentire’s deployment model.

99%

eSentire Customer Testimonial

We have achieved an overall reduction in vulnerabilities with more attention to keeping systems up to date. Now we regularly update systems proactively to reduce exposure. It is now an expected practice within the firm to update and upgrade system monthly.

Tweendeni Shikomba, Network Manager, Fennemore Craig



More to Explore



About eSentire

We've simplified security by delivering an award-winning advanced service tailored to your risk profile. Our human expertise and machine learning approach protects high-risk assets from advanced cyber threats that technology alone can miss. Since launching our managed security service in 2008, we have experienced rapid operational and geographic growth. Our talented and diverse employees work together across our offices worldwide.

  eSentire Website