TechValidate Research on EOJohnson

These pages present data that TechValidate has sourced via direct research with verified customers and users of EOJohnson. TechValidate stands behind the authenticity of all published data. Learn more »



246 Customers Surveyed

1,744 Data Points Collected

19 Published TechFacts

1 Published Chart

1 Published Case Study



Selected Research Highlights


EOJohnson Customer Fact

Gale-Ettrick-Trempealeau School District strongly agrees that “EO Johnson’s local Service Technician’s are excellent with first call effectiveness.”

EOJohnson Customer Satisfaction Rating

Noah Wallace III, a CIO / VP of Technology at Silver Springs Foods, would be very likely to recommend EOJohnson for this reason:

They have been a strong vendor of ours for 10 years and have always come to the table with solutions.

EOJohnson Case Study

Midwest Design & Construction, Llc

Introduction

This case study of Midwest Design & Construction, LLC is based on a February 2022 survey of EOJohnson customers by TechValidate, a 3rd-party research service.

They have exceeded my expectations with their service and the equipment that they have provided me with.

Challenges

Main challenges experienced before working with EO Johnson:

  • Lack of direct support when issues arose
  • Lack of prompt service

Use Case

They have been a customer with EO Johnson for 6-10 Years.

Why they chose to work with EO Johnson over other competitors for their copier/printer needs:

  • Overall cost
  • Variety of products/services offered
  • Knowledgeable service and sales team
  • Local service support

Results

The surveyed company achieved the following results with EOJohnson:

  • Level of agreement:
    • EO Johnson’s local Service Technicians respond in a timely manner: Strongly agree
    • EO Johnson’s local Service Technician’s are excellent with first call effectiveness: Strongly agree
  • They were able to reallocate 50-75% of their IT resources through EO Johnson’s Managed Print Services program.

EOJohnson Customer Research

What are the top reasons you chose to work with EO Johnson over other competitors for your copier/printer needs?

Quality of customer service
83%
Knowledgeable service and sales team
64%
Overall cost
64%
Local service support
58%
Variety of products/services offered
36%


More to Explore



About EOJohnson

EO JOHNSON BUSINESS TECHNOLOGIES takes a Consultative, Partner Approach to Help You Solve Problems, Grow Your Business, Manage Your Networks and Serve Your Customers.

EOJohnson Website   EOJohnson Website