Epicor Software Research Charts

Epicor Software Customer Research

What benefits have you seen as a result of your move to the cloud?

Greater flexibility for employees to work whenever, wherever	75%
Freed up my IT team to do other things	40%
Improved productivity and efficiency	20%
Improved security	15%
Cost savings	5%

Epicor Software Customer Research

Did you have predefined goals in any of the following categories that you hoped to achieve by moving to Epicor Kinetic cloud ERP solution?

Anywhere/anytime access	61%
Increased productivity	52%
Faster adoption of new features	39%
Ease of use	30%
Cost savings	17%
Greater security	17%

Epicor Software Customer Research

What does your Epicor ERP solution do better than your previous system(s)?

It gives me easy access to data	63%
It's easier to use	43%
It's a better experience for my employees	39%
It's more automated and streamlined	38%
Nothing. It's about the same	21%
It frees up my IT team to do other things	15%
It allows me to reach customers anywhere, anytime	8%

Epicor Software Customer Research

What Epicor tools are the most impactful to your organizational growth?

Financials (Accounts Payable/Receivable, Invoicing, Enterprise Content Management)	73%
Plant Operations (Engineering Orders, Product Data/Lifecycle Management)	66%
Supply Chain Management (Warehouse, Inventory, Procurement, Shipping/Receiving)	64%
Business Intelligence and Analytics (Reporting, Diagnostic and Predictive Analytics)	22%
CRM (Customer/Sales Relationship Tools)	16%
eCommerce	3%

Epicor Software Customer Research

Do Epicor solutions enable you to remain competitive?

Strongly agree: 6%

Agree: 52%

Neither agree nor disagree: 31%

Disagree: 11%

Epicor Software Customer Research

Do Epicor solutions enable your manufacturing company to get materials where they need to be when they need to be there?

Strongly agree: 6%

Agree: 53%

Neither agree nor disagree: 28%

Disagree: 13%

Epicor Software Customer Research

Has your organization experienced measurable improvements in the following areas as a result of implementing Epicor Software solutions?

A significant improvement A notable improvement Somewhat of an improvement No improvement

Sales revenue per employee
Profit per employee
Inventory turns
Ability to meet deadlines
Cost of customer acquisition
Employee satisfaction

Epicor Software Customer Research

In your best estimate, how quickly did you realize a return on your investment with Epicor Software?

Within 1-6 Months: 11%

Within 6-12 Months: 20%

Within 1-3 Years: 40%

Greater than 3 years: 29%

Epicor Software Customer Research

What made you choose Epicor ERP software over competitive solutions?

Knowledge of my industry	38%
Out-of-the-box functionality	36%
Reputation	25%
Easier to implement	17%
Training and professional services	15%
Other	34%

Epicor Software Customer Research

What challenges did you solve by implementing Epicor Software at your organization?

Real-time, reliable data	66%
Ability to access to key performance metrics	37%
Combined disparate software systems	30%
Accessibility anytime/anywhere	28%
Other	16%

TechValidate Research on Epicor Software